Consumer Reviews of GOODMAN Heat Pumps
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Number of Reviews: 65
Average Rating: 3 out of 5
The opinions expressed in these reviews are the opinions of consumers that visited FurnaceCompare.com.
They do not necessarily represent the opinions of FurnaceCompare.com.
Review your GOODMAN Heat Pump
Date created: 2008-11-24
Name: Cheryl Streeval
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We have had nothing but problems with our Goodman heating and cooling
equipment. We have had five service calls in a little over a year, now
our blower is so loud it keeps us up at night. The goverment should
take Goodman products off the market.
Date created: 2008-11-22
Name: J.GAINER
Location: pineville,wv
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Very noisey, air is cool when heat is on
Date created: 2008-11-19
Name: T. Dietz
Location: Owenton, KY
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Have 4 ton 16 seer heat pump, electric backup. Blower noisy inside
house; never seems to shut off and blows cold; Was highly recommended by
our local utility company for efficiency and the company we hired. Our
utility bills were outrageous last winter. Over $700 a month last
winter. No wonder the utility company recommends it! In first place,
heat pumps don't belong in the north; maybe down south. Wish I had done
my research more thoroughly!
Date created: 2008-11-15
Name: Keith
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
First of all, and am a 11+ year HVAC service tech, Nate certified all
that good stuff. I have worked on and installed just about every brand
equipment listed on this site. It's true there are a lot of junk out
there, all brands have built models that were junk, but it does not make
everything they build now, or have built in the past junk. I do not care
how good the equipment is, if the installation is poor the performance
and reliability will be poor. I have found that 3/4 of the time poor
performance and early failure is from the system not being sized
correctly, or poor installation. I have a gsh1330 heat pump and 3-speed
matching air handler, the only thing I recommend is using a txv metering
device, the fixed metering device has poor performance. There is nothing
wrong with the "Newer" Goodman equipment, they use Copeland compressors,
decent reversing valves, and I have yet to have a leaking coil.
Date created: 2008-11-10
Name: R Sweeney
Location: Hernando, MS
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Just replaced my A/C - propane system with a Goodman heat pump. I
finished the installation about 2 months ago and can not be happier.
Cools great and I've used it for heating for the past 3 weeks and it
keeps the house at 70 degrees without using the heat strips. The coldest
day I've had so far has been 35 degrees.
Date created: 2008-10-29
Name: J. Lippert
Location: Clarksville, TN
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I bought a brand new Goodman 2.5 ton heat pump in September 2007. The
main draw was the price and 10 year warranty. Nobody else can match
that. Of course now, I have a refrigerant leak that is not covered under
warranty and the contractor wants to charge me $500 to fix. Thanks for
nothing Goodman, you piece of crap.
Date created: 2008-10-20
Name: Kent McPeters
Location: Florence, SC
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I had my Goodman heat pump check, the circuit breaker had been tripped. I
was told the compressor is bad and the cost will be $1479.00 to replace
the compressor. What is the warranty on Goodman compressors and is $1479
too much or should I replace the entire unit?
Date created: 2008-10-14
Name: Robert
Location: Va.
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
One of my childhood friends is an A/C guy for a big company in Va. I
told im I was looking at a Goodman. He told me he would not install
it. He had done acouple of them and they where trouble from the start.
This guy knows what he's doing! He work's on A/C units bigger than
tracktor trailers!
Date created: 2008-10-08
Name: Bryan Graham
Location: Curwensville, PA
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Goodman heat pump. a 4 ton 16 seer. It's as quiet as a church mouse. If
your system is loud then there must be an installation problem. Had a
local Trane dealer put it in and compared it very favorably to Trane.
Best warranty in the business, 10 years parts and lifetime compressor.
