Consumer Reviews of GOODMAN heat pumps

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Popularity:
#33  of 56 brands of heat pumps

29% of customers recommend
2 of 5 stars 487 reviews

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1 of 1 people found the following review helpful:
 
Date created: 2010-05-18 Name: John Lawler
Years owned: 4

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Goodman Heat Pumps"
2 units - both model numbers cple30-1c - last year evaporator coil leaked on one, and today they diagnosed the second unit coil is leaking. I see some reviews of "the installer makes the difference". I ask how does the installer make the difference on the coil? The word on the street with the installers is these units leak a lot. Seems like a quality company would stand behind their product. Last year, the warranty covered the coil, but had to pay for the install (now the installer makes a difference as the coil is sweated into the system). But with a high failure rate, why should I have to pay labor??

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0 of 1 people found the following review helpful:
 
Date created: 2010-05-07 Name: D. Hawkins
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Goodman BAD condenser coils"
My son has 2 16 seer Goodman units and I have 1 14 seer unit all less than 3 yrs old. 2 of the 3 condensing coils are currently leaking. Replacement coils are taking 2 weeks or longer to receive and service labor to repair them is outrageous. Better to just trash them and learn your lesson. Absolutely, don't buy without a service contract.

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0 of 1 people found the following review helpful:
 
Date created: 2010-05-06 Name: Andy
Years owned: 6

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"WORST EVER!!!!!!!!!!"
Worst unit I have ever seen. Coil have gone out twice!!!!!! Heck about to junk this one!!!!!

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0 of 1 people found the following review helpful:
 
Date created: 2010-04-16 Name: D. Carter

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"hvac contractor"
As an HVAC contractor, we used to install Goodman equipment for years. We have been having a lot of problems with indoor and outdoor coils leaking after a couple of years, not to mention contactors, capacitors, and reversing valves for the home owners that purchased Goodman equipment. I know what you're going through. We have to go back and repair this junk free of charge. Didn't start having trouble with this until after we installed maybe a thousand pieces of equipment. So, go figure how much money we had lost as a contractor. Makes you want to close the doors. We sold a lot of Goodman, and regretting everyone that I sold. Every Goodman service call that I go on, as soon as I get out of my truck, I grab my gauges and freon. Leaky Goodman...lol

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1 of 1 people found the following review helpful:
 
Date created: 2010-04-04 Name: E. Skelton
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"never buy a goodman"
I had this unit installed 3 years ago. I have had it worked 6 times. They have replaced the heat strips, the coil, circuit board, filled with freon 3 times plus each time they worked on it. No matter what they do, it will not heat or cool like it should. My electric bill keeps climbing. It has gone from $70-$80 to $200-$210. I bought the extended warranty and a lot of dealers won't honor it. I can understand why. Have tried to contact the Goodman company and all we get is tech service and they don't do anything.

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0 of 1 people found the following review helpful:
 
Date created: 2010-04-02 Name: Wyman Langston
Years owned: 3

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"owner"
The Goodman heat pump I have has too many parts to go bad. Now, the compressor has been out for about six weeks. My dealer has not been able to get one yet. It is still under warranty but no parts is same as no warranty. The weather is hot. I cannot talk to anyone with Goodman. I will never have anything else built by this company.

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1 of 1 people found the following review helpful:
 
Date created: 2010-03-16 Name: S. Boone
Years owned: 1

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Nothing But Trouble"
I have actually only had the unit for 4 months! It is a piece of junk. Someone has been out here at least once a month trying to fix a heating unit that blows cold air in your house when it is 40 degrees outside. I just got new freon placed in it at 0900 today due to a leak... It is now 10:20 at night, and cold air is blowing in my home again!! Tomorrow morning, I will be calling and telling someone to get this piece of junk out of my yard!

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0 of 1 people found the following review helpful:
 
Date created: 2010-03-16 Name: Lori
Years owned: 2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"Worst investment ever!!"
This is the worst investment we have ever made. Unit is barely 2 years old and it is currently sitting "dead in the water". In the first year alone, we had over a dozen repairs. We are in Arizona, and it quickly reaches over 100 degrees in the house during the summer months without a working A/C unit. In winter months (now experiencing), it drops down to 60 degrees or lower in the house. Our technician tells us that the part needed is obsolete. The unit is only 2 years old and they no longer make the part needed to repair???? So, we just sit and wait, with no heat. Customer service does not care, they took our money and left us with a large piece of garbage. Would not even recommend this product to my worst enemy!

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0 of 1 people found the following review helpful:
 
Date created: 2010-03-08 Name: David K.
Years owned: 10

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"WORST CHEAPEST A/C GOODMAN"
I am being 100% honest. I have been in the apartment, housing and commercial A/C repair business for 20+ years. Goodman is 100% junk. You will have to replace the compressor within 5 years. Unit will leak freon, electrical contactor will fry, valves with leak. Junk, junk, junk, junk, junk. I know from experience. If you purchase a Goodman or a Janitrol brand, you will suffer and be sick you ever purchased one of these after about 3 to 6 years.

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1 of 1 people found the following review helpful:
 
Date created: 2010-03-04 Name: S. Brandt
Years owned: 2

Satisfaction Rating:
1 of 5 stars Very Unsatisfied

Review:
"home owner, wanted to buy American"
Do not buy a Goodman! You will have to add extra parts down the road. The unit is noisy and not efficient. Do not buy a Goodman.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.