Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-07-22 Name: M Pow
Location: Pelee Island Ontario
Years owned: 4

Satisfaction Rating:
Review:
"A Real Lemon"
Heat pump has never worked. Have to use the emergency back up all the time. Air conditioner broken twice - both times with coolant leaks. When a/c is working, it sounds like a car crash when the unit starts up. This a been a real lemon!

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Date created: 2011-07-16 Name: Fred Brown
Location: Augusta, GA

Satisfaction Rating:
Review:
"Worst AC Ever!"
"Terrible" Worst ac ever!!!!!!!!! Don't let a dealer sell you one only to return for repairs to rip you off. Unit is not yet 4 years old and it has been a maintenance nightmare. It worked fine the first two years. The last two years has been hell. Each summer goes out and causes me around $400.00 to repair. The warranty sucks. I will never buy another Goodman unit. Very poor quality and poor quality parts.

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Date created: 2011-07-06 Name: C Magner
Location: Kansas City
Years owned: 4

Satisfaction Rating:
Review:
"Goodman sucks"
I installed a Goodman heat pump and gas furnace 4 1/2 years ago. Not one year has gone by that I have not had service on the heat pump. The parts have been covered but I have spent over $3000 for labor, freon, and supplies. I contacted customer service and they have the worst customer service dept. I finally contacted the Houston Better Business Bureau. Goodman responded with an offer of some monetary help but I am still working through the offer.

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Date created: 2011-07-03 Name: Bob Hatcher
Location: Spotsylvania, VA
Years owned: 1

Satisfaction Rating:
Review:
"Bad news ended up great news"
We had a 12 SEER Janitrol 3 1/2 ton compressor blow the thermal overload. (It would not reset). The new heat pump is drawing less current and is significantly quieter. Likewise it cools the house down faster. the air is colder. We love it.

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Date created: 2011-07-01 Name: L. Knapp
Location: Indpls, IN

Satisfaction Rating:
Review:
"HVAC Contractor"
I've been in the HVAC industry for 39 years. I've sold Goodman equipment. I will never sell them again. If you live in the mid to upper states, look at this. If you take a look at the heat pump, out side unit, it looks like a weed eater has gone around the first 4 inches of the bottom of the coil. The lower portion will freeze and eventually cause the outside coil to leak refrigerant. I sold one to my next door neighbor 6 years age, had to replace the compressor once, and the outside coil no his heat pump. I have never seen this kind of coil damage to any other brand in the field.

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Date created: 2011-06-30 Name: Eldon Rodine
Location: Gothenburg NE 69138
Years owned: 3

Satisfaction Rating:
Review:
"Heat Pump Problems"
We had this heat pump installed in August 2007, we have had to have freon and repairs each summer. We just recently had the plugs replaced and received a bill for $500 for the labor and freon. I believe this is unfair and the company should back their product in full. I am going to request a new unit, and will not recommend this to anyone.

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Date created: 2011-06-25 Name: Ben
Location: Overland Park, KS

Satisfaction Rating:
Review:
"Reversing valve & abysmal cust. service"
Installed a brand new goodman system 8/30/10, complete with furnace, coil, heatpump, line set, thermostat, ect. No old components used. Heat pump reversing valve was not functioning properly on install. Installer tapped on valve and it started to function. Started malfunctioning again. I went to goodman website and got a number for a certified installer/repairman. He showed up and after looking it over determined it was reversing valve, but that he wasn't an authorized with goodman. He was several years ago but stopped carrying them do to reliability issues. Called Goodman directly and was informed that they are not going to cover any labor, just the part. Even though it appeared to not be working on install. In short- -Their website isn't up to date with current installers. -Their "customer service" number given out on website is crap. I had to call a wholesaler to actually get a decent number. -When I did finally get in touch with a human they told me that it wasn't their problem and by the way "since you didn't register it within 60 days of install your "warranty" is only good for 5 years". Whatever, I am going to get a 2lb hammer and destroy the piece of junk and buy something else. By the time I pay somebody to come out and jack arround with it I will have about as much cash in it as another one. I'm hacked off.

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Date created: 2011-06-24 Name: C Magner
Location: Kansas City
Years owned: 4

Satisfaction Rating:
Review:
"Goodman sucks"
I have replaced all major parts of this unit: Compressor, coil, reversing valve, capacitor. Stay away from Goodman. Their customer service also sucks. I am a construction professional.

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Date created: 2011-06-22 Name: R.F
Location: Sellersville

Satisfaction Rating:
Review:
"OWNER"
GOODMAN HEAT PUMPS ARE CRAP

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Date created: 2011-06-16 Location: Toledo, Ohio

Satisfaction Rating:
Review:
"Keeping Warm in the Winter"
I have only had my heat pump for about six months now. I like how it is very consistant and I have not had many problems with it yet. I purchased it off of ebay because at the time I was very desperate and my old heat pump had just broken and my landlord was out of town at the time for a few weeks. One thing i dislike about it is that it seems to take a while to get working before I notice a difference. I have not yet had to replace my heat pump and I hope to not have to replace it for a while. I would recommend this heat pump to anyone looking to purchase one because it has been very reliable to me thus far. If I know anyone is looking to purchase a heat pump I always recomment they check out the 2.5 Ton Goodman heat pump.

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