Nobody else in the heat pump business offers this. My company has sold
many Goodman heat pumps and has only 1 problem to speak of which was
fixed the next day. We do also offer other heat pump brands but push
Goodman because we have found them very reliable. I wouldn't risk my
reputation on selling people junk. Reputation = Sales
Date created: 2008-10-07
Name: D Joyce
Location: Mentor, Ohio
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I bought a 2t heat pump, air handler, heat coil. I installed myself to
save money. If extensively read and understood the install directions
and wiring schemes. All is well. I read all the reviews and my first
thought was the installers are crappy and don't understand. Seems like
the correct T-stats and settings weren't used etc. Try a White-Rogers
if85-277, has all the correct terminals. Motor fan speed in Air Handler
can be controlled by dip switches. In the process of installing same in
my other home.
Date created: 2008-09-23
Name: More Than Unhappy
Location: Allen, TX
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I would absolutely never buy a Goodman again. I have been in my newly
built townhouse 1 yr, 4 months and have had 9 warranty service calls, for
multiple problems, including one recurring issue that no one can seem to
resolve or take ownership of. I am currently waiting on the technician
for a 10th call. This is the worst piece of crap ever!
Date created: 2008-09-15
Name: Nancy Laws
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I've had this thing a little over 2 years now and guess what? It needs a
compressor. Oh yeah it's covered under warranty. Labor and refilling the
freon is going to be about $500 dollars.
I had a Morvair unit that lasted 25 years. I paid the same ($3500) for that unit 25 years ago as I paid for this one. A lot of money back then, of course still not cheap. But at least I got my money's worth out of the Morvair.
The Goodman is a piece of crap!!!!!!
Date created: 2008-09-12
Name: D. Kuehn
Location: Joplin, MO
Years owned: 12
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Our 3-ton, 10 seer package unit came with the house we bought 11 years
ago. Every winter, we wonder if it'll make it one more time. And it
always has...until now. The fan for the outside coils is having motor
problems. But at this point, I am going to replace it. And I am going to
replace it with a Goodman!
Date created: 2008-09-12
Name: Roland Woodworth
Location: Clarksville,TN
Years owned: 4
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have had issues with my unit since it was installed. The company who
put it in has replaced numerous parts repeatedly. I have been trying to
get this unit replaced and keep getting a run around and now it's like
oh were not responsible for your problems. I was told a rep would come
and look at my unit and this never happened. I would not recommend a
Goodman unit to anyone at this time.
Date created: 2008-09-10
Name: M K Armstrong
Location: A.A.Co., MD
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Just had one installed this week. Asked if they are always this noisy.
Told that was as quiet as it gets. I'm waiting for the neighbors to
complain. Will call contractor back to see if this is the case or if
something can be done to shut it up. This is a two zone set up with an
existing Trane unit which you never hear. The only way you know it's
running is when you feel the air coming from the vents I told him to buy
a York, or another Trane. Did he listen. no!
Date created: 2008-09-07
Name: L Cox
Location: Wilmington, NC
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
1 year and 1 month old. 5 service calls now. 1st two were installer
problems. ie: electronic set-up. Next circuit breaker went bad (how
often does that happen?) Next, compressor failure during week of ~100
degree days. Took 8 days to get a replacement. Now compressor failed
again. Service response has been excellent, just a piss-poor product.
Date created: 2008-09-02
Name: Don Holder
Location: Houston Area
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
(Owned 5 days) 4 ton Heat Pump come from distributor with a hole in the
condenser coil(in line with a screw hole, used to long a
screw, assembling) this hold was not discovered until the unit was
installed and started leaking coolant. Distributor (ACWholesalers of
FL) only concerned with shipping problems/damage.... no help. Called
Goodman, they said deal with distributor + said no warranty on internet
sales -- great price, bad workmanship/warranty most likely will never
buy another Goodman
Date created: 2008-08-15
Name: G.W. Whaley
Location: Virginia
Years owned: 18
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Folks, I've been installing Goodman equipment for over 20 years and have
had good results. Their warranty is great for new homeowners just
starting out. My advice to anyone buying a new unit these times is buy as
high efficiency a unit as you can afford that contains the new r410a
refrigerant and check out your installers previous work. Not everyone
with a set of manifold gauges is a trust worthy HVAC
tech. The majority of my repair calls consist of fixing up behind
someone who just wanted to get the money and run...so buyer beware...
