Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-09-23 Name: ERIC HUPP
Location: RAVENSWOOD,WV

Satisfaction Rating:
Review:
"UNSATISFIED"
UNIT WAS INSTALLED IN OCTOBER OF 2009 AND IS JUST AT A YEAR OLD. THE UNIT HAS RUN ONLY ABOUT A TOTAL OF 4 MONTHS. SHORTLY AFTER INSTALL EMERGENCY HEAT WAS NEEDED DUE TO A PROBLEM WITH THE UNIT AND HEAT STRIPS MELTED- OUT MOST OF THE WINTER W/O HEAT. SINCE THEN COIL HAS BEEN REPLACED- NEW COIL LEAKED AND NEEDED REPAIRED- IMAGINE THAT A NEW PART DEFECTIVE! ALSO HAD TO REPLACE EXPANSION VALVE, REVERSING VALVE AS WELL. 1ST CONTACTED CUSTOMER SERVICE VIA EMAIL- RESPONSE WAS BASIALLY WE DID OUR BEST BUT THINGS HAPPEN CALL THE REPAIR MAN AND IF HE CANNO9T FIX HAVE HIM CALL US. SINCE HAVE HAD NOTHING BUT A RUN AROUND WHERE THEY ARE ATTRIBUTING TO INSTALL ISSUES- DOES NOT ALL THESE PARTS COME ALREADY INSTALLED?? UNIT DOES NOT WORK AND NO HELP WITH CUSTORER SERVICE- AVOID THE THE UNIT IN MY OPINION!

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Date created: 2010-09-21 Name: R Hicks
Location: Jonesboro, AR

Satisfaction Rating:
Review:
"Not Good"
I just sold a house to some young people with a Goodman heat and air. 2 weeks in the house and they start having problems. We call a repair man and the same you hear on this site---coil is leaking and he says it is manuf defect. My folks are still out $650 because Goodman only pays for parts and labor and charging for replacing a coil are high. Never again will I recommend a Goodman unit to anyone. My husband and I had purchased one also about 2-3 years ago and we have had repairman out twice but so far has not cost us any money--still should not need anything first 2 yrs of service. BAd COMPANY--we need to start a lawsuit.

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Date created: 2010-09-03 Name: Donna Alsup
Location: Huntsville, AL

Satisfaction Rating:
Review:
"ALSUP"
Only had Goodman unit "highly recommended by our contractor" 1 year and 10 months. Evaporator coil died during the hottest summer on record for Huntsville Alabama. Had to wait 3 weeks in 95-100 degree temperature to get the part only to have it fail 2 weeks later. Now two weeks later replacement evaporator has died also. Now a new problem, a tube near the condenser has developed a hole from vibration up against another part and leaks also. Spent $950.00 the first time and now they want $600 for the second, not sure if a replacement part is available. After reading this site will install another manufacturer and put Goodman on a trailer with sign and drive it around town to share my bad experience and warn others to stay away. Watch your contractors. Contractor and installer don't want any responsibility not their problem and Goodman slow to respond to requests for help.

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Date created: 2010-08-23 Name: rita Woolf

Satisfaction Rating:
Review:
"GARBAGE, GARBAGE, GARBAGE"
CAN'T SAY ENOUGH....GARBAGE, GARBAGE...

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Date created: 2010-08-17 Name: jerome

Satisfaction Rating:
Review:
"junk"
3ton, 16 seer, three failed compressors in three years. Unit failed again.

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Date created: 2010-08-12 Name: C. Jones
Location: Tazewell, Tn.

Satisfaction Rating:
Review:
"CRJ"
Have owned unit for less than 1 year and the indoor coil is leaking. Warranty covers parts, but not labor. Worst part of all is the length of time to get the new coil. Have been without air for 7 days and looking at another week. They would not even let me pay for faster shipping myself.

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Date created: 2010-08-11 Name: TJ

Satisfaction Rating:
Review:
"Ms."
Never again Goodman!! For the second time in my 4 year old home, ac has gone out. Turns out, according to the service man, the coils in Goodman AC's are of poor quality. To replace, under warranty, $700!!! Gee, what would it have cost out of warranty?! The first time it went out, it cost $450. Class action lawsuit maybe??? According to my service man, many many unhappy Goodman customers. And btw, I replace my filters religiously!!

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Date created: 2010-08-08 Name: D Russell

Satisfaction Rating:
Review:
"Two units, two deffective exchangers, 6 years"
Rusted out exchangers on two 6 year old units replaced "under warranty" @ $1,200.00. On top of a $600.00 "warranty repair" done at 5 years to replace a fan motor. The manufacturer balked at stated part warranty until I produced documentation clearly stating coverage. Rheem will replace these when they go again...

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Date created: 2010-07-24 Name: P. Combs

Satisfaction Rating:
Review:
"failed after 14 months"
We had to replace our heat pump last year and the ac people recommended the Goodman. The warranty expired 2 months ago. Now, we will need to replace it.

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Date created: 2010-07-24 Name: Vickie Pennington

Satisfaction Rating:
Review:
"Don't purchase"
Terrible unit. It's only a little over two years old and already had to replace a switch. Now, the compressor has gone out. Luckily, we purchased the extended warranty, but they don't make those r22 units anymore. If it has to be replaced, we will have to again replace both the inside and outside units. It is definitely a piece of junk and Goodman should have to replace our unit with a new one. Of course, it doesn't work that way, but they would replace it if they were honest. Don't purchase anything from them.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.