Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-08-11 Name: TJ

Satisfaction Rating:
Review:
"Ms."
Never again Goodman!! For the second time in my 4 year old home, ac has gone out. Turns out, according to the service man, the coils in Goodman AC's are of poor quality. To replace, under warranty, $700!!! Gee, what would it have cost out of warranty?! The first time it went out, it cost $450. Class action lawsuit maybe??? According to my service man, many many unhappy Goodman customers. And btw, I replace my filters religiously!!

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Date created: 2010-08-08 Name: D Russell

Satisfaction Rating:
Review:
"Two units, two deffective exchangers, 6 years"
Rusted out exchangers on two 6 year old units replaced "under warranty" @ $1,200.00. On top of a $600.00 "warranty repair" done at 5 years to replace a fan motor. The manufacturer balked at stated part warranty until I produced documentation clearly stating coverage. Rheem will replace these when they go again...

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Date created: 2010-07-24 Name: P. Combs

Satisfaction Rating:
Review:
"failed after 14 months"
We had to replace our heat pump last year and the ac people recommended the Goodman. The warranty expired 2 months ago. Now, we will need to replace it.

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Date created: 2010-07-24 Name: Vickie Pennington

Satisfaction Rating:
Review:
"Don't purchase"
Terrible unit. It's only a little over two years old and already had to replace a switch. Now, the compressor has gone out. Luckily, we purchased the extended warranty, but they don't make those r22 units anymore. If it has to be replaced, we will have to again replace both the inside and outside units. It is definitely a piece of junk and Goodman should have to replace our unit with a new one. Of course, it doesn't work that way, but they would replace it if they were honest. Don't purchase anything from them.

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Date created: 2010-07-22 Name: S. Philips

Satisfaction Rating:
Review:
"Nothing but problems and even worse customer service"
Have a relatively new 4 ton 16 seer Goodman Model# ssz160481ab r410a unit installed in June 2009. The unit died at the end of Dec 2009 and the contractor, reseller (Barnett - Pro Contractor Supplies) and Goodman Mfg have been unable to resolve the issue. I will never do business with anyone who purchases from Barnett or Goodman Mfg.

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Date created: 2010-07-21 Name: Jenn

Satisfaction Rating:
Review:
"DONT BUY A GOODMAN"
It's a piece of crap!!! Still under warranty for parts, so we replaced the compressor, capacitor, and sequencer; spent $1200 and the piece of crap still doesn't work! Don't buy a Goodman! I called customer service for Goodman, they did nothing.

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Date created: 2010-07-19 Name: A. Howard

Satisfaction Rating:
Review:
"poor quality"
My unit is 5 yrs old and has not run for more than 12 months without breaking yet. It has had two compressors and several other parts. They warrantied the compressor but not the hundreds of dollars in freon and labor. Do not buy one of these.

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Date created: 2010-07-18 Name: William Kirkland

Satisfaction Rating:
Review:
"Piece of Crap!!!"
In the six years that I have had this system, I have had over 20 services calls. The Service techs have gutted the system twice but to no avail. I wouldn't have another Goodman a/c if they paid me.

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Date created: 2010-07-16 Name: Nick Thomas

Satisfaction Rating:
Review:
"Goodman is Junk"
System is 4 years old. I have replaced the circuit board, the compressor, the capacitor and the fan. All parts under warranty but labor was over 2,000.00. Don't waste your money. Buying cheap doesn't help when the system don't work.

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Date created: 2010-07-13 Name: J. Satterlee

Satisfaction Rating:
Review:
"junk,junk,junk"
Don't waste your money. It is a breaker, a switch, a 500 dollar fan and then the compressor, when you finally get tired of the junk.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.