Date created: 2008-08-09
Name: Unhappy Goodman Customer
Location: Tampa, FL
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
My condensing unit is so noisy that my neighbors complained to the
police. I now have two cinder blocks on top to stop the vibration. The
contractor talked me into this product saying it was great. What a
mistake I made buying it. Now I am stuck with a $5000 pile of junk!
Date created: 2008-08-05
Name: P Swackhammer
Location: Ohio
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
This unit lasted 10 years without any trouble, then all of a sudden the
compressor went out. We are going to get another heat pump instead of
putting more money in this one.
Date created: 2008-08-03
Name: D Gazaway
Location: Wilson, Oklahoma
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We have had a lot of trouble with it sents we got it . I think the
compresser is out again I wish some new how to fix it right, we cant
afford to keepfixing it
Date created: 2008-07-28
Name: Don James
Location: Pittsboro, NC
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We had a Train unit before and it couldn't heat or cool the far rooms of
the house. Cold in the winter and hot in the summer. The Goodman works
very well. So far so good. The Train had a 10 year warranty and the
compressor went out at 9 years. They wanted $1500-2000 to put a new
compressor in with no warranty. The Goodman was $2500 installed with a
15 year warranty. I'll get back to you in a few years.
Date created: 2008-07-20
Name: Russ
Location: Fayetteville, NC
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Bought an existing 12 year old home with 3 zones, all Goodman heat
pumps, all running like a top. As a mechanical engineer, I've done the
research like some, but I've also been involved with investigating
failures. As some have said on this post, most of the failures I have
seen over the last 20-years that weren't "bad out of the box" (and
anybody can get one of those), were the cause of the installer. I can't
count the number of failures I see caused by undersized ductwork or
incorrectly installed refrigerant line sets trapping oil, or incorrect
refrigerant charges causing unit failures. There are manufacturers
installation instructions for a reason. So when these do finally fail, I
will replace them with Goodman, with a quality mechanic for a proper
installation.
Date created: 2008-07-19
Name: Janice Fulton
Location: Vandalia, Ohio
Years owned: 8
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have had nothing but problems with the Goodman mini-split ductless
units that I had installed. Both units have needed repairs almost
yearly, some repairs have been very costly. I would not recommend
Goodman units. I had to spend $573.00 today on one unit and it is still
not working correctly
Date created: 2008-07-17
Name: C Strahan
Location: Wetumpka, Al
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Purchased home in 2006. Goodman Heat Pump 6 yrs old. I don't know if
previous owner had any repairs but we have already had 1 due to leak in
tubing. Now we are in the process of replacing the coil in the air
handler. Goodman Mgr Co. said part out of warranty and would not
replace. Even if part in warranty the installation charge would be
$550.00 to replace coils.
Date created: 2008-07-11
Name: G. Maynard
Location: Raleigh, NC
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Very loud and runs all the time. Have had two service calls so far when
freon leaked out twice. Now the fan sounds like an old model t Ford.
Came new with the house. Should I just jerk them both out and go with
another brand or suffer with these on again and off again units?
Date created: 2008-06-29
Name: P Etheridge
Location: Milton, Fl
Years owned: 11
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have owned my Goodman unit for a little over 11 years, and I am
completely satisfied with the way it heats and cools. In that period of
time, I have had a total of (4) service calls. One was to have a fan
motor replaced, that was covered under the warranty, which, by the way,
was a 10 year warranty, that covered all functional parts. The second
was for a bad relay, which I believe cost me a total of $65.00. I
normally do most of the maintenance work, such as cleaning coils.
keeping drain lines clear, etc. One time I had the company that
installed the unit to perform this work, and paid $85.00 for that. The
unit has never had to be recharged with freon. I don't know why so many
have had so many problems on this forum. The only reason I could think
of, is perhaps the contractors may be cutting corners somewhere?
