Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-03-03 Name: Ralph Panzetta
Years owned: 7

Satisfaction Rating:
Review:
"From day 1 this Goodman sucked"
From day 1, nothing but problems. The leaks are so small that no one can find them. My bills keep going up and up. Finally, they will replace the unit under the 10-year warranty. I have to pay for shipping, and more freon. Goodman can have it. Time for me to bite the bullet and move on.

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Date created: 2010-03-01 Name: Dave E.
Years owned: 1

Satisfaction Rating:
Review:
" (Eastern Canada) This is Fantastic"
We've just received our February power bill. $326.68 ($37.58 of that is tax). Either way and however you look at it, this is an amazing product. I'm reading a lot of negative reviews and I can't understand. I have to wonder if it may be an installation issue. Our house is by no means well insulated, built in 1961 when government codes were not near as high. This time last year, I would have been looking at at least $400 in oil if not more and I have all electric water heating now and I am amazed. My neighbors who have had the units installed are equally impressed and I'm about to build a cottage and guaranteed it will have a Goodman Heat Pump. Just cannot understand why I did not learn about this years sooner......... Thanks Mick!! I'm thinking installation and qualified technicians are where the issues are here. There will be issues with any product and as I see it here Goodman seems to be replacing the units/parts but I have yet to come up with an issue. Maybe we will see as our unit ages but this is simply fantastic. Realistically, utility costs at my home are down over 50% with the temperature contsantly set at 70f. Very pleased.

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Date created: 2010-02-28 Name: D. Kuehn
Years owned: 14

Satisfaction Rating:
Review:
"Old Goodman still chuggin' along"
Our Goodman (Janitrol) 3-ton, 10 seer package unit was installed before we bought the house. We have had two capacitors and a condenser fan motor fail over that time. As a homeowner, I have found the unit easy to repair and reliable. I am now in the process of replacing the system with a higher efficiency unit while the rebate is still going on. I hope I have as much good luck with the new one!

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Date created: 2010-02-27 Name: Charles Korzinek
Years owned: 3

Satisfaction Rating:
Review:
"Your lack of spare parts cost the customer"
The Goodman seer 15 outside unit failed after 2 1/2 years because the reversing valve failed releasing all the refrigerant to the atmosphere. It took 23 days for the a new reversing valve to be delivered and installed. The new replacement reversing valve failed at the same place on the valve assembly. It took another 17 days for the replacing of the entire outside unit to occur. During the heat pump downtime, the furnace heated the house with supplement resistant heater coil heat. The total known downtime of our heat pump (during Jan-Feb 2010), because of the lack of spare parts, caused our electric bills to go from an approximate $425/winter month to $619. for Dec-Jan and $867 for the period of Jan-Feb. Our local dealership advises me that Goodman doesn't compensate for such added heating expenses because of their lack of spare parts. I suggest you think twice before purchasing a Goodman Heat Pump.

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Date created: 2010-02-25 Name: L. Caylor
Years owned: 4

Satisfaction Rating:
Review:
"3 ton and 2 1/2 ton Goodman heatpumps"
I am very satisfied with the Goodman units I installed in my new home. I have a well insulated 3200 square foot home and average summer cooling is $175. Winter heating cost average $160 with a high bill of $225. I have had no problems at all with the units. In my opinion, the units represent the best value in the industry. My total installed cost was less than half the cost of some of the other brands.

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Date created: 2010-02-25 Name: Chuck T.
Years owned: 6

Satisfaction Rating:
Review:
"Goodman heat pump"
Unit 6 years old, had to have repaired in year 4, now just found out unit is shot and needs to be replaced. It will not be a Goodman.

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Date created: 2010-02-23 Name: John Wood
Location: South
Years owned: 15

Satisfaction Rating:
Review:
"2,5 Ton Goodman Heat Pump"
In 15 years, I have had two service calls. One for low on freon and the other for the capacitor. When I had the unit filled with freon, the service man told me that I needed to replace it because of the leak. That was 5 years ago and it is still cooling my house very well. I live in the South, so it is very hot and humid most of the year.

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Date created: 2010-02-21 Name: David & Carol Grassi
Years owned: 2

Satisfaction Rating:
Review:
"NO GOOD GOODMAN"
Built the house 2 years ago. Installer put in a 31/2 ton Goodman heat pump. After the 1st week of not cooling an 1800 sq. ft. house, the 3 1/2 ton was replaced by the installer with a 4 ton Goodman unit, which is very loud and noisy. This still does not heat nor cool our home. Heating unit is completely gone out now and we replaced it with another brand!! Certainly not a Goodman!! Will not recommend Goodman brand or this installer to my worst enemy. They at least deserve better than we got!!

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Date created: 2010-02-20 Name: Lina
Years owned: 1

Satisfaction Rating:
Review:
"Huge electricity bills!!!!!!"
I have the gsh13 for the last two months and my 2 electricity bills were $650 and $475 each!!!!!! With a setting of 65 to 68 max!!!! And a 1350 sq. ft. house only!!! THIS IS ABSURD - DO NOT BUY GOODMAN PRODUCTS!!!!!!!!!!!

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Date created: 2010-02-19 Name: James A. Lott
Years owned: 10

Satisfaction Rating:
Review:
"J A LOTT"
Air conditioner coil had to be replaced at just over 9 years of age. This just does not compare to the previous we have owned that lasts 15 to 17 years.

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