Consumer Reviews of GOODMAN heat pumps

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Date created: 2012-08-21 Name: Susan Dodson
Location: Smithfield, North Carolina

Satisfaction Rating:
Review:
"Heat pump nightmare"
Both my neighbor and I bought this heat-pump and both went down before the warranty even went out. Both incurred high cost repair bills because the cost of freon is so high and the company does not reimburse for their shortcoming. Not a good product. Would not recommend.

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Date created: 2012-07-21 Name: S Willis
Location: SW Indiana

Satisfaction Rating:
Review:
"Goodman DSZC18 Bad Heat Pump"
New system installed 29 July 2011 sw Indiana. Goodman Heat Pump model DSZC18 along with new inside unit. 1st problem was when system was running hard in early January 2012 (less than 6 months). Compressor Rotor Lockup. Called for service could not determine cause and reset heat pump controller. Compressor Rotor lockup two days later. While serviceman was checking system again he touched the 220V leads on the controller board and about got shocked. He called regional distributor and they said "Oh yeah, we have had some problems with bad controller boards." Cold solder joint. Replaced board. Compressor Rotor lockup a few days later, serviceman replaced expansion valve and another part and charged system with coolant. I had to pay a $70 service call total (should have been picked up by Goodman). System ran fine until mid May when weather got unusually hot then Compressor rotor lockup again. Reset unit by cycling circuit breaker. System ran fine for 5 days and locked up again. Cycled circuit breaker system locked up a few days later. Serviceman started trying to diagnose the problem, Goodman wanted to blame power to house/unit. Service man finally put on a generic hard start kit but unit continued to lockup almost daily into and through June. Toward end of June 2012, unit was locking up multiple times a day. Regional service tech for Goodman came to house with serviceman and tried many things and took multiple voltage and current readings (I had also been documenting time of day and outside temp when units were locking up). Goodman wanted to blame grounding for power. I checked all of the ground connections and did not find a problem. They had indicated that they would replace the unit but instead serviceman had to drive out of town to pickup a factory hard start kit (Goodman could not be bothered to UPS it). Unit is running better but has locked up twice since the factory hard start kit was installed. I have let the serviceman and the Goodman tech both know this but have heard nothing back. It will be interesting to see how the unit performs the rest of the summer. The hard start kit is nothing but a band aid on this system. The Goodman tech indicated that he was not seeing this problem with the same model on other installations and he covers a large area of Southern Indiana, parts of Ohio and a good portion of Kentucky. Goodman does not stand behind their equipment. I would never install another Goodman system(or any other brand they are affiliated with) or recommend one. Amana trademark is owned by Maytag Worldwide, but is licensed and distributed by Goodman. Goodman Manufacturing is privately owned and headquartered in Houston, TX (USA). Goodman also owns the Goodman, Janitrol and GmC brands of heating and cooling equipment.

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Date created: 2012-07-14 Name: Pissed Off
Location: Columbia, SC

Satisfaction Rating:
Review:
"Warranty stipulations are stupid"
Installed last of 2010. Emptied Freon the first part of 2011 due to copper lines chaffing. Paid repairman $50 for Freon because no parts replaced. Goodman said they would pay $100 for Freon if parts were replaced. Do they not realize and empty system is an empty system no matter how it gets out. Monday it died again. House fan motor this time. None on the East coast. Houston, tx suppose to got some Friday. By the time we get it, and get it installed, the heat pump will have been down 11 or 12 days in some 100+ degree days. Avoid this company

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Date created: 2012-07-12 Name: L S Minor
Location: Chilton County, Alabama