Date created: 2008-06-23
Name: Ray Worsham
Location: Central Texas
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
The unit I have did not last a year. I will not run more than a few days
without failing. The coils are rotting and this thing is only five years
old. If you love paying the HVAC contractor and the electric utility
this is the brand for you. It is no wonder they do not put a badge on
the units.
Date created: 2008-06-21
Name: Kathy L
Location: Efland, NC
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
This unit is the cheapest of the cheap, builder-quality (means it's
crappy) heat pump. Bought our house when it was 3-4yrs old and has had
to have repairs each of the last 3 years, we've only lived here for 5
total. Blower broke, it's broken again right now, heating coils rusted.
The unit is in crawl space under house. Don't ever let someone put in a
"Builders-quality" product for something this important.
Date created: 2008-06-11
Name: L. McCombs
Location: Odenville, AL
Years owned: 4
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have owned my heat pump for almost 4 years. Until recently, I was
happy with it. Was surprised to have to sink $600 in it in such a short
period of time. Coil in air handler, contactor and capillary tube had to
be replaced.
Date created: 2008-06-10
Name: G. Reid
Location: Manakin Sabot, VA
Years owned: 8
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Outside coil failed in year 8. Will not purchase another Goodman ....
Date created: 2008-06-10
Name: K.H.
Location: Phx Az
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
You people complain about the equipment when the fact is your problems
are most likely due to poor installation and service. Spend the money to
have a licensed qualified company do the install instead of taking the
lowest price and whining about it later. I see this all the time as the
unlicensed moonlighters will put systems in cheap and since Goodman is
lower priced equipment they tend to use this brand more. Truth is, the
best and highest priced system installed by one of these types is crap.
You get what you deserve by using these low priced moonlighters!!!
Date created: 2008-06-06
Name: Ryan
Location: Montgomery, AL
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I just built a new home last year. A Goodman heat pump was installed. I
have had no problems. My electric bill averages $90.00 during the summer
and less than that during the winter.
Date created: 2008-06-05
Name: Ernie
Location: Florence SC
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Bought new 4 ton heat pump, very noisy...finally the installer found it.
The water deflector pan was vibrating against the electric strip
housing. Once he cut a corner off the deflector pan, the noise went
away. Other than that, the unit has been working great.
Date created: 2008-06-04
Name: Larry Vee
Location: Montreal, Canada
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
This is my third year with the Goodman Heatpump, 2 1/2 ton 13 seer, and
I love it. The heat bills in the winter are great. My neighbor only
uses oil to heat and it costs him over $2300.00 in oil to heat his
house. With my Goodman heat pump, I have oil bills of only $300.00 per
year. I have dual energy so in the summer it costs me just pennies to
cool my home. No problems in my third year with Goodman. My family and I
are very satisfied with the heat pump.
Date created: 2008-06-04
Name: Hendrix Heating
Years owned: 10
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Reply to customer who owns 2 heating systems, your problems are most
likely do to poor installation, aux. heat backs up the heat pumps if
needed and the temperature in the home drops 2 degrees below the stat
setting, it also works any time the unit in defrost mode, if the units
are under sized you may have this problem, poor air circulation will
cause your units to run a lot, lack of insulation will cause the same
thing, I know customers that have 2 systems and the electric bill
approx. 250.00-300.00 in 2400 sq. ft. home
Date created: 2008-05-29
Name: G.P.
Location: Alabama
Years owned: 9
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
My 3t split unit lasted nine years. I had to call service technicians
for the summers of 2006 and 2007. They replaced a relay and capacitor
respectively. The service calls were inexpensive, but now the compressor
had died (summer of 2008) and I received an estimate of $1000 for parts
and labor. The technician said the average life span for the Goodman’s in
my area (North Alabama) is 10~12 years. I wished I had received that
many trouble-free years out of my unit.
