Consumer Reviews of GOODMAN heat pumps

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Date created: 2012-09-20 Name: B moser
Location: Florida

Satisfaction Rating:
Review:
"Don't buy a goodman."
Purchased unit in december 2008, by may of 2009 I was hospitalized because the unit was filling the ducting with water, 2011 the switch went out and now it is 2012 and the unit just stopped working, the repairman said the blower is bad. Wow what a company wish I would have found this website before I bought a goodman.

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Date created: 2012-09-17 Name: D. Darsey
Location: Perry, Georgia

Satisfaction Rating:
Review:
"GSH130361AD, ARUF363616BA"
The unit is now 4 years old and has gone out. The Evaporator coil is leaking. When installed by our local rep here the unit cut off after 3 months service, the drain line was stopped up which caused it to shutdown. When they removed the cover the coil was rusted and I complained about the excessive rust. They told me they would support it for 10 years. No worries they told me. Well now it has gone bad and they gave charged me $215.00 to come out and check it and want another $625.00 to $800.00 labor but the part is covered by warranty, yea right! I didn't get anywhere calling Goodman so don't waste your time. They are even telling me that they never received my registration for the 10 year warranty. This is almost funny. Since they have so many bad reviews I'm sure they didn't get it, if you know what I mean, do yourself a favor do not have one put in. You will be sorry.

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Date created: 2012-09-07 Name: Garry Thompson
Location: Diamondhead, MS

Satisfaction Rating:
Review:
"Goodman Heat Pump"
This is the worst experience I've ever had with an air conditioning system. You better buy the extended service warranty. By now, I bet the service guy is making about $5 a visit considering how many times he's been here to service this crap. Once again, the reversing valve is leaking. It's a nightmare! Why me! I think every part that can be replace has been changed on this system. Oh yes, the compressor was changed out last year...or was it the year before last? I can't keep up with all the a/c repairman visit and part repairs...THE WORST...and don't waste you time trying to call Goodman either...over there in Texas...you won't get past the telephone gate keepers! Never Again! Looks like I'll be getting another new reversing valve tomorrow when they come to repair this system again! This will be number 4?...5??? who knows!

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Date created: 2012-08-29 Name: D. Bradner
Location: Appomattox Va

Satisfaction Rating:
Review:
"Junk"
The contractor that built my house and my son's house put Goodman heat pumps in both. At 5 1/2 years I was having to put 5 lbs of freon every two months to keep it cooling. I ended up replacing mine about 2 months ago. My son's started the same problem last night and his will be 5 years next month. It seems the same problem occurs over and over with these heat pumps, the freon leaks, no one can be found that is authorized to work on them or get parts for them. I ended up buying an Armstrong this time and love it so far. Never will I buy another Goodman!

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Date created: 2012-08-24 Name: Susan Dodson
Location: North Carolina

Satisfaction Rating:
Review:
"" No known problems""
This is what the company says: "no known problems". When I informed them that both myself and my neighbor had purchased thier unit and both are causing problems. We have had to change the coil and freon twice in less than 4 years with service cost and high cost of freon being our responsibility. I would never buy anything from the company.

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Date created: 2012-08-22 Name: N SC
Location: OHIO

Satisfaction Rating:
Review:
"Very Dissatisfied"
We replaced our old unit with this Goodman unit, and have had nothing but problems. The valves have been leaking, the ac guy kept replacing refrigerant because the valves were not available to him. There was a recall I am told, and he was never informed. I would never purchase one of this Heat Pumps from this company again, as I was given no satisfaction. This unit is not even 2 years old.

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Date created: 2012-08-21 Name: Susan Dodson
Location: Smithfield, North Carolina

Satisfaction Rating:
Review:
"Heat pump nightmare"
Both my neighbor and I bought this heat-pump and both went down before the warranty even went out. Both incurred high cost repair bills because the cost of freon is so high and the company does not reimburse for their shortcoming. Not a good product. Would not recommend.

