Consumer Reviews of GOODMAN heat pumps

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Date created: 2009-07-13 Name: Jan Shedd
Years owned: 2

Satisfaction Rating:
Review:
"Goodman Heat Pump"
Actually I have had it for exactly 1 year and 6 months. The cap tube on the reversing valve busted, and all the coolant leaked out. My repairman says they are not longer installing Goodmans because the reversing valves have a manufacturer's defect, and they are getting numerous calls, some for the 2nd and 3rd time, to come repair. I paid $6267 for this thing and I want my money back!

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Date created: 2009-06-30 Name: John Costigan
Years owned: 2

Satisfaction Rating:
Review:
"Worst purchase in long time"
I buy, rehab and rent out houses. I have done about 7 so far. My contractor put a Goodman into one house and it has been nothing but problems ever since. Complaints of loud noise, huge electric bills, replaced circuit boards, leaking freon and just this week a new compressor, fan motor, etc. While the parts are warranted, my latest labor bill was $615. I'm not an expert regarding these things but for all of you people who blame the contractor or installation, why is it just this one unit that has caused so many problems? The same contractor installed them all. Even he admitted that he installed them for a short while but doesn't go near them anymore because of so many problems. And they have some nerve even having a "consumer affairs" person. They have been no help at all.

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Date created: 2009-06-26 Name: Roy Rouser
Years owned: 3

Satisfaction Rating:
Review:
"Goodman Junk"
I just had my compressor replaced on my 3 year old unit. It cost me 700 dollars for labor and freon. Goodman is junk!

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Date created: 2009-06-23 Name: C. Hurst
Location: TN
Years owned: 2

Satisfaction Rating:
Review:
"Goodman Heat Pump w/bad evaporator coil"
I have owned many different homes over the years with several brands of heat pumps. All were new when I moved in and gave me good service for 2 to 5 years - except for my Goodman. I just paid $180 to get it recharged and to identify the source of the leak. The problem is with the evaporator coil that has corroded. This is not an installation issue. It is clearly an issue caused by a poor quality component. My service guy told me that this was a common problem. The new coil is going to cost me $650 just for labor. Ouch! If I lived in FL or somewhere else on the coast this might be understandable but not in middle TN.

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Date created: 2009-06-22 Name: Jim Carlson
Years owned: 4

Satisfaction Rating:
Review:
"Run The Other Way - This Is JUNK"
I have owned this piece of garbage for 4 years. The company that installed it is very reputable and to their credit they did tell me at the beginning that they did not have a lot of experience with this brand but felt comfortable enough to recommend it as a low cost alternative based on their warranty. I have regretted buying this unit from day one. Everything was fine, the unit cooled well, the installers left and then....the unit would not shut down! 3 days later and a new circuit board installed, the unit ran fine, technician left, operated properly thru 3 cycles and then....now the main circuit breaker trips. I waited a few minutes & reset the breaker...bam, trips again. Tech came back out...guess what...replacement board defective. This was for openers. I have since had no less than 9 repair calls on this unit. My hvac company has told me that they will not install this brand again and will not even service them unless it was purchased from them. They are also being very generous and crediting 50% of the "labor" bills that I've had to shell out under this so called "warranty" and letting me apply it to a new Carrier. I learned my lesson.

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Date created: 2009-06-20 Name: ONO BOB

Satisfaction Rating:
Review:
"Installer/homeowner"
I have installed several of these units and found that most of the problems are pre-exhisting. Not the fault of the new unit. I have only had one Unit that had a bad weld on the reversing valve which I fixed + 16 lbs of freon. on me. The price and the warranty is a seller for me as I live in a very harsh climate on the Gulf. Salt air eats these units alive. 10yr warranty covers it providing you register it on the Goodman web site.

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Date created: 2009-06-12 Name: M. Schmitt
Years owned: 6

Satisfaction Rating:
Review:
"Goodman / Airflo combo 'mis-matched' system"
We accepted a bid for a completely new Airflo (made by Lennox) heat pump set up, duct work and all, completely new. Our immoral scam artist installer actually installed a Goodman air handler in the basement and an Airflo heat pump outside. Mixing the two brands which immediately voided our warranty from day one. Yep, you guessed it, we have had problems and neither company will pay for repairs. We have been out repair cost and been told that our systems life is greatly reduced because it is working together with another brand that it is not disigned to be working with, Heat pumps are very sensitive, not at all like regular electric furnace/ac units. Anyway, we were not this installer's first victims, there are many. Lennox will no longer sell to him but Goodman will. I will never buy a Goodman product because they will let anyone purchase and install their product. At least Lennox shut him down.

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Date created: 2009-06-09 Name: Todd Harris
Years owned: 2

Satisfaction Rating:
Review:
"Goodman Junk"
System needed three compressors in two years. The first year labor was free. The other times it cost me $600-$800 for labor and materials, but the compressor was no charge. Service tech said a bad valve caused the problem. Took three weeks to get the new valve because Goodman did not have it in stock. Stand clear of this junk.

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Date created: 2009-05-25 Name: N Kinze
Years owned: 3

Satisfaction Rating:
Review:
"Goodman?? Bad A/c"
I bought a home 2 years ago with a heat pump that had only seen 3 months of service. It is a Goodman cple 48-1 seer 10. Honestly, I think they guy who installed it, snuck it in under the new seer deadline. However, every 9 1/2 months, the capacitor either opens or explodes. I guess Harold Goodman does not own the company anymore..... Any of you installers out there that like goodman units, can you tell me why the capacitor keeps going bad????

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Date created: 2009-05-15 Name: Cindy
Years owned: 4

Satisfaction Rating:
Review:
"Goodman Lemon"
We had this unit installed after Hurricane Charley. We started having problems within 5 months. First they replaced the 'out of balance' motor and at 2 yrs and 10 days, we developed a freon leak. The original installer gave us an estimate of $900 to fix it because his 2 yr warranty for labor expired...but the parts would be covered. hello?! We paid $3700 for the unit! We hired someone else to repair it...$400. a freon leak because of copper tubing rubbing from vibrations. We were assured it was fixed. Now a year 1/2 later, guess what! We had another freon leak from copper tubing rubbing...just in a different spot...another $400! Goodman offered to reimburse me $175 for my troubles. seriously!!! I want a new heat pump that isn't a lemon!

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