Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-06-09 Name: Bill Payne
Years owned: 2

Satisfaction Rating:
Review:
"Worst company..goodman"
I bought 2 units both 16 seer. Supposed to be top of the line. Problems with both. Replacing unit because of burnt compressor. There is no explainable reason. Goodman sells junk...Go elsewhere.

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Date created: 2010-06-05 Name: Chris
Years owned: 2

Satisfaction Rating:
Review:
"DO NOT BUY!"
The unit is 2 years old and the compressor has already broke. The part is under warranty but I'm being quoted prices of almost $950 to replace the compressor. I live in a newly built house and so does my neighbor. They had the exact same problem with their unit and had to shell out over $700. Do not buy Goodman heat pumps!!!

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Date created: 2010-05-27 Name: JTB
Years owned: 1

Satisfaction Rating:
Review:
"JTB"
I had a Goodman unit installed November 09. December 09, the circuit board had to be replaced. By January 2010, 3 more technical calls to address the deafening noise of the defrost cycle. The installing company was reputable - in business over 30 years as a commercial subcontractor to my husband's business. The installation company's business failed March 2010 due to economic climate crisis. Called the Factory Rep for Goodman about the noise March 2010. He had another installer install a repair kit to lessen the noise. Now the unit doesn't cool properly. I called Goodman's customer service dept May 14. She said no warranty claimed had been opened by the installer or the Factory Rep. I filed the claim in May, even though I had reported problems since November 09. Did not hear back from Customer Service Rep until May 27 to say the Factory Rep is on vacation and won't return until June 1, but they have determined that the first installer mixed refrigerants. I wish I had never heard of Goodman Mfg.

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Date created: 2010-05-26 Name: B. Key
Years owned: 4

Satisfaction Rating:
Review:
"Not good units!"
Typical review that I have seen. The coils on both units I own have leaked, one last year and one this year. I agree that the installer makes a difference, but not on internal parts. Goodman covered the part, but not the labor. I will never allow another Goodman product in any home I own!

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Date created: 2010-05-25 Name: C. Adams
Years owned: 1

Satisfaction Rating:
Review:
"Coils"
My husband and I are extremely dissatisfied with this unit. Did not purchase warranty and coils started leaking from after about 16 mos. Installer says he has been in the business 30 yrs and has never seen anything like it. We're in the process of battling Goodman and the installer for refunds, etc. We've been told that Goodman tried to save $ by reducing the amount of copper on their coils (copper prices have soared). So anyone buying these heat pumps are paying for it. Never buy a Goodman!!

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Date created: 2010-05-25 Name: F. Crutchfield
Years owned: 3

Satisfaction Rating:
Review:
"Junk"
Ran well for two years and then started needing gas put in it. Now the condenser coils have to be replaced on the 3rd year. The unit outside makes a lot of noise. Coils are covered but the rest is $730.

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Date created: 2010-05-18 Name: John Lawler
Years owned: 4

Satisfaction Rating:
Review:
"Goodman Heat Pumps"
2 units - both model numbers cple30-1c - last year evaporator coil leaked on one, and today they diagnosed the second unit coil is leaking. I see some reviews of "the installer makes the difference". I ask how does the installer make the difference on the coil? The word on the street with the installers is these units leak a lot. Seems like a quality company would stand behind their product. Last year, the warranty covered the coil, but had to pay for the install (now the installer makes a difference as the coil is sweated into the system). But with a high failure rate, why should I have to pay labor??

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Date created: 2010-05-07 Name: D. Hawkins
Years owned: 3

Satisfaction Rating:
Review:
"Goodman BAD condenser coils"
My son has 2 16 seer Goodman units and I have 1 14 seer unit all less than 3 yrs old. 2 of the 3 condensing coils are currently leaking. Replacement coils are taking 2 weeks or longer to receive and service labor to repair them is outrageous. Better to just trash them and learn your lesson. Absolutely, don't buy without a service contract.

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Date created: 2010-05-06 Name: Andy
Years owned: 6

Satisfaction Rating:
Review:
"WORST EVER!!!!!!!!!!"
Worst unit I have ever seen. Coil have gone out twice!!!!!! Heck about to junk this one!!!!!

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Date created: 2010-04-16 Name: D. Carter

Satisfaction Rating:
Review:
"hvac contractor"
As an HVAC contractor, we used to install Goodman equipment for years. We have been having a lot of problems with indoor and outdoor coils leaking after a couple of years, not to mention contactors, capacitors, and reversing valves for the home owners that purchased Goodman equipment. I know what you're going through. We have to go back and repair this junk free of charge. Didn't start having trouble with this until after we installed maybe a thousand pieces of equipment. So, go figure how much money we had lost as a contractor. Makes you want to close the doors. We sold a lot of Goodman, and regretting everyone that I sold. Every Goodman service call that I go on, as soon as I get out of my truck, I grab my gauges and freon. Leaky Goodman...lol

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