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Date created: 2012-07-21 Name: S Willis
Location: SW Indiana

Satisfaction Rating:
Review:
"Goodman DSZC18 Bad Heat Pump"
New system installed 29 July 2011 sw Indiana. Goodman Heat Pump model DSZC18 along with new inside unit. 1st problem was when system was running hard in early January 2012 (less than 6 months). Compressor Rotor Lockup. Called for service could not determine cause and reset heat pump controller. Compressor Rotor lockup two days later. While serviceman was checking system again he touched the 220V leads on the controller board and about got shocked. He called regional distributor and they said "Oh yeah, we have had some problems with bad controller boards." Cold solder joint. Replaced board. Compressor Rotor lockup a few days later, serviceman replaced expansion valve and another part and charged system with coolant. I had to pay a $70 service call total (should have been picked up by Goodman). System ran fine until mid May when weather got unusually hot then Compressor rotor lockup again. Reset unit by cycling circuit breaker. System ran fine for 5 days and locked up again. Cycled circuit breaker system locked up a few days later. Serviceman started trying to diagnose the problem, Goodman wanted to blame power to house/unit. Service man finally put on a generic hard start kit but unit continued to lockup almost daily into and through June. Toward end of June 2012, unit was locking up multiple times a day. Regional service tech for Goodman came to house with serviceman and tried many things and took multiple voltage and current readings (I had also been documenting time of day and outside temp when units were locking up). Goodman wanted to blame grounding for power. I checked all of the ground connections and did not find a problem. They had indicated that they would replace the unit but instead serviceman had to drive out of town to pickup a factory hard start kit (Goodman could not be bothered to UPS it). Unit is running better but has locked up twice since the factory hard start kit was installed. I have let the serviceman and the Goodman tech both know this but have heard nothing back. It will be interesting to see how the unit performs the rest of the summer. The hard start kit is nothing but a band aid on this system. The Goodman tech indicated that he was not seeing this problem with the same model on other installations and he covers a large area of Southern Indiana, parts of Ohio and a good portion of Kentucky. Goodman does not stand behind their equipment. I would never install another Goodman system(or any other brand they are affiliated with) or recommend one. Amana trademark is owned by Maytag Worldwide, but is licensed and distributed by Goodman. Goodman Manufacturing is privately owned and headquartered in Houston, TX (USA). Goodman also owns the Goodman, Janitrol and GmC brands of heating and cooling equipment.

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Date created: 2012-07-14 Name: Pissed Off
Location: Columbia, SC

Satisfaction Rating:
Review:
"Warranty stipulations are stupid"
Installed last of 2010. Emptied Freon the first part of 2011 due to copper lines chaffing. Paid repairman $50 for Freon because no parts replaced. Goodman said they would pay $100 for Freon if parts were replaced. Do they not realize and empty system is an empty system no matter how it gets out. Monday it died again. House fan motor this time. None on the East coast. Houston, tx suppose to got some Friday. By the time we get it, and get it installed, the heat pump will have been down 11 or 12 days in some 100+ degree days. Avoid this company

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Date created: 2012-07-12 Name: L S Minor
Location: Chilton County, Alabama

Satisfaction Rating:
Review:
"COMPLETE JUNK"
Goodman is the worst heat pump I have ever owned, and I have owned many through the years. After 2 years of operation the compressor went out, with a cost of $500.00 for labor and the warranty according to Shelby Chilton Heating and Air on its last leg, so $500.00 labor only, Goodman did supply the compressor and some other parts not installed originally or so they(Shelby Chilton) said. Since then I have spent thousands of dollars on numerous heating and air companies trying to find and repair a problem without success, finally one found a leak in the indoor coil unit and advised me they could try and repair it with no guaranty the repair would last through the season, then told me this was a common problem with Goodman because of their manufacturing practices. Since the Government is forcing a change in types of Freon again, Freon has gone through the roof price wise, the last time I had Freon installed, three and a half pounds cost $250.00, roughly $72.00 a pound which makes having Freon installed two to three times a year cost prohibitive. Long story short I could have purchased a new unit for the costs involved in attempted repairs many times over. After checking with numerous companies, I have been told by all of these companies that Goodman has substandard manufacturing practices and they love them for the repairs they generate. I am purchasing a new unit and the Goodman will be put where it belonged when it was new, in the scrap yard! The bottom line here based on my experience with heat pumps in general, no one on earth should ever, ever, ever, ever, ever; purchase a Goodman product unless you just enjoy wasting time and money.

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