Consumer Reviews of GOODMAN heat pumps

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Date created: 2013-03-30 Name: C.Burrill
Location: concord va

Satisfaction Rating:
Review:
"Goodman heat punps"
I have been installing hvac units for 10+ years. Goodman units are good, most of these problems sound like they are from poor installations. Ive had a Goodman in my house for 11 years and have not had any of these problems.

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Date created: 2013-03-28 Name: K Phillips
Location: philadelphia TN

Satisfaction Rating:
Review:
"Do not buy goodman"
5 ton unit is five years old. Extremely noisy right from the crate. Several freon leaks over the five years. Dead cold of winter compressor is out. Repair is replacing with a new unit in the morning.

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Date created: 2013-03-27 Name: B Hill

Satisfaction Rating:
Review:
"Goodman is the WORST!"
Horrible customer service reps, leaks freeon evey couple of months, total junk!!!! Don't buy GOODMAN.....Go with Trane!

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Date created: 2013-03-16 Name: G. Flatt
Location: Cookeville, TN

Satisfaction Rating:
Review:
"Guess what tore up again."
Have unit that is two years old and has been worked on four or five times due to Freeon leaking. The first time was due to improper installation. The next time the technician blamed it on bad copper line. I gave him the benefit of the doubt. This past summer with 100 degree weather the relay switch went out. Problem fixed again. Now the coil is leaking Freeon and has to be replaced. The heating and cooling owner says the part is under warranty but here is the best part. No one in Tennessee has the part. They found one out of state and guess who gets to pay the shipping on it. Me. The owner told me l could wait six to eight weeks for Goodman to make the coil. This product is a total joke. I would never recommend this product.

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Date created: 2013-03-14 Name: Ty Kade
Location: Norfolk, VA

Satisfaction Rating:
Review:
"Brands don't matter. It's all about the person installing it!"
I hate reading these bad reviews. I'm an hvac/r technician who's been working for a very top rated company for over 25 years. People just don't understand. Goodman is not a piece of junk. You all are complaining because you have had a bad install. 95% of the time when something fails, it is because of a shoddy installation by a guy who does not take pride in his work and/or is not certified and does not know what they are doing. Goodman sales to anyone, either qualified or not. That's why Goodman has a bad reputation. So many hacks put in their equipment, and this is what causes the problems, making the customers blame it on the brand. I sell Trane as my primary brand and Goodman for people who don't want Trane or can't afford Trane. We have never had a problem with both brands and I've toured the Goodman plant in Houston, tx and I was extremely impressed. They take their product quality very seriously and they have the best warranties. Goodman is great equipment. Make sure you find a quality installer any time you need a new unit. People you need to learn the facts.

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Date created: 2013-03-11 Name: Sechul Kim
Location: Gainesville, VA

Satisfaction Rating:
Review:
"Junk"
My home is seven years old and I have had to have your heating system service (9) times. Everything from replacing blower motor and inside coils to replacing the outside coils twice. I find it hard to believe that your company sells such poor components that they fail on this regular of a basis. Your system has cost me time of work to have it fixed. Large electric bills while running on emergency setting. Discomfort to my family for either lack of heat or cooling. The mental anguish of not knowing the next time it will fail. I would like to know your company’s police when a consumer of your products has this type issues. I would hope to hear back from you on this matter and hopefully find a resolution to my issues without posting my problem on your Facebook page or with the better business bureau.

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Date created: 2013-03-11 Name: Adam P
Location: Birmingham

Satisfaction Rating:
Review:
"Please don't ever buy this piece of junk!"
I had my Goodman heat pump installed in 2010. Since then the compressor has gone out twice and the coil once. Yesterday, something else went out and I'm having to call in another technician. This morning I called Goodman to see if they would assist on the labor and they were extremely rude and not one bit helpful. Please do not ever buy this piece of crap!

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Date created: 2013-03-08 Name: BRIANO
Location: Southern WV

Satisfaction Rating:
Review:
"You'll just do not understand"
I am a hvac Tech. for a property management company and work on/repaired multiple brand heat pumps,gas/electric furnaces,& condensing units for over 14 years.Those persons who were told that they had a leak, (unfortunately)aren't aware that the installer made the connections were 90%+ of leaks are found. Proper sizing and install are the key to longevity and efficiency of any brand system so before you go with the lowest bidder or supposed best equipment, check their references. Compressors, condenser/evap. Coils & reversing valves rarely fail when installed correctly.

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Date created: 2013-02-26 Name: Jeff Dyer
Location: Knoxville TN

Satisfaction Rating:
Review:
"I love my Goodman"
My Goodman has been keeping my house very comfortable for the past 2 years since it has been installed. It was installed by a very top rated company who takes pride in their work and never rushes the job. During the install I was talking to one of the techs and he said "Goodman is as good as any other brand if installed and sized properly." That's the problem I see while reading all of these bad reviews. Most technicians out there are unqualified and don't know what they're doing. The result is systems breaking down all the time, making the homeowners blame the problem on the brand. Is a class action law suite gonna go anywhere? Well, of course not! Goodman only makes the cabinet (sides) of the units and the coils. Everything inside the unit (compressor, reversing valve, etc) these components are not made by Goodman! When a compressor dies, it's not Goodman's fault. Goodman was cheap crap back then, but today they are very decent systems. If you step up to the Amana line (which is owned by Goodman), you can't beat the warranties. Techs that don't like Goodman don't know the facts. Every brand out there has to be installed and sized properly. Our new unit is also extremely quiet. Make sure you find a quality installer when you need a new system.

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Date created: 2013-02-21 Name: Steven F

Satisfaction Rating:
Review:
"Very satisfied customer"
I've had this unit for 10 months now and I noticed a difference with overall comfort in my house. My Goodman dszc18036 is matched up with a Goodman gmvm96 modulating gas furnace and I couldn't be any happier with the performance of the new system. The variable speed blower was definitely worth it. I opted to upgrade to a dual fuel system to save on natural gas. This ended up being a superior choice. There's been a huge difference in my utility bills because of the new system. The company that installed it was top rated in my area and the technicians took their time and were very friendly during the whole install. I think these bad reviews have to do with install, not the brand. Choosing a very reputable company is important! My neighbor has a 5 yr old Trane that can't keep the house at a very comfortable temperature. He also said that his unit has broken down 4 times so far. He finally called a reputable company out to look at his unit and the tech said his unit was not installed properly and was grossly oversized. One thing that I really like about Goodman units is that they're assembled here in the usa. I wouldn't mind purchasing another Goodman in the future.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.