Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-06-16 Name: G. Martin
Years owned: 1

Satisfaction Rating:
Review:
"Martin TN"
Installed Goodman 5 ton heat pump Jan 2009, paid $250.00 to install, connect to Goodman air handler. One month later, unit leaked freon. Paid $250.00 to recharge. Several months later, contact points failed. Paid $85.00. Compressor failed Feb, 2010 to date without heat or air. Goodman claims that because we purchased the unit from an online wholesaler and had professionally installed they will not warrant. Goodmans support people are heartless and offer no help, only excuses why they won't back their product. Their last comment was buy a new unit to get warranty.

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Date created: 2010-06-15 Name: I.M. Pissed
Years owned: 1

Satisfaction Rating:
Review:
"This is a piece of Shit"
This unit failed to perform from day one. Lots of leaks and corrosion in tubes. Coil is bad. Reverser valve shot within a year. Go elsewhere!

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Date created: 2010-06-10 Name: J. Aldret
Years owned: 3

Satisfaction Rating:
Review:
"Director"
3 year old Goodman unit and evaporator coil shot!!! $500 in labor. I had a Ruud 20 years with not one problem till I replaced it. I could go on about other things but no need to get my blood pressure up. Done with Goodman.

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Date created: 2010-06-10 Name: Tim
Years owned: 6

Satisfaction Rating:
Review:
"14 seer goodman"
Evaporator coil rusted out at 3 years. Now at 6 years, the coils are rusting out again. I'm now at an extra grand in labor. I won't ever buy another Goodman. Contractor claims to replace 3 a week and doesn't sell Goodman anymore unless requested. He's replacing coils with better coils supposedly.

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Date created: 2010-06-09 Name: Bill Payne
Years owned: 2

Satisfaction Rating:
Review:
"Worst company..goodman"
I bought 2 units both 16 seer. Supposed to be top of the line. Problems with both. Replacing unit because of burnt compressor. There is no explainable reason. Goodman sells junk...Go elsewhere.

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Date created: 2010-06-05 Name: Chris
Years owned: 2

Satisfaction Rating:
Review:
"DO NOT BUY!"
The unit is 2 years old and the compressor has already broke. The part is under warranty but I'm being quoted prices of almost $950 to replace the compressor. I live in a newly built house and so does my neighbor. They had the exact same problem with their unit and had to shell out over $700. Do not buy Goodman heat pumps!!!

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Date created: 2010-05-27 Name: JTB
Years owned: 1

Satisfaction Rating:
Review:
"JTB"
I had a Goodman unit installed November 09. December 09, the circuit board had to be replaced. By January 2010, 3 more technical calls to address the deafening noise of the defrost cycle. The installing company was reputable - in business over 30 years as a commercial subcontractor to my husband's business. The installation company's business failed March 2010 due to economic climate crisis. Called the Factory Rep for Goodman about the noise March 2010. He had another installer install a repair kit to lessen the noise. Now the unit doesn't cool properly. I called Goodman's customer service dept May 14. She said no warranty claimed had been opened by the installer or the Factory Rep. I filed the claim in May, even though I had reported problems since November 09. Did not hear back from Customer Service Rep until May 27 to say the Factory Rep is on vacation and won't return until June 1, but they have determined that the first installer mixed refrigerants. I wish I had never heard of Goodman Mfg.

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Date created: 2010-05-26 Name: B. Key
Years owned: 4

Satisfaction Rating:
Review:
"Not good units!"
Typical review that I have seen. The coils on both units I own have leaked, one last year and one this year. I agree that the installer makes a difference, but not on internal parts. Goodman covered the part, but not the labor. I will never allow another Goodman product in any home I own!

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Date created: 2010-05-25 Name: C. Adams
Years owned: 1

Satisfaction Rating:
Review:
"Coils"
My husband and I are extremely dissatisfied with this unit. Did not purchase warranty and coils started leaking from after about 16 mos. Installer says he has been in the business 30 yrs and has never seen anything like it. We're in the process of battling Goodman and the installer for refunds, etc. We've been told that Goodman tried to save $ by reducing the amount of copper on their coils (copper prices have soared). So anyone buying these heat pumps are paying for it. Never buy a Goodman!!

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Date created: 2010-05-25 Name: F. Crutchfield
Years owned: 3

Satisfaction Rating:
Review:
"Junk"
Ran well for two years and then started needing gas put in it. Now the condenser coils have to be replaced on the 3rd year. The unit outside makes a lot of noise. Coils are covered but the rest is $730.

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