Date created: 2008-05-28
Name: Raymond E. Hagley
Location: Jerome, Idaho
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I just had a 3 ton 16 seer heat pump, a coil, variable speed fan, and
electronic air cleaner installed on the 22nd of May. The installer
brazed all of the joints, it was his claim the quick connects break
down after a few years. That is probably the reason my Trane dealer
was back every two years with a refill. This heat pump is very quite
and makes a lot less noise than my old Trane. My advice would be to
get a professional installer and you won't have any problems--the
whole system is quite-I am eagerly awaiting my first electric bill.
Date created: 2008-05-24
Name: B. Crawford
Location: Senoia, Ga
Years owned: 8
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I had 2 Goodman units installed in 2000, replaced the downstairs unit 3
years ago because of coil leaks. Replacing upstairs unit this year,
again leaks. Went with a Trane 3 years ago and no problems yet. Probably
will replace upstairs unit with a Trane Also.
Date created: 2008-05-16
Name: JP Reeves
Location: Tazewell, VA
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I bought a Goodman 16 seer heat pump, and the unit was shipped with a bad
compressor. And Goodman now states that there is no warranty on unit
bought over the internet. Looks like I'm out $700.00(new compressor)plus
$400 for the install!
Think Twice Before You Buy a Goodman.
Date created: 2008-05-13
Name: Richard Hynes
Location: Sarasota FL
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
First year, bad fan motor. Covered under warranty but labor was $200.
Then a stuck reversing valve. Part under warranty. Waited three weeks for parts, Goodman is bad at stocking parts locally. $450 to replace. Second year, lost compressor. $600 labor.
Had system removed and a new Bryant installed. Two years now, no problems and electric bill about $80 to $100 less.
Goodman is the choice of cheap builders, unlicensed contractors, moonlighters and just plain hacks.
More reliable contractors generally install top brand units. By cheap, pay double. I sure learned the hard way.
Date created: 2008-05-03
Name: Nancy Moore
Location: Simpsonville, South Carolina
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I had the heat pump installed along with a new air carrier. 1 week after installing they had to come back. Now 3 years later it doesn't work at all. I got the warranty for parts. Now I have to pay for a service call and labor. The thing is very noisy and blows cold air all winter. If something breaks in 3 years then its not good workmanship. Next time I will get a Trane. It's like the auto Kia. They give a 10 year warranty because they know it's gonna break soon. Would not recommend a Goodman to anyone!
Date created: 2008-05-03
Name: L. Anglin
Location: Commerce, GA
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Save yourself money and headaches, don’t buy a Goodman. This has to be the worst product on market. Unit is only 3 1/2 years old and already had a Technician out 6 times. Now the compressor is gone. Going to replace everything with another brand name.
Date created: 2008-05-01
Name: T. Poppy
Location: Arkansas
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I bought my home 3 years ago and the compressor on my unit has already gone out. This is unbelievable! I feel like a unit should last a lot longer than 3 years. I understand the part is covered, but the labor is not. We are now going to be out $200 to get this unit fixed, and this is a $200 discount from the contractor. I think your company should over better coverage for your units since they're supposed to be so good. I'm very disappointed in this unit.
Date created: 2008-04-12
Name: Flex
Location: na
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Just bought one (4/11/08). My son is a heating and air guy. I trust his
judgment. We are putting it in tomorrow. He is licensed to do this. I'm very lucky!! But I've heard bad things, he says there's nothing to worry about. My last unit was a Carrier lasted 8 years -- good / bad I don't know. I have a friend that recently bought a 3 1/2 ton trane. The compressor went out in 1 year. So how do you know. I will let you all know yearly.
Date created: 2008-04-07
Name: L Barber
Location: Rock Hill SC
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
We put in two Goodman heat pumps with our new house--one for upstairs,
one for down. They will heat, but they run constantly on auxiliary
power(regardless of what's showing on the temperature gauge), resulting
in two months of $800 electric bills, versus the $180 average we'd had
during the summer. The installer has been out a few different times and
can't or won't fix it and the manufacturer was no help when I called
them. Granted, in my case the problem is as much with the installer as
the product. I just think it's sad we paid in full for a product we
can't use without going into debt for electric.
