Consumer Reviews of GOODMAN heat pumps

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Date created: 2010-11-29 Name: Dom
Location: Middle Tennessee

Satisfaction Rating:
Review:
"3.5 ton 13 seer heat pump"
Ok not to sound like a broken record we have(had) 2 3.5 ton heat pumps by goodman both needed freon this summer as they wouldnt cool. Laast week one had the compressor die due to leak down again. Tech came out unit was empty of freon again. Tech said these units are know in the industry for leaking inside coils. our electric bills for heating and cooling have risen steadily for three years with no changes other then the garbage working less efficent. They are horrendous with the noise the generate. What good is a five year warranty that you pay for labor and freon not only refiling but draining if they have to replace the coil. I was quoted $650-800 each to repair as the second one was low on freon again. So looking at that kind of bill we opted to buy two new Trane 14 seer units get the 1500 federal rebate and eat the additional I anticipate the units paying for themselves in two yearsthey have 10 year warranty on the compressors and 5 years on all the other parts. DONT BUY THIS TRASH

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Date created: 2010-11-23 Name: mike williams
Location: Ames ia

Satisfaction Rating:
Review:
"Mike Williams"
Had put in Goodman Heat pump with 95% 70k 3ton drive. Best Thing I ever did. 10 Year parts warranty free... Make sure installers know what there doing lots of problems could have been fixed or prevented by installing correctly.

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Date created: 2010-11-19 Name: Paul Coleman
Location: Scappoose, Oregon

Satisfaction Rating:
Review:
"Goodman Heatpump Reversing valve failure first cold weather"
I installed a goodman heatpump in 1995 and have had no issues except a capacitor. I built a new house and decided to stay with Goodman. While checking out the system the first day, the reversing valve stuck in center position when changing from heat to A/C. I poured hot water on the valve and it switched to A/C. Unit worked fine until temp dropped in 30's and during defrost reversing valve stuck again. Internet sale. Not happy.

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Date created: 2010-11-15 Name: Darla Dishman
Location: Pall Mall, Tn

Satisfaction Rating:
Review:
"Model #GPH1536M41"
The unit was installed on 9-25-09 and had a bad reversing valve. It vibrated terribly until Jan. 15 of 2010 when the valve was replaced. Goodman sent me a check for @460.00 to cover the additional electric bills but refused to replace the unit - I did pay for a new unit, not one that had vibrated for 3 months. I had to have the unit repaired again last spring when I turned the A/c on because it had vibrated away from the house. Today is 11/14/2010 and the repairman ordered my new motor today! Evidently this was another defective part that was on this unit. The warranty does cover parts but not labor and aggravation.

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Date created: 2010-11-12 Name: Scott Fussnecker
Location: Fort White, Fl

Satisfaction Rating:
Review:
"Pure Junk."
Bought the unit as part of my Mobile Home package. After a few months I was noticing that it was not cooling properly, I called the company that installed it and they said that it was low on freon. They filled it and said it was not uncommon to have to top off a few months after install due to settling. At the 16 month mark it was determined that the evap coil was leaking and needed to be replaced. I called Amana/Goodman and complained that I had to spend over $500 out of pocket on a unit that started leaking freon in 2 months so they gave me a partial payment as a good will gesture. They had me sign a paper stating I would not file another claim against the unit. Fast forward 16 months and low and behold the evap coil is leaking again and of course Goodman will not cover the part. I am going to replace the entire unit with a Ruud system and cross my fingers. I will never buy another Amana or Goodman product as long as I live and I will tell everyone I know not to as well.

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Date created: 2010-11-08 Name: pat neely
Location: tenn

Satisfaction Rating:
Review:
"heat pump"
from the time i purchased a goodman heat pump, I have had nothing but trouble with it.It has always had a leak,it would be repaired, and the next thing I know,it happens all over again.I have to purchased another one.It is not 6 yrs.old, but trust me, it will not be another Goodman.

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Date created: 2010-11-08 Name: FRANK MILACEK

Satisfaction Rating:
Review:
"HEAT PUMP"
THIS UNIT WHEN IT PUMPS THE PUMPING SOUND DRIVES YOU NUTS, IT' COLDER IT GHETS THE LOUDER IT GETS IT IS SO NICE AND QIET WHEN IT IS NOT WORKING IS THERE ANY THING TO MAKE IT QIET SO YOU CAN SLEEP IT IS TERRIBLE THE SOUND THAT IT MAKES.

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Date created: 2010-11-06 Name: flundber
Location: raliigh nc

Satisfaction Rating:
Review:
"Coils leaking"
Two units just 3 years old both condenser coils leaking. With the price of feron will cost about $1600-1700 to replace. Looking at getting two new units. The new units will not be Goodman

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Date created: 2010-11-04 Name: Consumer
Location: North Carolina

Satisfaction Rating:
Review:
"Leaks....."
I purchased a 2 1/2 ton package heatpump. I chose this particular model due to the fact I needed additional cfm v/s btu. Discovered a leaking evap. coil 14 months after install. I do not blame the installer. I called Goodman and explained to them what the problem was. they pretty much told me go jump. I explained that I was a building inspector and have seen 3 of this particular design pulled out in the last month due to LEAKING COILS. Do your homework before you buy.

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Date created: 2010-10-29 Name: sheryl arthur
Location: moore sc 29369

Satisfaction Rating:
Review:
"Stinking air"
Have had this unit for 2 years and it smells horrible. I've read the coils are not coated, hence the cause of Dirty Sock Syndrome. We have spray to use on them but if this does not take care of the problem, I'm going directly to the supplier myself(not sending husband)and we will get results. Tired of my house smelling like puke.Never will I get this product again.

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