Consumer Reviews of GOODMAN heat pumps

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Date created: 2008-06-29 Name: P Etheridge
Location: Milton, FL
Years owned: 11

Satisfaction Rating:
Review:
"Completely satisfied"
I have owned my Goodman unit for a little over 11 years, and I am completely satisfied with the way it heats and cools. In that period of time, I have had a total of (4) service calls. One was to have a fan motor replaced, that was covered under the warranty, which, by the way, was a 10 year warranty, that covered all functional parts. The second was for a bad relay, which I believe cost me a total of $65.00. I normally do most of the maintenance work, such as cleaning coils. keeping drain lines clear, etc. One time I had the company that installed the unit to perform this work, and paid $85.00 for that. The unit has never had to be recharged with freon. I don't know why so many have had so many problems on this forum. The only reason I could think of, is perhaps the contractors may be cutting corners somewhere?

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Date created: 2008-06-10 Name: K.H.
Location: Phoenix, AZ

Satisfaction Rating:
Review:
"QUIT COMPLAINING PEOPLE"
You people complain about the equipment when the fact is your problems are most likely due to poor installation and service. Spend the money to have a licensed qualified company do the install instead of taking the lowest price and whining about it later. I see this all the time as the unlicensed moonlighters will put systems in cheap and since Goodman is lower priced equipment they tend to use this brand more. Truth is, the best and highest priced system installed by one of these types is crap. You get what you deserve by using these low priced moonlighters!!!

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Date created: 2008-06-06 Name: Ryan
Location: Montgomery, AL

Satisfaction Rating:
Review:
"goodman"
I just built a new home last year. A Goodman heat pump was installed. I have had no problems. My electric bill averages $90.00 during the summer and less than that during the winter.

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Date created: 2008-06-04 Name: Hendrix Heating
Years owned: 10

Satisfaction Rating:
Review:
"jl hendrix heating contractor"
Reply to customer who owns 2 heating systems, your problems are most likely do to poor installation, aux. heat backs up the heat pumps if needed and the temperature in the home drops 2 degrees below the stat setting, it also works any time the unit in defrost mode, if the units are under sized you may have this problem, poor air circulation will cause your units to run a lot, lack of insulation will cause the same thing, I know customers that have 2 systems and the electric bill approx. 250.00-300.00 in 2400 sq. ft. home

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Date created: 2008-06-04 Name: Larry Vee
Location: Montreal, Canada
Years owned: 3

Satisfaction Rating:
Review:
"mr."
This is my third year with the Goodman Heatpump, 2 1/2 ton 13 seer, and I love it. The heat bills in the winter are great. My neighbor only uses oil to heat and it costs him over $2300.00 in oil to heat his house. With my Goodman heat pump, I have oil bills of only $300.00 per year. I have dual energy so in the summer it costs me just pennies to cool my home. No problems in my third year with Goodman. My family and I are very satisfied with the heat pump.

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Date created: 2008-05-28 Name: Raymond E. Hagley
Location: Jerome, Idaho

Satisfaction Rating:
Review:
"Great Quality"
I just had a 3 ton 16 seer heat pump, a coil, variable speed fan, and electronic air cleaner installed on the 22nd of May. The installer brazed all of the joints, it was his claim the quick connects break down after a few years. That is probably the reason my Trane dealer was back every two years with a refill. This heat pump is very quite and makes a lot less noise than my old Trane. My advice would be to get a professional installer and you won't have any problems--the whole system is quite-I am eagerly awaiting my first electric bill.

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Date created: 2008-03-27 Name: laura
Years owned: 18

Satisfaction Rating:
Review:
Best I ever had

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Date created: 2008-03-11 Name: john
Location: KY
Years owned: 3

Satisfaction Rating:
Review:
we have been very happy with our goodman.no problems at all.going on four years now.the main thing that i like is these units are made in usa where alot of other brands have went over seas.the quality is just not there with the other brands made overseas.goodman all the way.

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Date created: 2008-02-27 Name: D. HILL
Years owned: 5

Satisfaction Rating:
Review:
i have had nothing but good luck with my goodman 13 seer 4t. on split units u guys need to blame alot on installer for not doing their job correctly the first time not pulling a vacuum will cause compressor failure in few years , overcharge of freon will not cool properly incorrect duct work installed will not have enough air flow

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Date created: 2007-10-16 Name: J Rothwein
Location: Chalfont, Pa
Years owned: 1

Satisfaction Rating:
Review:
After 16 years the original heat pump in our home quit. After reading as much as I could about different brands we settled on a Goodman 14 seer unit. It was installed by a very professional local company. It is very quiet and seems to cool the house much better than our old unit of the same tonnage. The warranty is 10 years parts and labor and lifetime on the compressor.After all I have read I believe it is a good choice to purchase a product where company funds go into the product instead of advertising. If you are a do it yourselfer avoid the systems online that advertise a 14 seer system, but come with a 13 seer compressor and a variable speed air handler. Make sure you get the 14 seer compressor unit.

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