Satisfaction Rating:
Review:
"COMPLETE JUNK"
Goodman is the worst heat pump I have ever owned, and I have owned many through the years. After 2 years of operation the compressor went out, with a cost of $500.00 for labor and the warranty according to Shelby Chilton Heating and Air on its last leg, so $500.00 labor only, Goodman did supply the compressor and some other parts not installed originally or so they(Shelby Chilton) said. Since then I have spent thousands of dollars on numerous heating and air companies trying to find and repair a problem without success, finally one found a leak in the indoor coil unit and advised me they could try and repair it with no guaranty the repair would last through the season, then told me this was a common problem with Goodman because of their manufacturing practices. Since the Government is forcing a change in types of Freon again, Freon has gone through the roof price wise, the last time I had Freon installed, three and a half pounds cost $250.00, roughly $72.00 a pound which makes having Freon installed two to three times a year cost prohibitive. Long story short I could have purchased a new unit for the costs involved in attempted repairs many times over. After checking with numerous companies, I have been told by all of these companies that Goodman has substandard manufacturing practices and they love them for the repairs they generate. I am purchasing a new unit and the Goodman will be put where it belonged when it was new, in the scrap yard! The bottom line here based on my experience with heat pumps in general, no one on earth should ever, ever, ever, ever, ever; purchase a Goodman product unless you just enjoy wasting time and money.

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Date created: 2012-07-11 Name: M. Heusser
Location: Azle, TX

Satisfaction Rating:
Review:
"Condenser Unit Received with Defective Compressor"
I just received a Goodman heat pump system and the compressor is bad. They are replacing the compressor; but, I have to pay to have it installed. The labor cost is $600.00. Pretty poor for a new out of the box system (doa). My suggestion would be try a different brand before Goodman. It certainly can't be any worse. :-)

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Date created: 2012-07-03 Name: C. Timmons
Location: Bryant AL.

Satisfaction Rating:
Review:
"Extreme junk"
Unit is now 4 years old. broke during first year, second year, third year and 4th year. Heating bills of over $700, with over 2 inches of ice on the coils in Alabama, not alaska. Finally, stopped using unit and went back to good old 220 volt space heaters. Electric bill dropped 200 bucks going back to original heating. Pops reversing valves, compressor goes bad, expansion valves. The only thing that has worked properly is the fan and the blast coils. If you want to throw your money away, do yourself a favor and purchase a Goodman. No support from company. Seriously, a large class action lawsuit needs to put that company out of business. Unit is very loud, sounding like a sledge hammer when it shuts off in heat cycle.

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Date created: 2012-07-03 Name: Jim Brown
Location: TN

Satisfaction Rating:
Review:
"Would not purchase again"
My unit is five years old. I have replaced a capacitor, coil, and now my compressor is shot. Never again.

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Date created: 2012-06-20 Name: JAMES H.
Location: Jacksonville

Satisfaction Rating:
Review:
"I hate the Goodman"
I have had my goodman for over 5 yrs and have had two compressors, two fan motors, one blower board and a leak in the system. I will never buy one again, and this is not from a bad install it is a package unit the unit is a self contain unit no install needed other then put the duct work on and wire it in... I know of several others that have had bad issues with these and dont recommend them to anyone.,.... dont buy beware shop others and put the extra 500 or so to a carrier or trane>....amana is the same as a goodman too. I will stay clear of both

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Date created: 2012-06-15 Name: Filomena White
Location: Pikeville TN

Satisfaction Rating:
Review:
"Terrible"
We owned this unit 3 years, nothing but problems, bad compressor, bad coils etc., Every year it brakes down. Called Goodman nothing but a run around. They just don't care. Would never purchase another. We all need to see about a class action suit. I think Goodman should replace my unit. It is a lemon.

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Date created: 2012-06-12 Name: Andy Coffman
Location: Verona VA

Satisfaction Rating:
Review:
"OWNER"
I have had my unit for four years and have had nothing but trouble every year which is something wrong. Last summer it froze up I called the dealer that installed it (Ronnie Ritchie Waynesboro Virginia) he told me it would be two weeks before he could get out so I called another dealer and it was low on freon($95.00). This year the same thing they came out in three days and said the Cole was bad waited two weeks to get Cole charged me $681.00 labor this was on Friday and on Tuesday my son call me and said you better get home big wet spot in the ceiling I called they came out tech could not find anything wrong as he was talking to his boss on the phone. I heard his boss tell him to try to get out of it to tell me the drain line was stopped up(funny thing it worked find until they replaced cole) hope someone from Goodman will call me.

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