Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-07-01 Name: L. Knapp
Location: Indpls, IN

Satisfaction Rating:
Review:
"HVAC Contractor"
I've been in the HVAC industry for 39 years. I've sold Goodman equipment. I will never sell them again. If you live in the mid to upper states, look at this. If you take a look at the heat pump, out side unit, it looks like a weed eater has gone around the first 4 inches of the bottom of the coil. The lower portion will freeze and eventually cause the outside coil to leak refrigerant. I sold one to my next door neighbor 6 years age, had to replace the compressor once, and the outside coil no his heat pump. I have never seen this kind of coil damage to any other brand in the field.

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Date created: 2011-06-30 Name: Eldon Rodine
Location: Gothenburg NE 69138
Years owned: 3

Satisfaction Rating:
Review:
"Heat Pump Problems"
We had this heat pump installed in August 2007, we have had to have freon and repairs each summer. We just recently had the plugs replaced and received a bill for $500 for the labor and freon. I believe this is unfair and the company should back their product in full. I am going to request a new unit, and will not recommend this to anyone.

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Date created: 2011-06-25 Name: Ben
Location: Overland Park, KS

Satisfaction Rating:
Review:
"Reversing valve & abysmal cust. service"
Installed a brand new goodman system 8/30/10, complete with furnace, coil, heatpump, line set, thermostat, ect. No old components used. Heat pump reversing valve was not functioning properly on install. Installer tapped on valve and it started to function. Started malfunctioning again. I went to goodman website and got a number for a certified installer/repairman. He showed up and after looking it over determined it was reversing valve, but that he wasn't an authorized with goodman. He was several years ago but stopped carrying them do to reliability issues. Called Goodman directly and was informed that they are not going to cover any labor, just the part. Even though it appeared to not be working on install. In short- -Their website isn't up to date with current installers. -Their "customer service" number given out on website is crap. I had to call a wholesaler to actually get a decent number. -When I did finally get in touch with a human they told me that it wasn't their problem and by the way "since you didn't register it within 60 days of install your "warranty" is only good for 5 years". Whatever, I am going to get a 2lb hammer and destroy the piece of junk and buy something else. By the time I pay somebody to come out and jack arround with it I will have about as much cash in it as another one. I'm hacked off.

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Date created: 2011-06-24 Name: C Magner
Location: Kansas City
Years owned: 4

Satisfaction Rating:
Review:
"Goodman sucks"
I have replaced all major parts of this unit: Compressor, coil, reversing valve, capacitor. Stay away from Goodman. Their customer service also sucks. I am a construction professional.

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Date created: 2011-06-22 Name: R.F
Location: Sellersville

Satisfaction Rating:
Review:
"OWNER"
GOODMAN HEAT PUMPS ARE CRAP

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Date created: 2011-06-16 Location: Toledo, Ohio

Satisfaction Rating:
Review:
"Keeping Warm in the Winter"
I have only had my heat pump for about six months now. I like how it is very consistant and I have not had many problems with it yet. I purchased it off of ebay because at the time I was very desperate and my old heat pump had just broken and my landlord was out of town at the time for a few weeks. One thing i dislike about it is that it seems to take a while to get working before I notice a difference. I have not yet had to replace my heat pump and I hope to not have to replace it for a while. I would recommend this heat pump to anyone looking to purchase one because it has been very reliable to me thus far. If I know anyone is looking to purchase a heat pump I always recomment they check out the 2.5 Ton Goodman heat pump.

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Date created: 2011-06-16 Location: Chapel Hill, NC

Satisfaction Rating:
Review:
"It does it's job"
I have owned my heat pump for roughly 10 years (I've been in the house that long I think the pump is about 12 years old), it is still running strong and it keeps me and my wife cool in the summer and warm in the winter. It is defiantly dated I'm sure newer models would take less energy to operate, and if it gets left on for too long it will freeze up. The fan motor burnt up a couple of years ago but the cost wasn't too high to replace so we did that, had a repairman out and he had us up and running in a few days. It has been a good heat pump I definitely would recommend the brand, as a matter of fact It is about time for a new one so I plan to look into one of their more energy efficient models.

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Date created: 2011-06-15 Location: Manchester, KY

Satisfaction Rating:
Review:
"Heating Our Home"
In my home we own a Goodman Heat Pump. When my father passed away 6 years ago in September 2006 we had our heat pump installed. Since we have had it we have not had any maintenance done to it. What we like about it is that it keeps every room a constat temperature whether it's hot or cold. It doesn't run the electricity bill up as much as long as you keep the thermostat on one constant temperature. For what we paid for it we got a great deal on it. There is nothing in particular that I can say I dislike about our heat pump. The only thing I don't like about it is that living in a rural area our electricity goes off often and we wish it ran on a battery to keep the house warm or cool! I live in a brick 1500 sq. ft. 8 room home and it keeps it warm in the winter and cool in the summer so it is the idea heat pump for us. I would recommend it to anyone and I will defenitley buy the same brand again for my next purchase.

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Date created: 2011-06-10 Name: R, Petrey
Location: corbin KY

Satisfaction Rating:
Review:
"JUNK"
Have had 5 ton unit 3 years, has been repaired every spring for not cooling, 4 different repairs, and still down.

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Date created: 2011-06-08 Name: Michael Breyman
Location: Carrollton, Ohio

Satisfaction Rating:
Review:
"Heatpump"
Bought this unit in 07 for just under $3000.00 installed. Worked good for the first year. 2nd thru the 4th year has been a maintance nitemare. Unit would not heat, unit would not cool. 2 thermosatas, 1 transformer, 2 enviromental kits, a re-charge, later and all under 5 years, and it still does not work, Oh did i forget to mention the reverse valve also was replaced!!! Told my dealer that a new unit was in order, nah, will get this fixed. When ???, I would not recomend this company to anybody.

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