Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-02-08 Name: dpriest.
Location: 31768

Satisfaction Rating:
Review:
"aka"
i had two units. each lasted only 7yrs. never again will i buy this make.d.

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Date created: 2011-02-04 Name: C./J.Overbey
Location: Tennessee

Satisfaction Rating:
Review:
"Junk, Junk, Junk"
Brand new house, brand new (we guess)Goodman heat pump 8/2005. Almost immediately starting having problems. Outside unit-leaked freon numerous times, every time for a different reason/different repair/different cost. Couple of weeks ago looked out, entire unit covered in block of ice. Can only run emergency heat/elec furnace right now,thermostat(?) issue (costly),some other issue once summer roles around and turn on air (expensive part, can't remember). Internal unit under house (crawl space more like a stand up space, builders too lazy to put in basement)-circuit boards replaced, no drain system for condensation, water dripping straight down-another repair/fee, pipes connected, hole drilled through wall/brick to run drain. Installation/contractor issue-too good to not include-2wks before son born Dec.07-NO heat, but units running nonstop, emerg heat light on. Go under house, ALL duct work has fallen down, because they were hung/supported by mesh/fabric cables, not metal/steel,etc. Was nice&toasty UNDER house though! Thank goodness hubby's guardian angel had him put big Christmas tree box where he did. Ductwork connected to unit had fallen and was still attached to unit, but it landed on the box and didn't fall all the way down, which would've pulled down the whole unit and all!!!!

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Date created: 2011-01-31 Name: M. Beal
Location: Newberg Oregon

Satisfaction Rating:
Review:
"Buying and owning substandered equipment"
I had a 2 ton Goodman heat pump installed about 3 yrs ago and wish I have never bought it. The heat that comes out of the vents in the house is between cool and warm even though it will heat up my house given enough time. The a/c works very well though. The heat pump makes such a loud buzzing sound that I have to shut down the unit to enjoy being outside. I have called Goodman and they just tell me to call the local heating co. in my area. I did so and they say that it is working right. They told me to get a hold of Goodman about the buzzing problem. So I emailed them back and never heard from them again. I would have paid 2 to 3 times as mutch for a system I enjoyed and didn't hear. I might be replacing the whole system and it won't be with ANY Goodman products.

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Date created: 2011-01-31 Name: David Harrison
Location: Clearwater, FL

Satisfaction Rating:
Review:
"Just plain junk"
Had a new Goodman heat pump installed last year. After six months the unit failed. The repair man said the evaporator coil was leaking Freon. He said it needed to be replaced. He did at a cost of $300.00 to me. A year later, same problem, again new evaporator coil. Another $350.00 and I was without air for six days because of the back order of parts due to excessive warranty claims. This past week, units out again. Looking for another system, anything by Goodman trash. Anyone who buys Goodman, beware you get what you pay for. Good money, crap unit.

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Date created: 2011-01-30 Name: T.Randall

Satisfaction Rating:
Review:
"BAD-MAN"
I've had lots of repairs on my 2-ton Goodman too, but even when it operates fine, it's NOISY. Honestly, even my neighbor asked if something was wrong with it. It wakes me up at night.

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Date created: 2011-01-25 Name: L. Ellegood
Location: Keystone Heights, Fl.

Satisfaction Rating:
Review:
"Compressor Defective"
We bought this unit for our home less than two years ago. It hasn't worked right for over a year. The service technician told us to close the registers in our back rooms to keep the rest of the house cool in the summer and warm in the winter. It didn't work. Now that the warranty is out on labor, so is the compressor and we were told it was probably defective to begin with! I am ready to junk the whole system.

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Date created: 2011-01-25 Name: T. Combs
Location: Statesville, NC

Satisfaction Rating:
Review:
"TERRIBLE"
Contractor put in Goodman unit in my new home. I've been there for less than 18 months and have had several issues. Reverse valve stuck in spring = no a/c for a week. Now winter hit and guess what reverse valve needed replacement, compressor went out, coils replaced and still NO HEAT! I've been running emergency heat for 27 days and counting. So upset/mad I really can't see straight! Thinking about going to court...

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Date created: 2011-01-22 Name: wmiller
Location: levittown, pa

Satisfaction Rating:
Review:
"junk"
circuit board replaced & reversing valve is stuck. Im running emergency heat$$$$$

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Date created: 2011-01-19 Name: sharon holt
Location: goodlettsville tn

Satisfaction Rating:
Review:
"New system is horrible!"
we purchased a new 5 ton efficiency rated government rebate quilifying hvac in april of 2010. Nothing but problems, leaks freon, our electric bill went up over 25% first month during the ac weather, electric bill went up 50% winter months. Needs to be named BADMAN instead of Goodman.

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Date created: 2011-01-18 Name: T. Barnette
Location: Moncks Corner, SC

Satisfaction Rating:
Review:
"Don't waste your money!"
We have a two-ton and four-ton Goodman unit that I wouldn't wish on my worst enemy. We built 5 years ago and have had numerous repairs performed. While some factory defects covered the cost of parts, labor was not a part of the deal. We constantly have to charge the units with freeon. Our electric bills are sky high and I hate to think that of the thousands of dollars we payed to purchase and install the units. They have been a nightmare since we've had them. Simply junk!

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