Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-06-16 Name: G. Martin
Years owned: 1

Satisfaction Rating:
Review:
"Martin TN"
Installed Goodman 5 ton heat pump Jan 2009, paid $250.00 to install, connect to Goodman air handler. One month later, unit leaked freon. Paid $250.00 to recharge. Several months later, contact points failed. Paid $85.00. Compressor failed Feb, 2010 to date without heat or air. Goodman claims that because we purchased the unit from an online wholesaler and had professionally installed they will not warrant. Goodmans support people are heartless and offer no help, only excuses why they won't back their product. Their last comment was buy a new unit to get warranty.

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Date created: 2010-06-15 Name: I.M. Pissed
Years owned: 1

Satisfaction Rating:
Review:
"This is a piece of Shit"
This unit failed to perform from day one. Lots of leaks and corrosion in tubes. Coil is bad. Reverser valve shot within a year. Go elsewhere!

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Date created: 2010-06-11 Name: Eric Plyler
Years owned: 2

Satisfaction Rating:
Review:
"M. PLYLER"
I have been installing Goodman products for the last 2 years and servicing them for 5. The main problem with Goodman is the installing contractor. These guys who get in to big a hurry and don't do a quality install. Installation is just like anything else in life. If you don't take the time to do it right, you will pay for it down the road. I give references for my installs because I do good, quality work. Quality over quantity. The fastest tech is not always the best.

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Date created: 2010-06-10 Name: J. Aldret
Years owned: 3

Satisfaction Rating:
Review:
"Director"
3 year old Goodman unit and evaporator coil shot!!! $500 in labor. I had a Ruud 20 years with not one problem till I replaced it. I could go on about other things but no need to get my blood pressure up. Done with Goodman.

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Date created: 2010-06-10 Name: Tim
Years owned: 6

Satisfaction Rating:
Review:
"14 seer goodman"
Evaporator coil rusted out at 3 years. Now at 6 years, the coils are rusting out again. I'm now at an extra grand in labor. I won't ever buy another Goodman. Contractor claims to replace 3 a week and doesn't sell Goodman anymore unless requested. He's replacing coils with better coils supposedly.

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Date created: 2010-06-10 Name: B. Mosure
Location: AZ
Years owned: 2

Satisfaction Rating:
Review:
"Homeowner"
So far, I've had no problems at all. Goodman cost 25% less than the next lowest cost brand. Mine is an r22 system. I live in AZ and my electric bill is 30% lower since the unit was installed. The house is comfortable year round.

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Date created: 2010-06-09 Name: Bill Payne
Years owned: 2

Satisfaction Rating:
Review:
"Worst company..goodman"
I bought 2 units both 16 seer. Supposed to be top of the line. Problems with both. Replacing unit because of burnt compressor. There is no explainable reason. Goodman sells junk...Go elsewhere.

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Date created: 2010-06-07 Name: Tim Knighten
Years owned: 16

Satisfaction Rating:
Review:
"Tim Knighten"
I just replaced my 5 ton heat pump with 2 new 2.5 ton units after 16 years of hard service. These are nice units with scroll compressors and in my opinion very comparable with other major brands. I'm somewhat surprised to read as many negative reviews that are posted here. I am a contractor and have been installing Goodman units for at least 18 years and really can't remember having to warranty anything other than a $10 contractor. I even had one that went trough 2 saltwater baths from hurricanes and had rusted so bad it was being held together by duct tape. It was probably 20+ years old under the old Janitrol name. I have to think that most of these problems derived from poor installation issues.

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Date created: 2010-06-05 Name: Chris
Years owned: 2

Satisfaction Rating:
Review:
"DO NOT BUY!"
The unit is 2 years old and the compressor has already broke. The part is under warranty but I'm being quoted prices of almost $950 to replace the compressor. I live in a newly built house and so does my neighbor. They had the exact same problem with their unit and had to shell out over $700. Do not buy Goodman heat pumps!!!

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Date created: 2010-05-28 Name: Clint
Location: Southwest Missouri
Years owned: 6

Satisfaction Rating:
Review:
"first was worst second is great"
When we bought our house, the AC never seemed to match the thermostat. We found out we had a leak which could not be found. Refilled freon and off we went. The next year same problem, so I had a friend recommend a good HVAC guy. He came out and said you paid for this installation? How was I supposed to know? Anyway, he showed me the inside of the compressor which was holding water. He immediately found a leak and said we had to replace. He built up a pedestal for the new unit and the next thing you know we had a thermostat that read what the temperature was inside. The guy came back the next day and said looks good. He even replaced landscaping around the unit. He comes back every year and does a little check up for free. It is all in the installer. Lookwood Heating and Air is the best in southwest Missouri. He even told us that Goodman was a fine brand, just needs to be setup correctly.

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