Date created: 2008-03-27
Name: laura
Years owned: 18
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Best I ever had
Date created: 2008-03-17
Name: J Moudy
Location: Missouri
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
1 year old 3 1/2 ton unit. Has a bad coil in the air handler--contractor
will not back up the warranty and we called Goodman--they said we would
have to find another contractor, remove the unit, take it to the
distributor, wait approx. 2 weeks for a replacement, and then the new
contractor could install it. We decided to upgrade the unit to a
variable speed unit (comes with a new coil)--since we were upgrading
Goodman would not replace the bad coil. Stinks!!!
Date created: 2008-03-15
Name: J. Matthews
Location: Chesterville, Ont
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
The unit was installed Feb 20, 2007 and had to be replaced Mar 13
2008, just over the warranty period. It has required service 5 times
in the last year. The unit is very noisy and that problem has yet to
be resolved.
Date created: 2008-03-11
Name: john
Location: ky
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
we have been very happy with our goodman.no problems at all.going on four years now.the main thing that i like is these units are made in usa where alot of other brands have went over seas.the quality is just not there with the other brands made overseas.goodman all the way.
Date created: 2008-03-06
Name: don
Location: missouri
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
we have only lived in our new house 3 months and it has been the worst winter in 20 yrs . Unfortunately our heat pumps have been the worst ever also. This goodman we were told were great for the price has been replace twice now so this third one will not be a goodman. My utility has been high and they have failed twice breaking down completely. They are very loud and having owned several homes in 25 yrs the worst.
Date created: 2008-02-27
Name: D. HILL
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
i have had nothing but good luck with my goodman 13 seer 4t. on split units u guys need to blame alot on installer for not doing their job correctly the first time not pulling a vacuum will cause compressor failure in few years , overcharge of freon will not cool properly incorrect duct work installed will not have enough air flow
Date created: 2007-11-08
Name: B. Ziemer
Location: Surprise, AZ
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Built a home in 2001. Contractor put in a 3 ton 13 seer Goodman Heat pump. Had an AC contractor out to look at my condensor unit which went out. When contactor turned unit on, compressor literally blew up in his face. Just found out warranty for heat pump functional parts (i.e. compessor) was for only 5 years. Made call to the Goodman Company directly to let them know that the product they are putting out is not of very high quality when it only lasts 1 year past it's warranty.
Date created: 2007-10-16
Name: J Rothwein
Location: Chalfont, Pa
Years owned: 1
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
After 16 years the original heat pump in our home quit. After reading as much as I could about different brands we settled on a Goodman 14 seer unit. It was installed by a very professional local company. It is very quiet and seems to cool the house much better than our old unit of the same tonnage. The warranty is 10 years parts and labor and lifetime on the compressor.After all I have read I believe it is a good choice to purchase a product where company funds go into the product instead of advertising. If you are a do it yourselfer avoid the systems online that advertise a 14 seer system, but come with a 13 seer compressor and a variable speed air handler. Make sure you get the 14 seer compressor unit.
Date created: 2007-10-12
Name: Jeff
Location: Washington
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have been installing goodman for the last 2 1/2 years and have nothing but good to say. I have not had a one problem with goodman, unless of course it was my own error. Goodman is one of the two brands that I know of that has a GREAT warranty. 10 yr parts, and a LIFETIME on the compressor! If I am not mistaking, I believe, if the compressor should ever go bad, they will replace the entire condesor (TO THE ORIGIONAL OWNER).
Date created: 2007-07-10
Name: Ed Gill
Location: Brandon, Florida
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Just bought a Goodman 13 seer 3 ton heat pump. good looking and a good price. Noise problem coming from the compresser. Installer said this is normal for a Goodman. You can hear it as you drive up to the house. GOODMAN states it is very quiet but i could not find the dbm reads in anything they publish. Beware if if the homes are close to each other.
