Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-08-12 Name: Mike Kaiser
Location: North Charleston ,Sc
Years owned: 1

Satisfaction Rating:
Review:
"CLASS ACTION LAWSUIT WILL SOLVE PROBLEMS"
Bought brand new on May 2011 it's now August 2011 and been fixed 5 times could of cost me a fortune . Customer service is horrible . I have a licensed hvac install it and he's a dear friend who does quality work every time something fails he knows exactly what went wrong with unit. If I didn't have a friend in the business this unit could of easily cost me a small fortune. Stay away from Goodman at all costs. Parts are junk and fail all the time.

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Date created: 2011-08-09 Name: jane
Location: Louisiana
Years owned: 17

Satisfaction Rating:
Review:
"Have never had a problem with this unit..."
Have never had a problem with this unit Goodman heat-pump. I have seen a lot of bad reviews on trane, carrier, york, you name it. I just wonder if every brand makes a bunch of lemons sometime. Oh, by the way, I am guilty of never having it serviced. I'm scared now that if I do, it's gonna break!!!

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Date created: 2011-08-08 Name: Josh
Location: Arizona
Years owned: 12

Satisfaction Rating:
Review:
"Try a different Contractor"
People need to understand something. You can blame the maker but if the contracting company installing the equipment is trying to rip you off or is terribly ignorant than you will have yearly repairs with any system. This is how companies rip you off. They are getting paid each time. Who deals with your warranty? Them too. Don't blame the brand for a terrible contractor. If you have not done your homework or tried another company then blame yourself for ignorance. ac contractors are a dime a dozen but there are very few that are reputable decent companies. I have had a Goodman for 12 years. There warranty is better than any other. Trane can't even compare with there warranty so if your so called contractor tells you different then find another contractor.

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Date created: 2011-08-08 Name: N. Wise
Location: Tampa Bay area, Florida
Years owned: 1

Satisfaction Rating:
Review:
"Electric bill doubled when unit was installed"
On April 13, 2011 we had 3.5 ton 13 seer Goodman installed...replacing our 14 year old Goodman 3 ton unit which we were very satisfied with. The new unit cools very well. Problem is our electric bill doubled. Compared with same dates last year usage went from 1429 kwh a year ago to 2880 kwh. Bill 7/20/2010 $ 200.88 to $ 403.98 7/19/2011. No other changes other than the new a/c package. Electric Company says weather temperatures are equal and electric rates are even lower this year. Air conditioner installer checked it..briefly..said nothing wrong. What can I do? I can't afford $400 electric bills.

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Date created: 2011-07-25 Name: Danny Slattery
Location: Frankfort,ky
Years owned: 2

Satisfaction Rating:
Review:
"The worst unit I've ever had"
I've only had the unit in the house for about 2 years. Spent over two thousand dollars getting it worked on. And it still doesn't work. That's using three different contractors.

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Date created: 2011-07-22 Name: tj
Location: Kankakee, IL
Years owned: 2

Satisfaction Rating:
Review:
"Not too sure about Goodman"
2Nd year with this heat pump, paid a pretty penny for the most efficient unit. Winter warming seems to work fine, summer cooling does not cut it. Thermostat is set on 66 degrees just to keep the air below 80 in late afternoon. Never felt "cold" -- comfortable, not cold. I like cold! Made calls to installer re: problem, suggested we clean out cottonwood crap from unit possibly clogged, and numerous other owner fixes. Now 2nd season into it I've called repair hoping to get freon. Ha! not the problem $100.00 service call later. Installer has been out, now its some valve problem go figure. All this time I've been giving Com-Ed a lot of money every month for a problem with the unit. The bummer is I knew something was wrong or Goodman sucked. Now looking back how high is my electric bill in winter and has it ever been working right? Contacting Goodman is no fun, not helpful at all and I do agree they do not stand behind their product regarding major repairs such as this. I feel like I have a lemon with a band-aid on it. So much for energy efficient and saving some $ with a good unit. Really not very happy I would definitely try another brand if this unit ever needs replacement. I would not buy Goodman again.

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Date created: 2011-07-22 Name: M Pow
Location: Pelee Island Ontario
Years owned: 4

Satisfaction Rating:
Review:
"A Real Lemon"
Heat pump has never worked. Have to use the emergency back up all the time. Air conditioner broken twice - both times with coolant leaks. When a/c is working, it sounds like a car crash when the unit starts up. This a been a real lemon!

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Date created: 2011-07-16 Name: Fred Brown
Location: Augusta, GA

Satisfaction Rating:
Review:
"Worst AC Ever!"
"Terrible" Worst ac ever!!!!!!!!! Don't let a dealer sell you one only to return for repairs to rip you off. Unit is not yet 4 years old and it has been a maintenance nightmare. It worked fine the first two years. The last two years has been hell. Each summer goes out and causes me around $400.00 to repair. The warranty sucks. I will never buy another Goodman unit. Very poor quality and poor quality parts.

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Date created: 2011-07-06 Name: C Magner
Location: Kansas City
Years owned: 4

Satisfaction Rating:
Review:
"Goodman sucks"
I installed a Goodman heat pump and gas furnace 4 1/2 years ago. Not one year has gone by that I have not had service on the heat pump. The parts have been covered but I have spent over $3000 for labor, freon, and supplies. I contacted customer service and they have the worst customer service dept. I finally contacted the Houston Better Business Bureau. Goodman responded with an offer of some monetary help but I am still working through the offer.

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Date created: 2011-07-03 Name: Bob Hatcher
Location: Spotsylvania, VA
Years owned: 1

Satisfaction Rating:
Review:
"Bad news ended up great news"
We had a 12 SEER Janitrol 3 1/2 ton compressor blow the thermal overload. (It would not reset). The new heat pump is drawing less current and is significantly quieter. Likewise it cools the house down faster. the air is colder. We love it.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.