Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-04-04 Name: E. Skelton
Years owned: 3

Satisfaction Rating:
Review:
"never buy a goodman"
I had this unit installed 3 years ago. I have had it worked 6 times. They have replaced the heat strips, the coil, circuit board, filled with freon 3 times plus each time they worked on it. No matter what they do, it will not heat or cool like it should. My electric bill keeps climbing. It has gone from $70-$80 to $200-$210. I bought the extended warranty and a lot of dealers won't honor it. I can understand why. Have tried to contact the Goodman company and all we get is tech service and they don't do anything.

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Date created: 2010-04-02 Name: Wyman Langston
Years owned: 3

Satisfaction Rating:
Review:
"owner"
The Goodman heat pump I have has too many parts to go bad. Now, the compressor has been out for about six weeks. My dealer has not been able to get one yet. It is still under warranty but no parts is same as no warranty. The weather is hot. I cannot talk to anyone with Goodman. I will never have anything else built by this company.

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Date created: 2010-03-16 Name: S. Boone
Years owned: 1

Satisfaction Rating:
Review:
"Nothing But Trouble"
I have actually only had the unit for 4 months! It is a piece of junk. Someone has been out here at least once a month trying to fix a heating unit that blows cold air in your house when it is 40 degrees outside. I just got new freon placed in it at 0900 today due to a leak... It is now 10:20 at night, and cold air is blowing in my home again!! Tomorrow morning, I will be calling and telling someone to get this piece of junk out of my yard!

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Date created: 2010-03-16 Name: Lori
Years owned: 2

Satisfaction Rating:
Review:
"Worst investment ever!!"
This is the worst investment we have ever made. Unit is barely 2 years old and it is currently sitting "dead in the water". In the first year alone, we had over a dozen repairs. We are in Arizona, and it quickly reaches over 100 degrees in the house during the summer months without a working A/C unit. In winter months (now experiencing), it drops down to 60 degrees or lower in the house. Our technician tells us that the part needed is obsolete. The unit is only 2 years old and they no longer make the part needed to repair???? So, we just sit and wait, with no heat. Customer service does not care, they took our money and left us with a large piece of garbage. Would not even recommend this product to my worst enemy!

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Date created: 2010-03-08 Name: David K.
Years owned: 10

Satisfaction Rating:
Review:
"WORST CHEAPEST A/C GOODMAN"
I am being 100% honest. I have been in the apartment, housing and commercial A/C repair business for 20+ years. Goodman is 100% junk. You will have to replace the compressor within 5 years. Unit will leak freon, electrical contactor will fry, valves with leak. Junk, junk, junk, junk, junk. I know from experience. If you purchase a Goodman or a Janitrol brand, you will suffer and be sick you ever purchased one of these after about 3 to 6 years.

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Date created: 2010-03-04 Name: S. Brandt
Years owned: 2

Satisfaction Rating:
Review:
"home owner, wanted to buy American"
Do not buy a Goodman! You will have to add extra parts down the road. The unit is noisy and not efficient. Do not buy a Goodman.

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Date created: 2010-03-03 Name: Ralph Panzetta
Years owned: 7

Satisfaction Rating:
Review:
"From day 1 this Goodman sucked"
From day 1, nothing but problems. The leaks are so small that no one can find them. My bills keep going up and up. Finally, they will replace the unit under the 10-year warranty. I have to pay for shipping, and more freon. Goodman can have it. Time for me to bite the bullet and move on.

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Date created: 2010-02-27 Name: Charles Korzinek
Years owned: 3

Satisfaction Rating:
Review:
"Your lack of spare parts cost the customer"
The Goodman seer 15 outside unit failed after 2 1/2 years because the reversing valve failed releasing all the refrigerant to the atmosphere. It took 23 days for the a new reversing valve to be delivered and installed. The new replacement reversing valve failed at the same place on the valve assembly. It took another 17 days for the replacing of the entire outside unit to occur. During the heat pump downtime, the furnace heated the house with supplement resistant heater coil heat. The total known downtime of our heat pump (during Jan-Feb 2010), because of the lack of spare parts, caused our electric bills to go from an approximate $425/winter month to $619. for Dec-Jan and $867 for the period of Jan-Feb. Our local dealership advises me that Goodman doesn't compensate for such added heating expenses because of their lack of spare parts. I suggest you think twice before purchasing a Goodman Heat Pump.

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Date created: 2010-02-25 Name: Chuck T.
Years owned: 6

Satisfaction Rating:
Review:
"Goodman heat pump"
Unit 6 years old, had to have repaired in year 4, now just found out unit is shot and needs to be replaced. It will not be a Goodman.

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Date created: 2010-02-21 Name: David & Carol Grassi
Years owned: 2

Satisfaction Rating:
Review:
"NO GOOD GOODMAN"
Built the house 2 years ago. Installer put in a 31/2 ton Goodman heat pump. After the 1st week of not cooling an 1800 sq. ft. house, the 3 1/2 ton was replaced by the installer with a 4 ton Goodman unit, which is very loud and noisy. This still does not heat nor cool our home. Heating unit is completely gone out now and we replaced it with another brand!! Certainly not a Goodman!! Will not recommend Goodman brand or this installer to my worst enemy. They at least deserve better than we got!!

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.