Consumer Reviews of GOODMAN heat pumps

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Date created: 2012-07-14 Name: Pissed Off
Location: Columbia, SC

Satisfaction Rating:
Review:
"Warranty stipulations are stupid"
Installed last of 2010. Emptied Freon the first part of 2011 due to copper lines chaffing. Paid repairman $50 for Freon because no parts replaced. Goodman said they would pay $100 for Freon if parts were replaced. Do they not realize and empty system is an empty system no matter how it gets out. Monday it died again. House fan motor this time. None on the East coast. Houston, tx suppose to got some Friday. By the time we get it, and get it installed, the heat pump will have been down 11 or 12 days in some 100+ degree days. Avoid this company

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Date created: 2012-07-12 Name: L S Minor
Location: Chilton County, Alabama

Satisfaction Rating:
Review:
"COMPLETE JUNK"
Goodman is the worst heat pump I have ever owned, and I have owned many through the years. After 2 years of operation the compressor went out, with a cost of $500.00 for labor and the warranty according to Shelby Chilton Heating and Air on its last leg, so $500.00 labor only, Goodman did supply the compressor and some other parts not installed originally or so they(Shelby Chilton) said. Since then I have spent thousands of dollars on numerous heating and air companies trying to find and repair a problem without success, finally one found a leak in the indoor coil unit and advised me they could try and repair it with no guaranty the repair would last through the season, then told me this was a common problem with Goodman because of their manufacturing practices. Since the Government is forcing a change in types of Freon again, Freon has gone through the roof price wise, the last time I had Freon installed, three and a half pounds cost $250.00, roughly $72.00 a pound which makes having Freon installed two to three times a year cost prohibitive. Long story short I could have purchased a new unit for the costs involved in attempted repairs many times over. After checking with numerous companies, I have been told by all of these companies that Goodman has substandard manufacturing practices and they love them for the repairs they generate. I am purchasing a new unit and the Goodman will be put where it belonged when it was new, in the scrap yard! The bottom line here based on my experience with heat pumps in general, no one on earth should ever, ever, ever, ever, ever; purchase a Goodman product unless you just enjoy wasting time and money.

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Date created: 2012-07-11 Name: M. Heusser
Location: Azle, TX

Satisfaction Rating:
Review:
"Condenser Unit Received with Defective Compressor"
I just received a Goodman heat pump system and the compressor is bad. They are replacing the compressor; but, I have to pay to have it installed. The labor cost is $600.00. Pretty poor for a new out of the box system (doa). My suggestion would be try a different brand before Goodman. It certainly can't be any worse. :-)

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Date created: 2012-07-03 Name: C. Timmons
Location: Bryant AL.

Satisfaction Rating:
Review:
"Extreme junk"
Unit is now 4 years old. broke during first year, second year, third year and 4th year. Heating bills of over $700, with over 2 inches of ice on the coils in Alabama, not alaska. Finally, stopped using unit and went back to good old 220 volt space heaters. Electric bill dropped 200 bucks going back to original heating. Pops reversing valves, compressor goes bad, expansion valves. The only thing that has worked properly is the fan and the blast coils. If you want to throw your money away, do yourself a favor and purchase a Goodman. No support from company. Seriously, a large class action lawsuit needs to put that company out of business. Unit is very loud, sounding like a sledge hammer when it shuts off in heat cycle.

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Date created: 2012-07-03 Name: Jim Brown
Location: TN

Satisfaction Rating:
Review:
"Would not purchase again"
My unit is five years old. I have replaced a capacitor, coil, and now my compressor is shot. Never again.

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Date created: 2012-06-30 Name: S. Belcher
Location: Richmond Va

Satisfaction Rating:
Review:
"Excellent Unit"
We bought this unit in 1995 from Sears. I didn't have the unit serviced yearly. My motto: If isn't broke don't mess with it". This thing ran like a "train" unquote. haha Only thing I can say about this thing excellent unit.

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Date created: 2012-06-20 Name: JAMES H.
Location: Jacksonville

Satisfaction Rating:
Review:
"I hate the Goodman"
I have had my goodman for over 5 yrs and have had two compressors, two fan motors, one blower board and a leak in the system. I will never buy one again, and this is not from a bad install it is a package unit the unit is a self contain unit no install needed other then put the duct work on and wire it in... I know of several others that have had bad issues with these and dont recommend them to anyone.,.... dont buy beware shop others and put the extra 500 or so to a carrier or trane>....amana is the same as a goodman too. I will stay clear of both

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Date created: 2012-06-15 Name: Filomena White
Location: Pikeville TN

Satisfaction Rating:
Review:
"Terrible"
We owned this unit 3 years, nothing but problems, bad compressor, bad coils etc., Every year it brakes down. Called Goodman nothing but a run around. They just don't care. Would never purchase another. We all need to see about a class action suit. I think Goodman should replace my unit. It is a lemon.

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Date created: 2012-06-14 Name: J. Kowalski
Location: Allentown, PA

Satisfaction Rating:
Review:
"Excellent"
I had many companies come out and tell me what I should have in my home. I was amazed at how many tech's gave me different information, I mean someone had to be right and someone had to be wrong. I followed up with reviews on the companies and found many people had problems not with their equipment, but with the installers. I went with Goodman because of the reviews of the installer, what he suggested to me and his explination of why. The heat pump has worked just fine, and the air handler has worked with no problems. The house is cool in the summer and warm in the winter. The air handler is variable speed and has made an improvement on our electric bills. Many of the problems I read on this forum seem to come from installer error or installing the wrong size units. Make sure of your installer and make sure you are getting the right size equiptment.

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Date created: 2012-06-13 Name: andy offman
Location: verona va

Satisfaction Rating:
Review:
"Owner"
I was contacted by the company today and they are taking care of everything now. Thanks

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