Consumer Reviews of GOODMAN heat pumps

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Date created: 2008-10-20 Name: Kent McPeters
Location: Florence, SC
Years owned: 9

Satisfaction Rating:
Review:
"Bad compressor"
I had my Goodman heat pump check, the circuit breaker had been tripped. I was told the compressor is bad and the cost will be $1479.00 to replace the compressor. What is the warranty on Goodman compressors and is $1479 too much or should I replace the entire unit?

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Date created: 2008-09-23 Name: More Than Unhappy
Location: Allen, TX
Years owned: 1

Satisfaction Rating:
Review:
"Quality is a dying art"
I would absolutely never buy a Goodman again. I have been in my newly built townhouse 1 yr, 4 months and have had 9 warranty service calls, for multiple problems, including one recurring issue that no one can seem to resolve or take ownership of. I am currently waiting on the technician for a 10th call. This is the worst piece of crap ever!

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Date created: 2008-09-15 Name: Nancy Laws
Years owned: 2

Satisfaction Rating:
Review:
"Fuming over heat pump"
I've had this thing a little over 2 years now and guess what? It needs a compressor. Oh yeah it's covered under warranty. Labor and refilling the freon is going to be about $500 dollars. I had a Morvair unit that lasted 25 years. I paid the same ($3500) for that unit 25 years ago as I paid for this one. A lot of money back then, of course still not cheap. But at least I got my money's worth out of the Morvair. The Goodman is a piece of crap!!!!!!

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Date created: 2008-09-12 Name: Roland Woodworth
Location: Clarksville,TN
Years owned: 4

Satisfaction Rating:
Review:
"Lemon Unit"
I have had issues with my unit since it was installed. The company who put it in has replaced numerous parts repeatedly. I have been trying to get this unit replaced and keep getting a run around and now it's like oh were not responsible for your problems. I was told a rep would come and look at my unit and this never happened. I would not recommend a Goodman unit to anyone at this time.

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Date created: 2008-09-10 Name: M K Armstrong
Location: MD

Satisfaction Rating:
Review:
"New heat pump"
Just had one installed this week. Asked if they are always this noisy. Told that was as quiet as it gets. I'm waiting for the neighbors to complain. Will call contractor back to see if this is the case or if something can be done to shut it up. This is a two zone set up with an existing Trane unit which you never hear. The only way you know it's running is when you feel the air coming from the vents I told him to buy a York, or another Trane. Did he listen. no!

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Date created: 2008-09-07 Name: L Cox
Location: Wilmington, NC
Years owned: 1

Satisfaction Rating:
Review:
"Lots of Problems with this Junk"
1 year and 1 month old. 5 service calls now. 1st two were installer problems. ie: electronic set-up. Next circuit breaker went bad (how often does that happen?) Next, compressor failure during week of ~100 degree days. Took 8 days to get a replacement. Now compressor failed again. Service response has been excellent, just a piss-poor product.

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Date created: 2008-09-02 Name: Don Holder
Location: Houston
Years owned: 1

Satisfaction Rating:
Review:
"Bad Heat Pump"
(Owned 5 days) 4 ton Heat Pump come from distributor with a hole in the condenser coil(in line with a screw hole, used to long a screw, assembling) this hold was not discovered until the unit was installed and started leaking coolant. Distributor (ACWholesalers of FL) only concerned with shipping problems/damage.... no help. Called Goodman, they said deal with distributor + said no warranty on internet sales -- great price, bad workmanship/warranty most likely will never buy another Goodman

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Date created: 2008-08-09 Name: Unhappy Goodman Customer
Location: Tampa, FL
Years owned: 3

Satisfaction Rating:
Review:
"What a noisy pile of junk"
My condensing unit is so noisy that my neighbors complained to the police. I now have two cinder blocks on top to stop the vibration. The contractor talked me into this product saying it was great. What a mistake I made buying it. Now I am stuck with a $5000 pile of junk!

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Date created: 2008-08-03 Name: D Gazaway
Location: Wilson, Oklahoma
Years owned: 9

Satisfaction Rating:
Review:
"heat pump dont cool at all"
We have had a lot of trouble with it sents we got it . I think the compresser is out again I wish some new how to fix it right, we cant afford to keepfixing it

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Date created: 2008-07-19 Name: Janice Fulton
Location: Vandalia, Ohio
Years owned: 8

Satisfaction Rating:
Review:
"Very Disgruntled Customer"
I have had nothing but problems with the Goodman mini-split ductless units that I had installed. Both units have needed repairs almost yearly, some repairs have been very costly. I would not recommend Goodman units. I had to spend $573.00 today on one unit and it is still not working correctly

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