Consumer Reviews of GOODMAN heat pumps

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Date created: 2008-07-17 Name: C Strahan
Location: Wetumpka, Al
Years owned: 6

Satisfaction Rating:
Review:
"Ms."
Purchased home in 2006. Goodman Heat Pump 6 yrs old. I don't know if previous owner had any repairs but we have already had 1 due to leak in tubing. Now we are in the process of replacing the coil in the air handler. Goodman Mgr Co. said part out of warranty and would not replace. Even if part in warranty the installation charge would be $550.00 to replace coils.

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Date created: 2008-06-23 Name: Ray Worsham
Location: Central Texas
Years owned: 5

Satisfaction Rating:
Review:
"bad news"
The unit I have did not last a year. I will not run more than a few days without failing. The coils are rotting and this thing is only five years old. If you love paying the HVAC contractor and the electric utility this is the brand for you. It is no wonder they do not put a badge on the units.

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Date created: 2008-06-21 Name: Kathy L
Location: Efland, NC
Years owned: 5

Satisfaction Rating:
Review:
"This unit sucks!"
This unit is the cheapest of the cheap, builder-quality (means it's crappy) heat pump. Bought our house when it was 3-4yrs old and has had to have repairs each of the last 3 years, we've only lived here for 5 total. Blower broke, it's broken again right now, heating coils rusted. The unit is in crawl space under house. Don't ever let someone put in a "Builders-quality" product for something this important.

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Date created: 2008-06-10 Name: G. Reid
Location: Manakin Sabot, VA
Years owned: 8

Satisfaction Rating:
Review:
"VA Gentleman"
Outside coil failed in year 8. Will not purchase another Goodman ....

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Date created: 2008-05-16 Name: JP Reeves
Location: Tazewell, VA
Years owned: 1

Satisfaction Rating:
Review:
I bought a Goodman 16 seer heat pump, and the unit was shipped with a bad compressor. And Goodman now states that there is no warranty on unit bought over the internet. Looks like I'm out $700.00(new compressor)plus $400 for the install! Think Twice Before You Buy a Goodman.

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Date created: 2008-05-13 Name: Richard Hynes
Location: Sarasota, FL
Years owned: 3

Satisfaction Rating:
Review:
First year, bad fan motor. Covered under warranty but labor was $200. Then a stuck reversing valve. Part under warranty. Waited three weeks for parts, Goodman is bad at stocking parts locally. $450 to replace. Second year, lost compressor. $600 labor. Had system removed and a new Bryant installed. Two years now, no problems and electric bill about $80 to $100 less. Goodman is the choice of cheap builders, unlicensed contractors, moonlighters and just plain hacks. More reliable contractors generally install top brand units. By cheap, pay double. I sure learned the hard way.

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Date created: 2008-05-03 Name: L. Anglin
Location: Commerce, GA
Years owned: 3

Satisfaction Rating:
Review:
Save yourself money and headaches, don’t buy a Goodman. This has to be the worst product on market. Unit is only 3 1/2 years old and already had a Technician out 6 times. Now the compressor is gone. Going to replace everything with another brand name.

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Date created: 2008-05-03 Name: Nancy Moore
Location: Simpsonville, South Carolina
Years owned: 3

Satisfaction Rating:
Review:
I had the heat pump installed along with a new air carrier. 1 week after installing they had to come back. Now 3 years later it doesn't work at all. I got the warranty for parts. Now I have to pay for a service call and labor. The thing is very noisy and blows cold air all winter. If something breaks in 3 years then its not good workmanship. Next time I will get a Trane. It's like the auto Kia. They give a 10 year warranty because they know it's gonna break soon. Would not recommend a Goodman to anyone!

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Date created: 2008-05-01 Name: T. Poppy
Location: Arkansas
Years owned: 3

Satisfaction Rating:
Review:
I bought my home 3 years ago and the compressor on my unit has already gone out. This is unbelievable! I feel like a unit should last a lot longer than 3 years. I understand the part is covered, but the labor is not. We are now going to be out $200 to get this unit fixed, and this is a $200 discount from the contractor. I think your company should over better coverage for your units since they're supposed to be so good. I'm very disappointed in this unit.

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Date created: 2008-04-07 Name: L Barber
Location: Rock Hill, SC
Years owned: 1

Satisfaction Rating:
Review:
We put in two Goodman heat pumps with our new house--one for upstairs, one for down. They will heat, but they run constantly on auxiliary power(regardless of what's showing on the temperature gauge), resulting in two months of $800 electric bills, versus the $180 average we'd had during the summer. The installer has been out a few different times and can't or won't fix it and the manufacturer was no help when I called them. Granted, in my case the problem is as much with the installer as the product. I just think it's sad we paid in full for a product we can't use without going into debt for electric.

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