Consumer Reviews of GOODMAN heat pumps

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Date created: 2013-04-04 Name: Frank mRega
Location: Virginia Beach VA

Satisfaction Rating:
Review:
"Which heat pumps are good?"
I had a goodman 16 seer installed in August 2012 the compressor seized 7 months later now being repaired. I looked at all the reviews of all the different companies and no one likes any of them. What's up with that? Toshiba has a good rating "1 rating" so I don't know what to think, can they all be bad?

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Date created: 2011-08-08 Name: N. Wise
Location: Tampa Bay area, Florida
Years owned: 1

Satisfaction Rating:
Review:
"Electric bill doubled when unit was installed"
On April 13, 2011 we had 3.5 ton 13 seer Goodman installed...replacing our 14 year old Goodman 3 ton unit which we were very satisfied with. The new unit cools very well. Problem is our electric bill doubled. Compared with same dates last year usage went from 1429 kwh a year ago to 2880 kwh. Bill 7/20/2010 $ 200.88 to $ 403.98 7/19/2011. No other changes other than the new a/c package. Electric Company says weather temperatures are equal and electric rates are even lower this year. Air conditioner installer checked it..briefly..said nothing wrong. What can I do? I can't afford $400 electric bills.

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Date created: 2011-02-23 Name: Sandy T
Location: Jacksonville, Florida

Satisfaction Rating:
Review:
"Update on my Goodman system"
Ok this is my newest update on my Goodman 4 ton 16 seer unit. I have had it with this brand!!! If I ever have to put another dime in it, I swear I will buy a whole new unit!! I had this unit installed this coming summer will make 2 years ago and to start off with was a nightmare. But the installer kept coming back until he got it right. Now I just ordered some filters instead of taking out this blue thing I bought to just clean out. Well my installer told me to get 23 X 21 filters, well guess what they don't fit. I can't get them in there, not to mention there is NO EASY ACCESS to the filter replacement area. I tell you I have had it, it is very noisy but in all honesty I do believe it has something to do with who installed it. I have called him several times and he has gone out of business! Imagine that, Reeves Heating and Air Condiontioning. I have called and called and no one ever answers. He was good when he first installed it but now nothing! He told me he would service it, fix it when it breaks down and now I can't even get a hold of him! I guess I would be fed up with this unit no matter who made it, as I am almost positive it was the installer!!! Larry Reeves heating and air in Jacksonville, Florida was who installed it. He was cheap and now I know why!!!! Buyers beware!!! He has a son but I can't for the life of me remember what his name was but he has a tattoo of a snake on his back with a tounge ring in it for the snake eyes. The eyes are red!!! Beware of these guys or if you find out how to get a hold of Larry please let me KNOW!!!

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Date created: 2011-01-25 Name: C Warren
Location: Northern, VA

Satisfaction Rating:
Review:
"RAHomes use Goodman"
Watched our neighbor's Goodman heat pump receive a major repair on (you guessed it) a scroll compressor. Two HVAC repairmen took 2.5 to 3 hrs to remove the old compressor (which is less than 3-yrs old), then install a brand new Copeland scroll compressor, plus recharge it with INEOS Fluor. My guess is $100 per hr for the HVAC guys or approximately $300 plus $100 probably for first visit. In our former home, we had a Trane heat pump installed with no issues in the 10+ years there.

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Date created: 2011-01-19 Name: T.J. Groh
Location: Pittsburgh, PA

Satisfaction Rating:
Review:
"50/50 split"
I built a large house in spring of 2009 and wanted to have zone heating and cooling so the contractor stated the best approach was to have two independent HVAC systems. Since the additional cost was an issue, the builder recommended Goodman. The the overall cost per unit installed was about 3300, almost half of a similar Trane unit install would have cost. So I agtreed and the builder installed two 3-ton Goodman 16 SER heat pump units with LP gas furnace. both units works fine through 2009 and through the fall of 2010. When it came time to use the heat one of the heat pumps did not function but I was able to use the gas furnace. I called the AC guy who orginally installed the units for the builder. Right up front he told me there is a good chance that the valves are bad and/or the freon is gone due to a leak. He had similar problems with other older installs. Well last week all was repaired and the cost which was all labor was about 500 dollars (included inspection of the other unit), parts replaced were under warranty. Before he left, he jokingly stated I'll see you in the fall for the other unit repairs.. Lets pray not!!

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Date created: 2010-12-28 Name: b abrams
Location: Beaufort, SC

Satisfaction Rating:
Review:
"help"
Our unit just went out 5yrs and 3 days and of course it is not covered with a warrenty anymore. We have had several problems with it over the last 5 years and had to replace the condenser over the summer and now it is shot. What a sad company

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Date created: 2010-12-20 Name: james vallely
Location: OWENS CROSS RD AL.

Satisfaction Rating:
Review:
"PACKAGED UNIT GPH1543M41A"
If you purchase agoodman on line and it starts to leak in the evaporator coil you cant find anyone to tell you what the part no is or were to buy one. Great to protect dealers but give old people on limited income some small assistance or count on them buying from someone elsepurchased aGPH1542M41 WHICH LEAKED 2 LBS IN 5 MOS.

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Date created: 2010-11-16 Name: Laura
Location: South Daytona

Satisfaction Rating:
Review:
"Laura A."
I am somewhat dissatisfied. I have had the unit 11.6yrs. It ran hard in the summer and rarely in the winter. I have had 5 service calls the last three in the last 6months. I have spent several hundred dollars. The compressor, the coils the fan the freon what ever they think to charge me for. So I decided to replace unit. Not with a goodman.

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Date created: 2010-07-27 Name: Marcus Nerenberg
Location: Quebec

Satisfaction Rating:
Review:
"No warrantee protection"
We have not been able to find someone to honor our warranty in Quebec. First year of installation was a disaster - the installers didn't realize what kind of insulation we had (older house) and it was everywhere. The system leaked into the ceiling of the next bedroom and we had to repair that. The foil tubes were exposed and we had to enclose them. We were way overcharged ($16,000 tax in) when the true value was half. Our name was circulated on greedy warranty chasers after the parent company went bankrupt(how companies in Quebec avoid taxes). We got rooked for another $500 for continued warranty protection and when the service guy showed up, he refused to give us an invoice and wanted cash. Our machine was missing coolant but all he did was fill it (5 min) and charge $300. Didn't verify the system for possible leaks etc. The unprofessionalism of the guy was scary. When he wouldn't give a receipt, I refused to pay him and he drained our system and broke off a spout. Local heating repair company will not deal with Goodman because Goodman will not pay them the prices for parts that the small companies have to pay. We found out through Goodman Laval Quebec that we did not need to pay a thing for our continued warranty - all these "warranty guarantors" are bogus. We have had out system for 5 years and it has worked ok but not in windy weather - it cuts out. This is the first time we have needed repairs to our system and now reading all your complaints we are nervous. We were hoping to get 10 years out of it. Hope our experience helps others.

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Date created: 2010-04-28 Name: M. Garcia
Years owned: 1

Satisfaction Rating:
Review:
"New Heat pump"
Let me tell you after reading the review of Goodman, I'm starting to believe the reviews. I just got mine replaced brand new and yes, it's started to give me problems. Haven't had it for 1 month yet, temperature drop lows 40 and now I get a loud noise from the outside unit. It woke me in up in the middle of the night. That's how loud the noise is. Call Tech to come over and see it. Waiting now to see what he tells me. Aggravation. That I don't need. Very unhappy right now.

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