Consumer Reviews of GOODMAN heat pumps

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Date created: 2013-06-08 Name: craig
Location: waco, tx

Satisfaction Rating:
Review:
"Won't Buy Another"
Built a custom house in 2004, upgraded everything, neither bldr or contractor told me what quality of units were being installed. Even when I had a conversation with the bldr about wanting a reliable heat pump installed, been constant string of problems since 2006 and now compressor is out. A service tech told me this was a low grade unit possibly refurbished, that means to me that either the bldr or AC contractor was cutting corners and installed cheap equipment. Have to have service every winter and every summer, paid twice for this. AC contractor will not stand behind this equipment or his installation. Typical waco...

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Date created: 2013-06-05 Name: Adrian B
Location: Louisville, KY

Satisfaction Rating:
Review:
"The Problems are Install Related, Not Brand"
Here's the problem here. Most homeowners think that they should have the "best" brand that's available. The fact is comparing brands is like comparing apples to apples. I'm a HVAC tech with over 10 years of experience. I work for one of the top companies in my area. I see units failing everyday. And the reason for most of these failures are due to improper installation. Most brands have the same internal components. The only difference is the name on the outside of the unit. After reading these bad reviews, I know right away these problems were due to installation and/or improper size systems as well as ductwork being the wrong size. A number of things could cause a coil to leak, and it is not because of brand. People who say their unit broke because of poor quality don't know the facts. HVAC products were made much better back then. My advice to homeowners is to find a company who knows what they are doing. Don't blame a brand, it gets you nowhere. A class action lawsuit won't do anything neither, because problems are being blamed on a brand that didn't cause the problems. Seriously, please learn the facts.

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Date created: 2013-06-03 Name: Shirley Housh
Location: Phoenix Z

Satisfaction Rating:
Review:
"Bad"
We have spent as much on repairs for this piece of junk than it cost us. We have not had any kind of compensation from the company, nor have they returned out calls. This had been going on for five years. We live in Phoenix, Arizona and to not have air conditioning in the summer is a health issue.

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Date created: 2013-06-01 Name: Joan Carman
Location: Lake City, FL

Satisfaction Rating:
Review:
"Junk... Just Junk"
As Hal said below, these units are complete junk. Having a brand new unit, my coil developed a hairline crack (and corrosion) due to crappy mounting and overall poor quality when it was 2 years old (you can read many complaints about their crap coils). Goodman refused to honor their "10 year warranty" (or acknowledge there's a design flaw in the mounting). Now two years later - almost to the day that the last one was replaced, it has fallen apart again and lost function. The repair company (that should be named "Crooks") who initially installed the whole new unit and the replacement coil (and charged me) now wants another $600+ to replace it. Really Goodman / Crooks Heating and Cooling? 2 years out of a coil and it's not a "problem"? I don't know how you're staying in business constantly screwing over senior citizens on fixed incomes. It's not bad enough that you have an insane markup on the junk units, but now you want to bend me over once again. Guess what? That's not happening. I'll fight you tooth and nail in court. My advice is to avoid Goodman units (and get a repair company that actually goes to bat for you with warranty claims instead of against you). Spend the extra money and go with a brand that stands behind their products since Goodman does not!

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Date created: 2013-05-14 Name: bruce paulson
Location: spokane washington

Satisfaction Rating:
Review:
"Home Owner"
Got a Goodman 5 years ago. Had to fix it every year a hunk of you know what seems like that how they make their money by selling you know what.

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Date created: 2013-05-01 Name: happy goodman customer
Location: glendale

Satisfaction Rating:
Review:
"Labor Warranty"
Its funny that all these reviews not 1 of them have labor warranty . I have a GPH1448h41, this is a 14 seer 4 ton heat-pump. I have 10 years all parts and 10 years labor so for 10 years I have nothing to worry about. It sounds like some people need to step up their game and not expect the manufacturer to do this for you.

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Date created: 2013-04-12 Name: dennis

Satisfaction Rating:
Review:
"my goodman is great"
I am HVAC tech/installer ... I have a 3 ton Goodman heat pump with a hydraulic coil installed two years ago and has never skipped a beat. People have to realize its 410a not r22 anymore and many more precautions have to be taken during installation. all my units installed air leak tested at 400psi for 24 hours and are brought to a vacuum under 400 microns. No complaints if it’s done right.

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Date created: 2013-04-04 Name: Frank mRega
Location: Virginia Beach VA

Satisfaction Rating:
Review:
"Which heat pumps are good?"
I had a goodman 16 seer installed in August 2012 the compressor seized 7 months later now being repaired. I looked at all the reviews of all the different companies and no one likes any of them. What's up with that? Toshiba has a good rating "1 rating" so I don't know what to think, can they all be bad?

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Date created: 2013-04-02 Name: G SANCHEZ
Location: SAN ANTONIO TX

Satisfaction Rating:
Review:
"Bad Reviews"
It is human nature to let everyone know when something has gone wrong, but when something good is done, you hardly ever hear about it. as an electrical & hvac contractor I come across improper installtion 90% of the time. The fact that you are blaming goodman to be a bad product is wrong. The same compressor, fan motor, and circuit boards on a goodman are the same in a trane, carrier, rheem, and etc. And yes there will be some defected ones as all mass produce products have. I have installed a large amount of goodman and amana with very little defects. I am more then sure if the unit fails prematurely, 90% of the time was caused by improper installation. Every aspect has to match for the unit to fully function correctly which include tonage size, return air size, supply duct size, copper line installtion, and the most over looked item is the electrical size of your service.

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Date created: 2013-03-30 Name: C.Burrill
Location: concord va

Satisfaction Rating:
Review:
"Goodman heat punps"
I have been installing hvac units for 10+ years. Goodman units are good, most of these problems sound like they are from poor installations. Ive had a Goodman in my house for 11 years and have not had any of these problems.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.