Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-10-01 Name: Linda Rodine
Location: Gothenburg, NE 69138
Years owned: 4

Satisfaction Rating:
Review:
"Faulty within 3 years"
We have had to replace the freon in year 3 and year 4. We were not reimbursed for any of this cost from our warranty. The labor was $350 and the freon was $205.57. I understand there may be some expense, but a unit less than 5 years old should not have these major issues. The company did not respond to an email. The company installed the heat pump, said there were several in our community with the same problem. I would never recommend this Goodman GSH130361A again, with such bad warranty coverage.

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Date created: 2011-09-02 Name: Jerone Hester
Location: Roanoke, Alabama
Years owned: 3

Satisfaction Rating:
Review:
"This unit is a piece of junk"
This unit is a piece of junk...it keeps losing freon. The unit I had before this was 20 years old and didn't have any trouble with it.

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Date created: 2011-08-22 Name: L Taylor
Location: Phil Campbell, Al.
Years owned: 4

Satisfaction Rating:
Review:
"Not Happy"
I have two Heat Pumps that are 4 years old. I have had several problems. The current major problem is that the cooling coil is leaking freon on both units! My repair technician says that the coils are covered under warranty and that all that he has installed have had this problem. He has since stopped installing them. The main issue for me is that it's going to cost me $900 labor. I plan to contact the company but based on the reviews, I don't expect them to be very helpful. If they are making defective products, they should pay the labor!

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Date created: 2011-08-22 Name: Dennis Anderson
Location: Woodlawn Tennessee

Satisfaction Rating:
Review:
"Lasted 2 years"
System worked great for 2 years. Then the condenser coil had many pin holes in it. "Warranty" covered the part but it cost over $300.00 in labor. My old Trane unit lasted well over 10 years with only manual service. I may have made a bad mistake in switching brands.

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Date created: 2011-08-21 Name: Hv1245

Satisfaction Rating:
Review:
"Please don't buy Goodman"
Goodman is shit just like Nordyne and Amana. Do not buy Goodman unless you want a unit that is made to fall, buy a carrier or Trane or Rheem ruud if you want quietly. The facts is Goodman is crap, please don't buy.

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Date created: 2011-08-19 Name: logan mitchell
Location: phoenix, AZ

Satisfaction Rating:
Review:
"I have had a Goodman supposedly 5 ton unit"
I have had a Goodman supposedly 5 ton unit since April. They have been into my house 4 times and it still is not cooling properly. I bought a 10 year service agreement but AirNow won't even come to my house or answer my calls. I have filed a complaint with the Arizona Attorney Generals Office and I am getting ready to find an attorney and file suit against AirNow. This unit is a 14 seer 5 ton unit. It replaced a 12 seer 5 ton Tempstar that was damaged in a hail storm. It was 12 years old and I had to have one service call in the 12 years when a blower motor burned out. I never had a problem with it. I don't know how much problems with this unit is Goodman or AirNow but I intend to find out one way or the other.

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Date created: 2011-08-17 Name: Mark Saldanha
Location: Sterling, Va
Years owned: 2

Satisfaction Rating:
Review:
"New Heat pump and furnace"
This heat pump unit keeps breaking down and the parts are covered under warranty but the frequent labor costs and freon charges are soon adding up to the cost of a new unit.

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Date created: 2011-08-12 Name: Mike Kaiser
Location: North Charleston ,Sc
Years owned: 1

Satisfaction Rating:
Review:
"CLASS ACTION LAWSUIT WILL SOLVE PROBLEMS"
Bought brand new on May 2011 it's now August 2011 and been fixed 5 times could of cost me a fortune . Customer service is horrible . I have a licensed hvac install it and he's a dear friend who does quality work every time something fails he knows exactly what went wrong with unit. If I didn't have a friend in the business this unit could of easily cost me a small fortune. Stay away from Goodman at all costs. Parts are junk and fail all the time.

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Date created: 2011-07-25 Name: Danny Slattery
Location: Frankfort,ky
Years owned: 2

Satisfaction Rating:
Review:
"The worst unit I've ever had"
I've only had the unit in the house for about 2 years. Spent over two thousand dollars getting it worked on. And it still doesn't work. That's using three different contractors.

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Date created: 2011-07-22 Name: M Pow
Location: Pelee Island Ontario
Years owned: 4

Satisfaction Rating:
Review:
"A Real Lemon"
Heat pump has never worked. Have to use the emergency back up all the time. Air conditioner broken twice - both times with coolant leaks. When a/c is working, it sounds like a car crash when the unit starts up. This a been a real lemon!

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