Consumer Reviews of GOODMAN heat pumps

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Date created: 2012-03-12 Name: S SMITH
Location: WILLIAMSPORT,PA
Years owned: 4

Satisfaction Rating:
Review:
"A WORTHLESS PRODUCT"
I built a new house 4 years ago and getting close to retirement with the idea of not having any problems so much for that. I have put over 1600.00 in it and still does not work. I have had reversing valves and freon and 4 different contracters and still no heat from my unit . I am extremely dissappointed with goodman and the local contracters that are working on it. I would not recommend this unit or a goodman unit to anyone . the unit is loud and unreliable broke down twice in 4 years this time for 3 months.

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Date created: 2012-03-07 Name: C. Fullem
Location: Pittsburgh, PA
Years owned: 3

Satisfaction Rating:
Review:
"dont buy this unit"
We bought this unit to save money and we have put in over $1000. Goodman company does not care if their product does not perform. We contacted them and after having us jump through hoops with information they refused to help us. We would never recommend this to anyone!

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Date created: 2012-02-04 Name: Ed
Location: Twin falls Id.
Years owned: 4

Satisfaction Rating:
Review:
"homeowner"
After having compressor changed out, 2 reversing valves, 3 defroster boards with sensors. It still runs 2 to 5 defrost cycles in a row. So while that happens my main heating strips run to heat house. Which equals a higher electrical bill. So as far as energy efficient goes it equals zero. buy a better brand name with a true ice sensor instead of a timer and get a true heat pump.

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Date created: 2012-01-30 Name: R. Kreider
Location: Blackstone, VA
Years owned: 3

Satisfaction Rating:
Review:
"Goodman worthless 3 compressors in 2 months"
Purchased this unit and was installed by their representative. After three years the compressor went out 3 times in 2 months. They finally replaced the unit with no new warranty and we had to pay all labor costs. We were very satisfied with the GE unit we had for 32 years and never had a problem. We replaced it with the 15 seer Goodman because it was a 6 seer. Our money is truly wasted and Goodman could care less. Never buy anything from them. We have spent more money in labor and parts than the GE costs.

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Date created: 2012-01-30 Name: H. Abbott
Location: Dover, De
Years owned: 4

Satisfaction Rating:
Review:
"several problems with heat pump"
I purchased this unit in 2007 from a local highly reputable contractor, and had his company install it. I did not know what to expect, but the electric bill tripled. 15 months later the unit started to make a very loud squeal, and I had the contractor service it. The freon was low, and the compressor was shot. Goodman did cover the replacement of the compressor but did not cover the 700.00 labor costs. Now 4 years, 9 months later the same situation, and different contractor says the compressor is shot again, and needs to be replaced. They can rip me off once, but I get smart very quickly. It will be replaced with another brand this time. Cannot be any worse!!!!!

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Date created: 2012-01-25 Name: Doug
Years owned: 4

Satisfaction Rating:
Review:
"Doug"
Have a house that's less than 5 years old and all 3 units are Goodman. I've had service guys here every year -- sometimes twice a year since the first year. Recall on on some valves, leaking puron, sky-high gas bill because the heat pump was low on puron so unit not working properly. Now the coil on one unit is leaking. All this and the contractor told me they were high quality and high efficiency units when I was deciding what brand to use when building. Had Trane units at previous home and never had a bit of trouble. hvac guy told me these were super efficient, now I see that it's only a 14 seer system. My advice, buy some other brand, any brand.

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Date created: 2012-01-10 Name: tom barrett
Location: richmond va
Years owned: 1

Satisfaction Rating:
Review:
"one year old piece of crap"
1 year old and reversing valve failed, dumped all the freon. Basically the warranty covered the valve, not the service call on new years day, nor the labor, or the freon. Only good thing I can say about this Goodman Heat Pump is the local scrap metal place will pay the going price for it when you haul it there!

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Date created: 2012-01-05 Name: Benjamin J Sharrow
Location: Guyton, GA
Years owned: 1

Satisfaction Rating:
Review:
"Read this before buying a Goodman"
In January 2011 I decided to upgrade my hvac from a 3.5 ton 8-seer split unit to a 5-ton 15-seer packaged unit. I found the Goodman 20gph15m which was advertised as a 15-seer packaged heat pump/AC unit that was fairly new on the market. I purchased the unit for about $4,000 and installed it myself. This was easy to install since it only involved running some ducting and connecting power. Well, after only few month of service, the reversing valve popped. After calling Goodman to submit a Warranty claim they were quick to advise me there was no warranty because I installed the unit myself. This was goofy because this unit literally come out of the box and got plugged in. This was in fact a factory defect. I paid my hvac guy $500 to replace the valve and recharge the unit. This was good until a couple months later the new Goodman replacement reversing valve popped again. So yea, I paid another $500 to have it fixed again. This time we coated the new reversing valve with a 45% silver braze for additional strength. I've had no problems with the leakage since. Now for performance. There has been no change to my power bill since upgrading to this 5-ton 15-seer unit. My old 3.5ton 8-seer unit heated and cooled my 2050sqft home just as well (if not better) than this 5-ton 15-seer unit. I even went over board on my return air flow installing 2) 20X25 return registers to insure I had optimum air flow. The a/c cools good however the heat pump blows 65-deg air leaving me to use my heat strips mostly. I do not recommend the Goodman 20GPH15M packaged unit to anyone. After attempting to correct my issues with Goodman with nothing but a hassle, I would not even recommend a Goodman product. I have now spent over $5,000 to upgrade my unit (which my old unit worked fine) only to be dissatisfied with the product and the Goodman manufacture. Beware!

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Date created: 2011-12-17 Name: Gary
Location: Spartanburg, SC
Years owned: 4

Satisfaction Rating:
Review:
"Goodman/Junk"
After installing a goodman package unit, it leaked all of the freon out the second year. When contacting Goodman I was asked if I took it apart and made sure all of the line were not touching when it was installed, guess when you buy a new car you have to check the brake lines? Leaking again after one more year. Spend your money wisely, do not buy a goodman!

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Date created: 2011-12-13 Name: cribb
Location: nc
Years owned: 5

Satisfaction Rating:
Review:
"poor workmanship"
Had it for 5 years -- the indoor coil went bad because it is a defect in the coils and goodman doesn't stand behind the product. Poor customer service. I will tell all my freinds not to buy goodman. I will never buy goodman again -- I'll pay more for a company who stands behind the product

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