Date created: 2007-06-23
Name: T. McMullen
Location: Applegate, California
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I have owned a Goodman 13 SEER heat pump since 2002 and have never experienced a breakdown or interruption in service. It came with a ten year warranty for parts and labor, something I could not find on any other manufacturer. When this unit wears out I will certainly replace it with another Goodman unit.
Date created: 2007-05-30
Name: D. Henderson
Location: Newark, DE
Years owned: 3
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
My husband finally installed a new High Efficiency Goodman Heat Pump and it is wonderful! I have noticed lower electric and heating bills. The heat is warm and the AC rocks. Great warranty too!
Date created: 2007-05-25
Name: M.breeding
Location: greenup,ky
Years owned: 6
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I purchased a condensor 6 years ago and a air handler 1 1/2 years ago.The compressor went out on the condensor.It's a 2 ton 10 seer which they don't make any more so you can't put a new condensor on the new air handler.You have to a whole new set up.Because the warranty ran out a year ago.I think they sould give you something off a new unit.Since they didn't tell people the air handler would be useless.Unless i want a 1 1/2 ton.
Date created: 2007-05-14
Name: Edward
Location: Crestview, Fl
Years owned: 8
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I am a HVAC and refrigeration mechanic. I have been working on all types of units all my life from childhood. I have attended many schools and have worked on environmental chambers such as cascade systems etc. for government contractors. I own and installed a Goodman unit in my home about 8 years ago. I feel if the duct work is correct and the installation is done properly, the line of Goodman equipment is great stuff. In some cases installation may cause bad reviews. I have never had to do any repair to my unit at all for the last 8 years and had great service out of it. I have on some of the other brands that I have installed in my other houses had to replace Fan Motors, Contactors, Capacators etc. I feel good about Goodman Equipment.
Date created: 2007-04-12
Name: H. Shaffer
Location: Waynesboro, Va.
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I just purchased a Goodman heat pump. I have never heard an outdoor unit make so much noise. I have talked with the company who installed it and they say that is normal for this unit. Would never recommend one!
Date created: 2007-04-09
Name: Larry Vee
Location: Montreal, Quebec Canada
Years owned: 2
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
I live in Montreal Quebec Canada. Here, the winters are cold and the summers are hot and humid. I didn't know much about Goodman heat pumps until my old Rheem heat pump broke down and I started to search for a new replacement heat pump. I purchased a Goodman heat pump because of the Goodman lifetime manufactures warranty on the scroll compressor and the 10 year parts and labour on the rest of the unit. These warranties outdo any of the other heat pumps that I looked at. It's been two years since I purchased my Goodman heat pump and it's been working great, without any problems. My heating in the winter is perfect and my summers are very cool. I'll write another review at the five year mark and see if everything is still working fine. (and no, I don't work for Goodman!)
Date created: 2007-03-19
Name: Robert B
Location: Sacramento,Ca
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
All can say at this time
is its very,very good!!!!
I rate it @9.
Date created: 2006-12-12
Name: D Worley
Location: Florence S.C.
Years owned: 5
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Inside coil leaks and repeat repair didn't fix problem. Please don't buy this product.
Date created: 2006-08-28
Name: K. Kean
Location: kkean@glazers.com
Satisfaction Rating:
| Very Unsatisfied |
Somewhat Unsatisfied |
Neutral |
Somewhat Satisfied |
Very Satisfied |
Review:
Question: I just installed a new Goodman Furnace and Central Air in my home. Is it true that Goodman has ONLY a 5 year guaranteed warranty on the parts and labor of their equipment, while "many others combo furnaces/central air" carries a 10 year warranty on their equipment. The reviews I have read on Goodman equipment and their Service follow up have been "bad" to really "bad". $6,900.00 is a lot to pay out directly for poor quality. What positive information can you give me on my Goodman AC/heating combo, now that I have it installed already?
