Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-08-22 Name: L Taylor
Location: Phil Campbell, Al.
Years owned: 4

Satisfaction Rating:
Review:
"Not Happy"
I have two Heat Pumps that are 4 years old. I have had several problems. The current major problem is that the cooling coil is leaking freon on both units! My repair technician says that the coils are covered under warranty and that all that he has installed have had this problem. He has since stopped installing them. The main issue for me is that it's going to cost me $900 labor. I plan to contact the company but based on the reviews, I don't expect them to be very helpful. If they are making defective products, they should pay the labor!

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Date created: 2011-08-22 Name: Dennis Anderson
Location: Woodlawn Tennessee

Satisfaction Rating:
Review:
"Lasted 2 years"
System worked great for 2 years. Then the condenser coil had many pin holes in it. "Warranty" covered the part but it cost over $300.00 in labor. My old Trane unit lasted well over 10 years with only manual service. I may have made a bad mistake in switching brands.

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Date created: 2011-08-21 Name: Hv1245

Satisfaction Rating:
Review:
"Please don't buy Goodman"
Goodman is shit just like Nordyne and Amana. Do not buy Goodman unless you want a unit that is made to fall, buy a carrier or Trane or Rheem ruud if you want quietly. The facts is Goodman is crap, please don't buy.

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Date created: 2011-08-19 Name: logan mitchell
Location: phoenix, AZ

Satisfaction Rating:
Review:
"I have had a Goodman supposedly 5 ton unit"
I have had a Goodman supposedly 5 ton unit since April. They have been into my house 4 times and it still is not cooling properly. I bought a 10 year service agreement but AirNow won't even come to my house or answer my calls. I have filed a complaint with the Arizona Attorney Generals Office and I am getting ready to find an attorney and file suit against AirNow. This unit is a 14 seer 5 ton unit. It replaced a 12 seer 5 ton Tempstar that was damaged in a hail storm. It was 12 years old and I had to have one service call in the 12 years when a blower motor burned out. I never had a problem with it. I don't know how much problems with this unit is Goodman or AirNow but I intend to find out one way or the other.

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Date created: 2011-08-17 Name: Mark Saldanha
Location: Sterling, Va
Years owned: 2

Satisfaction Rating:
Review:
"New Heat pump and furnace"
This heat pump unit keeps breaking down and the parts are covered under warranty but the frequent labor costs and freon charges are soon adding up to the cost of a new unit.

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Date created: 2011-08-12 Name: Mike Kaiser
Location: North Charleston ,Sc
Years owned: 1

Satisfaction Rating:
Review:
"CLASS ACTION LAWSUIT WILL SOLVE PROBLEMS"
Bought brand new on May 2011 it's now August 2011 and been fixed 5 times could of cost me a fortune . Customer service is horrible . I have a licensed hvac install it and he's a dear friend who does quality work every time something fails he knows exactly what went wrong with unit. If I didn't have a friend in the business this unit could of easily cost me a small fortune. Stay away from Goodman at all costs. Parts are junk and fail all the time.

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Date created: 2011-08-09 Name: jane
Location: Louisiana
Years owned: 17

Satisfaction Rating:
Review:
"Have never had a problem with this unit..."
Have never had a problem with this unit Goodman heat-pump. I have seen a lot of bad reviews on trane, carrier, york, you name it. I just wonder if every brand makes a bunch of lemons sometime. Oh, by the way, I am guilty of never having it serviced. I'm scared now that if I do, it's gonna break!!!

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Date created: 2011-08-08 Name: Josh
Location: Arizona
Years owned: 12

Satisfaction Rating:
Review:
"Try a different Contractor"
People need to understand something. You can blame the maker but if the contracting company installing the equipment is trying to rip you off or is terribly ignorant than you will have yearly repairs with any system. This is how companies rip you off. They are getting paid each time. Who deals with your warranty? Them too. Don't blame the brand for a terrible contractor. If you have not done your homework or tried another company then blame yourself for ignorance. ac contractors are a dime a dozen but there are very few that are reputable decent companies. I have had a Goodman for 12 years. There warranty is better than any other. Trane can't even compare with there warranty so if your so called contractor tells you different then find another contractor.

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Date created: 2011-08-08 Name: N. Wise
Location: Tampa Bay area, Florida
Years owned: 1

Satisfaction Rating:
Review:
"Electric bill doubled when unit was installed"
On April 13, 2011 we had 3.5 ton 13 seer Goodman installed...replacing our 14 year old Goodman 3 ton unit which we were very satisfied with. The new unit cools very well. Problem is our electric bill doubled. Compared with same dates last year usage went from 1429 kwh a year ago to 2880 kwh. Bill 7/20/2010 $ 200.88 to $ 403.98 7/19/2011. No other changes other than the new a/c package. Electric Company says weather temperatures are equal and electric rates are even lower this year. Air conditioner installer checked it..briefly..said nothing wrong. What can I do? I can't afford $400 electric bills.

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Date created: 2011-07-25 Name: Danny Slattery
Location: Frankfort,ky
Years owned: 2

Satisfaction Rating:
Review:
"The worst unit I've ever had"
I've only had the unit in the house for about 2 years. Spent over two thousand dollars getting it worked on. And it still doesn't work. That's using three different contractors.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.