Consumer Reviews of GOODMAN heat pumps

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Date created: 2011-05-25 Name: Scott Cooke
Years owned: 4

Satisfaction Rating:
Review:
"Terrible"
Unit is not yet 4 years old and it has been a maintencne nightmare. Terrible from the start. I will never buy another goodman unit. Very poor quality and poor quality parts.

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Date created: 2011-05-18 Name: Karen Melton
Location: Myrtle Beach, SC
Years owned: 6

Satisfaction Rating:
Review:
"Piece of junk"
This was installed in my home when we bought it 6 years ago. Nothing but trouble, always something going wrong. Had to have it serviced every year since we moved in. Electric bills go sky high in the winter because it never heats our home, even set on 75. Now the inside coil is bad, $700 to replace because warranty went out in 5 years- not 10(always read the fine print in the warranty). Each time serviced has been over $200. Looking for new unit now and will NOT buy a Goodman.

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Date created: 2011-05-16 Name: Gary
Location: Skaneateles, N.Y.
Years owned: 1

Satisfaction Rating:
Review:
"STAY AWAY"
Owned a Goodman heat pump less than a year. Did a good job of cooling but not heating. The fan on the outside unit iced up in the winter during very cold periods when the unit was not running. Then when the amibient outside temperture rose to above 30 dgrees, where the outside unit could efficiently run, the the unit to vibrate violently because of the ice build up on the blades. Called Goodman and they had no solution to the problem, other than only running the unit when the outside temperture is above 40 degree. What's the sense in having a heat pump if it can't be operated in the 30's? Later found out that heating contractors refer to Goodman units as being "price based," which is a nice way of saying they are CHEAP! Made the company come and rip it out. If you live in a climate subject to snow, I would recommend staying away from these units.

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Date created: 2011-05-10 Name: Tom Burton
Location: Noblesville, IN
Years owned: 3

Satisfaction Rating:
Review:
"Worthless Junk"
I have striffed to be nice and think of a good word to say, "junk" plus the warranty is not worth the paper it is written on. Have several yearly maintenance calls and now they say the compressor is shorted. Ten year waranty is we will replace it but you need a entire new system for the compressor failed and contaminated the system.

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Date created: 2011-05-03 Name: Dwaine Harris
Location: Summervile,SC
Years owned: 2

Satisfaction Rating:
Review:
"1530 nightmare peace of junk don't buy"
(1)nothing(2)LOULD AS HELL 30SERVICE CALL'S A YEAR(3) NO!!

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Date created: 2011-04-26 Name: Bob Pisula
Location: berea,ky.
Years owned: 1

Satisfaction Rating:
Review:
"furnace and heat pump"
I bought my new home on 12/3/10, and in March of 2011 I came home one evening and found my home at 80 degrees when the the temp. was set at 70. The furnace would not shut off, and I called the builder who came and shut the power off. If it would have kept running it could have possibly burned my house down. No one knows what happened, or if it would ever have shut off. This is a fire hazard if there ever was one. I'm afraid to leave my house on vacation because I don't know what will happen.

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Date created: 2011-04-15 Name: fhoweshell
Location: Fort Valley, GA
Years owned: 11

Satisfaction Rating:
Review:
"repeated evaporator coil failures"
Had two units is 11 years. Replaced evaporator 3 times in first one. On fourth failure bought a new unit, Dealer was confident the new Goodman was better than my old one, so I let him put in a new one. Replaced evaporator after 2 years now 2 years later it's leaking again.

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Date created: 2011-03-26 Name: J. O'Neal
Location: Durham, NC
Years owned: 3

Satisfaction Rating:
Review:
"worthless"
The 1st year it worked great after that it went to hell in a handbasket!!! Constantly calling for someone to come and check and work on it for a variety of problems, loosing freon, compres. burnt up. Replaced it and the coil. My electric bill for a well insulated less that 1500 sq. house over 450 a month in winter!!!! Costing me at everyturn!!!!. Goodman will replace parts for 10 years, but does not cover paying the service fee from the repairman!!!! Never again!!!! Do not purchase Goodman!!!! When you call them they will refuse to speak to you!!!! I say we all get together and fils a lawsuit!!!!!!

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Date created: 2011-03-22 Name: M. ONeill
Location: North Carolina

Satisfaction Rating:
Review:
"Terrible Goodman UNits"
We purchased a new house with 3 new Goodman heat pumps already installed. One unit is upstairs, one on the main floor and one is in the basement. Over the past 6 years all three units have failed. All three evaporator coils went out and were very expensive to fix. .Every year at least one unit fails. Now, another problem. The main level air is out and the service tech said that it was the condenser coil. The coil is under warranty, but it will still cost 730.00 to fix. Apparently Goodman will supply the part, but will not pay to ship it to us or pay to ship the defective one back. The rest of the cost is labor and freon. I am so upset yet again. Do we pay to fix or totally replace with another brand? We certainly will never purchase a Goodman. Our home was a spec. house and the Goodman units were already installed.

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Date created: 2011-03-21 Name: CHRISTY O.
Location: GASTONIA, NC

Satisfaction Rating:
Review:
"WORST MISTAKE! DON'T EVER BUY A GOODMAN UNIT"
WE HAD OUR 1ST GOODMAN UNIT INSTALLED FEB 2008, AFTER 12 REPAIR VISITS, THE INSTALLER FINALLY REPLACED IT WITH A "NEW" UNIT. THIS UNIT IS THE LOUDEST HEAT PUMP I HAVE EVER HEARD. OUR NEIGHBORS HAVE COMPLAINED ABOUT THE NOISE. THE REPLACEMENT UNIT HAS BEEN WORKED ON 16 TIMES SINCE NOV 2008 AND IS CURRENLTY BROKEN AGAIN. WE ARE USING AN ALTERNATE HEATING SOURCE TO TRY TO KEEP OUR FAMILY WARM. THE UNIT RUNS NON-STOP AND WILL NOT SHUT OFF. HAS LEAKED FREON SINCE DAY ONE. GOODMAN DOES NOT CARE, I HAVE CALLED THEM SEVERAL TIMES AND GET THE SAME STORY AS THE OTHER'S LISTED HERE, JUST CALL A REPAIR PERSON OR THE INSTALLER. WE HAVE TO TAKE DAYS AND DAYS OFF FROM WORK, NOT TO MENTION JUST THE PURE FRUSTRATION WITH ALL OF THE ISSUES. IT IS AWFUL!

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