Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-12-13 Name: Tammy
Location: iowa
Years owned: 3

Satisfaction Rating:
Review:
"SAVE MONEY MY BILL IS 300-550 a month"
We purchase this to save money our house is 2200 square foot we keep our thermostat at 58 so we can afford to pay our electric bill we are gone from home 10 hours a day with no lights or anything on, and our bill in the winter @ 58 is 350-550 dollars how is that a saving!!!!!!!!!!!!! And we are freezing to death!!!

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Date created: 2011-12-06 Name: R.Jungweber
Location: Cedar Falls, Iowa
Years owned: 3

Satisfaction Rating:
Review:
"Garbage Goodman heat pump"
Garbage, garbage,garbage... I hope everyone that is in the market for a heat pump finds this page. Since I am from Iowa I thought Amana would be a good choice since the products were always good. Not so anymore since they sold out to Goodman. My unit is three years old and now whenever the unit switches out from defrost into heat there is a loud screech, sounds like someone playing a kazoo, this can last anywhere from 5 seconds to a few minutes. The contractor came 3 times, initially the unit was making a terrible hammering noise and they said Goodman has a circuit board to install to slow down the compressor kick in time. That helped but appears to be a band aid fix. Doing it now as I type. So far the parts are cheap at 45.00 ea and a switching valve is around that also but labor for that would be in the hundreds which is not covered. Getting ready to hook a chain to it and pull out with the truck. metmech@cfu.net posted my email for all to see!!!!!!!!!!!!!! Stay away from this...

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Date created: 2011-11-25 Name: K. Walke
Location: Warner Robins,Ga.
Years owned: 4

Satisfaction Rating:
Review:
"Worthless JUNK"
I am lucky to have a wonderful a/c contractor,Pikes Peak Performance, Perry, Georgia. They have been great! They installed, at my insistence, a Goodman A/C heatpump SSZ140421A* unit. What a terrible mistake! The first year wasn't too bad, but it needs repair almost constantly since then. Goodman hasn't helped much at all, my contractor has done all the repairs out of his pocket with little or no support from Goodman. A class action law suit needs to be started to pay for replacement with a better brand. Do not buy a Goodman unless you like being screwed!

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Date created: 2011-10-30 Name: jeff brown
Location: Aiken,sc
Years owned: 4

Satisfaction Rating:
Review:
"I call it my JUNKMAN"
Goodman heat pump Model number-GSH130421AD I have never been so disappointed in anything my whole life I have no faith in this unit, or the company I purchased it from. I have been let down to many times to count. How much more do I have to put up with? Ask yourself would you put up with it, I think not. As you can see we were screwed by the manufacturer and the company we purchased it from. Now using a different company to fix it or replace it. We all have been took for a ride, consumers, installers, and contractors by this company. I don't know how they go to sleep at night and I bet they don't use a goodman at there house either.

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Date created: 2011-10-25 Name: A Higbee
Location: Pc Beach, Fl
Years owned: 7

Satisfaction Rating:
Review:
"Bad Product"
I have 1500 square feet house and the unit lasted only 7 years with over $2,000 of service issues and freon during that time. Major leaks after the 5 year warranty expired. I will never buy their garbage again. Evaporator coil leaks like crazy right after warranty expires. Bad news units.

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Date created: 2011-10-20 Name: Ralph Henderson
Location: Every where
Years owned: 12

Satisfaction Rating:
Review:
"Garbage"
I am a contractor who has been installing this Goodman equipment for some time now. The failure rate on evaporator coils and reversing valves is ridiculous,it has effected my reputation as a contractor. They for some reason have misplaced many extended warranties I have purchased for home owners. Therefore have not paid for many claims I have sent in. My opinion they are a volume dealer and there is no quality in this product. This is cheap equipment for most companies to have high margins on. "Its not always the installation" as most will tell you, we do topnotch installs and still have problems!

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Date created: 2011-10-20 Name: BTP
Location: Bentonville, VA
Years owned: 2

Satisfaction Rating:
Review:
"Goodman Heat Pump"
I had the combination ssz14 Heat Pump and gmh95 Gas Furnace installed in December 2009. Both units worked great for about 10 months but then the heat pump stopped working. After about 6 months, a Goodman Factory representative was finally sent and a replacement unit was installed. The replacement heat pump has been working fine since then with the exception of an annoying, persistent, high pitch humming noise coming from the air handler unit every time the heat pump comes on. The factory representative acknowledged the noise exists (and he said it's not the fan) but has done nothing address the problem. I guess it's a Goodman "feature" that I'll have to live with until I can afford to buy another brand.

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Date created: 2011-10-17 Name: P. Hawk
Location: McIntosh, Florida
Years owned: 2

Satisfaction Rating:
Review:
"Goodman Evaporator Coil Costly Problems"
I just got off the phone with Goodman's customer service and was informed that Goodman will not cover labor or Freon replacement caused by failure of their substandard evaporator coil. The AC technician I had at the time said Goodman was a good company, so I had a brand new unit installed. What a mistake that was! I am an elderly person on limited income so having to layout $475.00 for a repair caused by Goodman's lousy business decisions is very hurtful. Have they no shame? I hope there is a class action lawsuit against them. Goodman may have been good at one time, but now they are BAD NEWS!!!

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Date created: 2011-10-11 Name: A. Grannan
Location: Helena, AL
Years owned: 6

Satisfaction Rating:
Review:
"Not Good"
I have had two ARUF042 goodman units in 13 years. The first was new with the home in 1998. Started to fail in 2004. The second unit I bought in 2005 and am now replacing them a coil to the tune of $1300. The warranty reads 10 year warranty, but only if you own a specific outside unit, otherwise it is a five year warranty. These units are designed to last just outside the five year warranty. Do yourself a favor and do not buy Goodman.

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Date created: 2011-10-08 Name: M. Loeb
Location: Durham, NC
Years owned: 1

Satisfaction Rating:
Review:
"leaking evaporator coil"
After only 16 months, freon leaked out and evaporator coil needed to be replaced. The technician said that he owned the same Goodman SSZ140181A* unit and had to replace his evaporator after the same length of time. Neither Goodman nor Lee Air Conditioner covered the labor costs. This is ridiculously poor quality equipment. My original heat pump was Trane and lasted 20 years.

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