Consumer Reviews of GIBSON heat pumps
Read more about GIBSON heat pumps
My gas heat/ac is barely a year old. I set the temp on 76 - part of the house is 76 and part is 80+. When the unit cuts on, it's very loud and when it cuts off sounds like you threw a hand full of wrenches in it. The best part the guy I bought it from can't be found - he turned his phone off. I tried to contact him through his Mom and he never called back. I need it checked or repaired. His friend (my remodeler) insisted on buying from him saying it was one of the best units, etc. I had a Trane but was too small for the addition I had put on to the house. The Trane was not this loud. With the Gibson, the house is either too cold or too hot. Not happy in Alabama.
Location: Omaha, Nebraska
Years owned: 5
"Not Too Pleased"
Live in Omaha, NE. First experience with a heat pump. Had this unit for 4 years. Unit was very quiet and I was pretty satisfied. I noticed this Spring that the unit was running but not cooling. Guess what it is, a bad compressor. Same story as most everyone else here. The thing is, I have emergency electric heat for this unit on the inside so this probably went out during the winter and I did not notice. I am not happy. The installer was my brother who has over 25 yrs experience doing these and he was surprised about the failure. Friends at distributor recommended this unit too. Guess, I should have googled for reviews rather than listen to friends in the industry.
Location: Central Texas
Years owned: 1
"Can't deal with the cold"
Just had heat pump installed to replace a 10 year old model that died. This unit stops providing heat when the temp falls below 30 degrees. Thankfully my home has '92 Ruud workhorses that allowed us to stay warm. Want to replace another Ruud unit with an energy efficient model, don't think it will be another Gibson. The jury is still out on how this Gibson will deal with the Central Texas summer.
Location: Columbia, SC
Years owned: 7
"Why Gibson lost a customer and what he will tell his friends."
It is July 31st. In Columbia, South Carolina, where I live, the temperature is ninety five degrees. My Gibson heat pump stopped cooling yesterday. The coils were covered in a solid block of ice and I was told that there was a leak and the coil would have to be replaced. Today I was told that the part was not going to be available for four weeks. Four weeks in August in South Carolina. What do you think all of my friends will hear about Gibson from me?
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