Consumer Reviews of GOODMAN heat pumps

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Date created: 2013-05-14 Name: bruce paulson
Location: spokane washington

Satisfaction Rating:
Review:
"Home Owner"
Got a Goodman 5 years ago. Had to fix it every year a hunk of you know what seems like that how they make their money by selling you know what.

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Date created: 2013-05-01 Name: happy goodman customer
Location: glendale

Satisfaction Rating:
Review:
"Labor Warranty"
Its funny that all these reviews not 1 of them have labor warranty . I have a GPH1448h41, this is a 14 seer 4 ton heat-pump. I have 10 years all parts and 10 years labor so for 10 years I have nothing to worry about. It sounds like some people need to step up their game and not expect the manufacturer to do this for you.

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Date created: 2013-04-12 Name: dennis

Satisfaction Rating:
Review:
"my goodman is great"
I am HVAC tech/installer ... I have a 3 ton Goodman heat pump with a hydraulic coil installed two years ago and has never skipped a beat. People have to realize its 410a not r22 anymore and many more precautions have to be taken during installation. all my units installed air leak tested at 400psi for 24 hours and are brought to a vacuum under 400 microns. No complaints if it’s done right.

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Date created: 2013-04-04 Name: Frank mRega
Location: Virginia Beach VA

Satisfaction Rating:
Review:
"Which heat pumps are good?"
I had a goodman 16 seer installed in August 2012 the compressor seized 7 months later now being repaired. I looked at all the reviews of all the different companies and no one likes any of them. What's up with that? Toshiba has a good rating "1 rating" so I don't know what to think, can they all be bad?

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Date created: 2013-04-02 Name: G SANCHEZ
Location: SAN ANTONIO TX

Satisfaction Rating:
Review:
"Bad Reviews"
It is human nature to let everyone know when something has gone wrong, but when something good is done, you hardly ever hear about it. as an electrical & hvac contractor I come across improper installtion 90% of the time. The fact that you are blaming goodman to be a bad product is wrong. The same compressor, fan motor, and circuit boards on a goodman are the same in a trane, carrier, rheem, and etc. And yes there will be some defected ones as all mass produce products have. I have installed a large amount of goodman and amana with very little defects. I am more then sure if the unit fails prematurely, 90% of the time was caused by improper installation. Every aspect has to match for the unit to fully function correctly which include tonage size, return air size, supply duct size, copper line installtion, and the most over looked item is the electrical size of your service.

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Date created: 2013-03-30 Name: C.Burrill
Location: concord va

Satisfaction Rating:
Review:
"Goodman heat punps"
I have been installing hvac units for 10+ years. Goodman units are good, most of these problems sound like they are from poor installations. Ive had a Goodman in my house for 11 years and have not had any of these problems.

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Date created: 2013-03-28 Name: K Phillips
Location: philadelphia TN

Satisfaction Rating:
Review:
"Do not buy goodman"
5 ton unit is five years old. Extremely noisy right from the crate. Several freon leaks over the five years. Dead cold of winter compressor is out. Repair is replacing with a new unit in the morning.

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Date created: 2013-03-27 Name: B Hill

Satisfaction Rating:
Review:
"Goodman is the WORST!"
Horrible customer service reps, leaks freeon evey couple of months, total junk!!!! Don't buy GOODMAN.....Go with Trane!

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Date created: 2013-03-16 Name: G. Flatt
Location: Cookeville, TN

Satisfaction Rating:
Review:
"Guess what tore up again."
Have unit that is two years old and has been worked on four or five times due to Freeon leaking. The first time was due to improper installation. The next time the technician blamed it on bad copper line. I gave him the benefit of the doubt. This past summer with 100 degree weather the relay switch went out. Problem fixed again. Now the coil is leaking Freeon and has to be replaced. The heating and cooling owner says the part is under warranty but here is the best part. No one in Tennessee has the part. They found one out of state and guess who gets to pay the shipping on it. Me. The owner told me l could wait six to eight weeks for Goodman to make the coil. This product is a total joke. I would never recommend this product.

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Date created: 2013-03-14 Name: Ty Kade
Location: Norfolk, VA

Satisfaction Rating:
Review:
"Brands don't matter. It's all about the person installing it!"
I hate reading these bad reviews. I'm an hvac/r technician who's been working for a very top rated company for over 25 years. People just don't understand. Goodman is not a piece of junk. You all are complaining because you have had a bad install. 95% of the time when something fails, it is because of a shoddy installation by a guy who does not take pride in his work and/or is not certified and does not know what they are doing. Goodman sales to anyone, either qualified or not. That's why Goodman has a bad reputation. So many hacks put in their equipment, and this is what causes the problems, making the customers blame it on the brand. I sell Trane as my primary brand and Goodman for people who don't want Trane or can't afford Trane. We have never had a problem with both brands and I've toured the Goodman plant in Houston, tx and I was extremely impressed. They take their product quality very seriously and they have the best warranties. Goodman is great equipment. Make sure you find a quality installer any time you need a new unit. People you need to learn the facts.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.