Consumer Reviews of GOODMAN heat pumps

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Date created: 2013-03-08 Name: BRIANO
Location: Southern WV

Satisfaction Rating:
Review:
"You'll just do not understand"
I am a hvac Tech. for a property management company and work on/repaired multiple brand heat pumps,gas/electric furnaces,& condensing units for over 14 years.Those persons who were told that they had a leak, (unfortunately)aren't aware that the installer made the connections were 90%+ of leaks are found. Proper sizing and install are the key to longevity and efficiency of any brand system so before you go with the lowest bidder or supposed best equipment, check their references. Compressors, condenser/evap. Coils & reversing valves rarely fail when installed correctly.

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Date created: 2011-12-06 Name: rob
Location: maryland
Years owned: 2

Satisfaction Rating:
Review:
"air filter is not standard opening"
My air filter slot is 19 1/2" wide! This is not standard and I replace filter every 30 days! What a cram job to force the 20" filter in.

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Date created: 2011-07-22 Name: tj
Location: Kankakee, IL
Years owned: 2

Satisfaction Rating:
Review:
"Not too sure about Goodman"
2Nd year with this heat pump, paid a pretty penny for the most efficient unit. Winter warming seems to work fine, summer cooling does not cut it. Thermostat is set on 66 degrees just to keep the air below 80 in late afternoon. Never felt "cold" -- comfortable, not cold. I like cold! Made calls to installer re: problem, suggested we clean out cottonwood crap from unit possibly clogged, and numerous other owner fixes. Now 2nd season into it I've called repair hoping to get freon. Ha! not the problem $100.00 service call later. Installer has been out, now its some valve problem go figure. All this time I've been giving Com-Ed a lot of money every month for a problem with the unit. The bummer is I knew something was wrong or Goodman sucked. Now looking back how high is my electric bill in winter and has it ever been working right? Contacting Goodman is no fun, not helpful at all and I do agree they do not stand behind their product regarding major repairs such as this. I feel like I have a lemon with a band-aid on it. So much for energy efficient and saving some $ with a good unit. Really not very happy I would definitely try another brand if this unit ever needs replacement. I would not buy Goodman again.

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Date created: 2011-04-05 Location: San Antonio

Satisfaction Rating:
Review:
"Heat Pump Review"
My Goodman heat pump is an average heat pump at best. This isn't surprising, considering one of the primary reasons we purchased it was because of our financial woes. The positive part about this pump is that it's pretty affective year round and it isn't overly expensive. Honestly I would suggest just spending a substantial amount of money on a quality pump. This one overheats and I've had to spend money replacing parts. I would give it a 6.5/10 as a review.

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Date created: 2011-03-24 Location: Northeast Oklahoma

Satisfaction Rating:
Review:
"Our First Winter With a Heat Pump"
We bought our house in the summer of 2010. We have always had gas furnaces, but we moved from the suburbs into a very rural area, where there are no natural gas lines. Our house is 10 years old, and we're reasonably sure the heat pump is original. We have zoned heat and air – one unit upstairs, and one downstairs. The downstairs unit is the larger of the two, and we'd consider it the primary unit for the house. We had our house inspected before the purchase, and were fairly sure the heat pumps were in good working order. The upstairs unit needed refrigerant, but that was done before we moved in. When the weather started to turn colder, we noticed that our downstairs unit seemed to be running more than we expected. We called a repair company during the first few days of December, and the technician found that we had a leak in the unit's evaporator coils. That's when the fun began. Apparently, because of changes in federal regulations (I assume it's the EPA), we had to replace the evaporator coil with something different. The technician called to order the new coil and was told that the manufacturer didn't have the part in stock. We waited. It took a full month before the part finally came in. Fortunately, we had the separate unit for upstairs – which is where our kids sleep – as well as emergency heat, and a propane fireplace that helped take the chill off. Of course, as anyone who's ever had to use emergency heat in the dead of winter can tell you, it costs a fortune. Our electric bill was sky high. Our HVAC technician assured me that it would have been MORE expensive to run an inefficient heat pump than to use the emergency heat. Maybe that's true, but it wasn't much consolation when I was writing the check for the electric bill. Since the unit was fixed, it has run well. We had a brutal winter, with low temperatures like we've never seen in the 15+ years that we have lived here, so our electric bills were very high. Of course, with a single-stage heat pump, our thermostat spent quite a bit of time turned to emergency heat. If – or when – we replace this one, we will probably consider a geothermal heat pump, or at least a two-stage unit that doesn't require us to constantly be switching between normal and emergency heat when the weather is cold.

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Date created: 2010-10-29 Name: mccusker
Location: Marydel, DE

Satisfaction Rating:
Review:
"So-So"
Works very well, but for a super high efficent system, Im not so impressed. It still beets the cost of others

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Date created: 2010-08-09 Name: Chatcher

Satisfaction Rating:
Review:
"Who can give service?"
We had a Goodman system installed about 3 years ago. Had a couple of small issues but now my husband thinks the compressor is out. The company that installed it is out of business and we paid them additional $ for extended warranty but not sure who to contact. Looked on line but very confusing. Any suggestions?

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Date created: 2009-06-23 Name: Larry Mellott
Years owned: 1

Satisfaction Rating:
Review:
"Goodman Heatpump"
Had a Goodman 2.5 ton Heat Pump installed last fall by warranty company contractor. System failed last week and tech had 2 replace transformer already!!! Hope this is not an omen!

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Date created: 2009-06-03 Name: R. Dixon

Satisfaction Rating:
Review:
"DIYer considering Heat Pump install"
The Coleman brand packaged heat pump currently owned has had the compressor short out, unit is in excess of 25 years old, some of the ductwork was not sized correctly. Unit is a packaged 5 ton with auxilary heat strips. Have 3 quotes from hvac contractors for Rheem, York and Lenox. Any helpful advice to go with a self-install Amana/Goodman versus the very expensive contractor quotes?

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Date created: 2009-05-05 Name: G. Silva
Years owned: 1

Satisfaction Rating:
Review:
"Dont buy it from the internet"
I thought I would save some money and I got one from one of the internet sites and have someone else install it for me. It came in damaged, I tryed to get a new one from the company, they told me it was not damaged when it left their office so they can not help me. After I got it installed, the motor when out. Now I have to pay full price on repair because Goodman will not warranty anything purchased of the internet.

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