Consumer Reviews of GOODMAN heat pumps

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Date created: 2009-01-07 Name: Mark
Location: Southern California

Satisfaction Rating:
Review:
"Split unit"
Brand new unit and 2 boards already replaced. I am going to have it replaced with another name brand unit.

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Date created: 2009-01-01 Name: D. West
Location: North Vernon, Indiana
Years owned: 1

Satisfaction Rating:
Review:
"HKR-20C"
I agree with Joe from Kentucky. I'm having the same problem. I put it in myself, the end of last winter. Now, I've been studying the wiring schemes to try & figure a way to get the elements to burn (increase amps) a little hotter. Haven’t followed thru yet, & I'm doubtful of a satisfactory outcome. Frustrated!!!

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Date created: 2008-12-20 Name: V. Pacheco
Location: Newport News, VA
Years owned: 1

Satisfaction Rating:
Review:
"Victor"
Last winter on a rainy/snow day our brand new Goodman heat pump outside started making a very loud noise. I quickly ran outside to check out what was going on and I found a block of ice had formed around the compressor coils. The fan was hitting the ice. Needless to say, I had to shut down the unit and melt the ice with hot water. I never could understand why design such a heating unit to be easily susceptible to icing during wintry mix conditions. Luckily we didn't have too many days like that in Virginia. Now, for this winter, my one year old heat pump stopped working. From reading the postings of other dissatisfied customers, I can say that I experienced similar situations, and now I know I was taken for a ride. I wish I did my homework before spending $3000 on this product. I believe heat pumps in general are not efficient; they draw a lot of energy to operate for a small amount of heat/cooling output.

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Date created: 2008-12-11 Name: Joe
Location: Kentucky
Years owned: 1

Satisfaction Rating:
Review:
"goodman heat pump runs allnight?"
I have had this Goodman unit for 4 mouths. The air worked ok, but the heat pump runs all day and night when it is like 30 outside or colder, it just doesn’t put out hot heat to shut the heat pump off, the aux heat will come on for about 5mins and it puts out cold air when it is on, that cools the house back down, I have it set on 72 and it will get up to 72 but go back down to 71 and never get the house up to 73 to kick the unit off, it needs to put out warmer heat, Goodman is junk, if you like high bills you will have one if you get a Goodman heat pump!!!

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Date created: 2008-12-05 Name: Bill
Location: Mercersburg, PA
Years owned: 1

Satisfaction Rating:
Review:
"Goodman Sucks"
Brand new unit ..never stops running never heats and never cools...Contractor says it's the best unit on the market..He is as good a contractor as the unit he installed.

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Date created: 2008-12-01 Name: B.Gallagher
Location: New Jersey
Years owned: 1

Satisfaction Rating:
Review:
"I HATE THE GOODMAN PRODUCT"
I am very dissatisfied with the Goodman Heat Pump. The Goodman unit replaced a Lenox unit and I have had issues ever since. First of all, in the heating mode it runs for 20 minutes, stops for about 10-15 minutes, and starts up again. I am finding that it is running 40 minutes out of every hour. Also, like other reviewers, it is so noisy, it wakes me up during the night, and with the tv on, I cannot hear it due to the noise generated by this unit, which as I said, runs almost constantly. Has anyone else experienced this?

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Date created: 2008-11-30 Name: Dave
Location: Delaware
Years owned: 6

Satisfaction Rating:
Review:
"Cheap, cheap, cheap"
Back when I bought this unit 6 years ago, some on the Internet boards were saying Goodman made junk, and some were saying those days were past, that it's a good brand now. I had a heat pump and air handler installed in my house. First thing that I noticed when inspecting the heat pump was two copper lines rubbing together--a leak waiting to happen. Fixed that. About a year later, during summer, found a pool of water around the air handler. Turns out, the drip tray is made of cheap, brittle plastic and had split when the installers put in the condensate line. I managed to seal the crack with PVC cement, rather than pay hundreds to have the tray replaced. This past summer, one day the A/C unit would not shut off, even after the air handler had stopped and the thermostat turned off. Had to flip the circuit breaker and the problem seemed to fix it self. Now, during the Thanksgiving holiday weekend, the blower motor has failed. No emergency heat available. I noticed early on that the units were constructed with the cheapest sheet metal, Chinese boards and valves, and Mexican made motors. I will never buy another product from this company.

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Date created: 2008-11-24 Name: Cheryl Streeval
Years owned: 1

Satisfaction Rating:
Review:
"Goodman Heat Pump"
We have had nothing but problems with our Goodman heating and cooling equipment. We have had five service calls in a little over a year, now our blower is so loud it keeps us up at night. The goverment should take Goodman products off the market.

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Date created: 2008-11-19 Name: T. Dietz
Location: Owenton, KY
Years owned: 1

Satisfaction Rating:
Review:
"New 4 ton heat pump"
Have 4 ton 16 seer heat pump, electric backup. Blower noisy inside house; never seems to shut off and blows cold; Was highly recommended by our local utility company for efficiency and the company we hired. Our utility bills were outrageous last winter. Over $700 a month last winter. No wonder the utility company recommends it! In first place, heat pumps don't belong in the north; maybe down south. Wish I had done my research more thoroughly!

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Date created: 2008-10-29 Name: J. Lippert
Location: Clarksville, TN
Years owned: 1

Satisfaction Rating:
Review:
"Goodman is Bad Man"
I bought a brand new Goodman 2.5 ton heat pump in September 2007. The main draw was the price and 10 year warranty. Nobody else can match that. Of course now, I have a refrigerant leak that is not covered under warranty and the contractor wants to charge me $500 to fix. Thanks for nothing Goodman, you piece of crap.

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