Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-12-14 Name: John H.
Location: Kansas

Satisfaction Rating:
Review:
"works well"
After my 5 year old Trane heat pump died(right before a very cold spell). I had it replaced with a Goodman. Aire Serv of Kansas City did a great job on the install and it went right to work. When the temperature dropped to 3 degrees it worked like a champ. 5 failures with the Trane in 5 years was enough. Warranty can't be beat, especially when you purchase the Goodserve plan. 10 years parts and labor.

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Date created: 2010-11-22 Name: Dave E
Location: Newfoundland, Canada

Satisfaction Rating:
Review:
"This system amazes me..all the way to the bank"
This is the 1 year anniversary of our system. I can't figure out the negative comments in here. It has to be the professional installation. I have just finished reviewing my costs over the past 12 months compared to the previous 12 months. My heating/cooling costs have fallen dramatically. Actually the technician who installed it said that the unit would pay for itself within 10 years. That was the only thing he was wrong about. It is 60% paid now with the savings in just one (1) year. I'm nearing senior status and retiring and have some comfort both warmth wise and financially having installed this unit. Actually I'm in the process of building a cottage and this is a no brainer. Another unit going in there also! And that will be Goodman also! Just simply a great product.

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Date created: 2010-10-25 Name: stephen l hegel
Location: phelps ny 14532

Satisfaction Rating:
Review:
"service manager"
Most complaints come from bargain shoppers that have the local one man band install high tech equipment. when searching for a reputable HVAC company check out the NATE web site and see if your company has any techs or installers with NATE credentials.

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Date created: 2010-10-14 Name: T McQuinn
Location: New Brunswick, Canada

Satisfaction Rating:
Review:
"Goodman 3.5 Ton Heat Pump"
Have now had our Goodman Heat-pump for 3 years now and have had good heating/cooling. I live in New Brunswick, Canada and was unsure of the ability of this unit to continue to generate heat during some of our cold winter weather... especially in January and February. We supplement as the temperature drops below -8 Celsius with a pellet stove, but for the overall heating season, the system works well to keep our 2100 sq ft home warm. We did have some minor repairs to complete that were done by a local H-VAC company, but overall, good heat and excellent cooling.

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Date created: 2010-10-03 Name: Happy Goodman Customer
Location: Scottsdale, AZ

Satisfaction Rating:
Review:
"Best unit."
I have had no problems with Goodman. Our contractor was great and did a picture perfect installation. Our system has been very quiet. Our contractor explained how Goodman has stepped up their game when switching to the 13 SEER minimum standard. Unit came from factory with 10years parts and LABOR warranty. Total cost was much lower than Trane. Contractor also explained how Trane did not manufacure quality systems like they used to. They were bought out by Ingersoll Rand. It was a no brainer choosing Goodman.

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Date created: 2010-09-23 Name: Tony P
Location: Hagerstown, MD

Satisfaction Rating:
Review:
"Fine Heatpump"
I have had my Goodman heat pump in my house for 19 years now. It has never needed a repair and it still works real well. I'm thinking of replacing it now because I want a higher SEER rating and it will be tax deductible if done this year.

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Date created: 2010-09-03 Name: H. Loveless
Location: florida

Satisfaction Rating:
Review:
"You get what you pay for."
I have been in the business for 30 years. You get what you pay for. MOST buildings do not have sufficient airflow due to poor duct design. That WILL kill your new unit..using restrictive air filters will KILL your unit. Using unlicensed and incompetent installers result in a unit that WILL DIE. Warranties have a beginning date and an ending date...if your contractor won't GIVE FREE repairs after the warranty is up, don't whine. It was you that decided the standard warranty was good enough. I have a disclaimer on my proposals that the customer must sign if they DON'T buy the extended warranty. All Goodman units come with owner information which includes the advice to and instructions on how to buy the extended warranty...if you didn't read it...it's your problem. Some of the problems have nothing to do with the equipment at all....if you never change the oi in your car, how long will it last...will Ford give you free gas when it runs out?? Goodman disallows warranty on internet purchases...I wish every company was that way.

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Date created: 2010-09-02 Name: A Weinstein
Location: Concord, MA

Satisfaction Rating:
Review:
"16 seer, 2 ton"
I almost didn't buy this because of all the bad reviews. As we've only had it a week,I can't speak about reliability yet, but this thing is super quiet.Unless you're in the room right by the outdoor unit, you can't tell if it's on. Our old one could be heard throughout the house, from the day it was installed. It's also a much more pleasant cool, less cold wind that you're aware of then just comfortable air all around, though this may have something to do with the new fan distributing the air

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Date created: 2010-08-13 Name: j finche
Location: ft myers fl

Satisfaction Rating:
Review:
"builder florida"
17 years,1000+ units,rate as good as any system,good installs,great service people

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Date created: 2010-07-24 Name: Steven

Satisfaction Rating:
Review:
"service tech"
I installed the 15 seer heat pump in my house and I have no complaints. I was reading the reviews of Goodman and it sounds like the installer did not install the system properly. I have installed many Goodman heat pumps and have no problems with them. Now, keyword in any system - it must be installed properly. Otherwise, the system will not function properly. I am reading other reviews. Compressors failing within a year or better stems from not installed properly!!!!!!

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