Consumer Reviews of GIBSON heat pumps

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Date created: 2009-01-21 Name: J Swann
Location: Signal Mountain, TN
Years owned: 4

Satisfaction Rating:
Review:
"Homeowner"
Have just had blower motor replaced; then outdoor fan motor bearings , so new outdoor fan motor; then reversing valve and cylanoid (sp?) replaced; all of this in the past 2 weeks and unit is still a solid block of ice blowing in cool air!!! I now owe $416.00 in labor and still have no heat!!! Suggestions????

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Date created: 2009-01-16 Name: John
Location: Maryland
Years owned: 4

Satisfaction Rating:
Review:
"john"
I'm a HVAC contractor and installed a Gibson 2 1/2 ton heat pump in my own home have had it for 4 years and on purpose did every thing I could to neglect it havent serviced it at all I run it with out filters and have no covers on the out door control panel. The unit has never broke down or ever gave me a mins problem. Most of what I'm seeing on here is complaints and they come back to the people who install the equipment.

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Date created: 2009-01-06 Name: David Pinkerton
Location: Fleetwood, PA
Years owned: 1

Satisfaction Rating:
Review:
"very loud"
Would never buy a Gibson again very very very very noisy

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Date created: 2008-11-24 Name: Bob Williams
Location: State College, PA
Years owned: 1

Satisfaction Rating:
Review:
"fan comes off"
Have a 13 Seer Gibson heat Pump, bought with new house in 2007. Heat pump worked great for 14 months, then the outdoor unit fan came off and shredded my outdoor coil. Gibson replaced with new outdoor unit (had to pay $160) and offered the new 10 year warrantee on the entire system. Heatpump has been working great since, and is much quieter than the "old" system

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Date created: 2008-08-02 Name: J. Spaulding
Location: Roanoke, Virginia
Years owned: 3

Satisfaction Rating:
Review:
"Very Positive Expieriance"
Had contactor replace my old system with a new Gibson variable speed split system heat pump. The new Gibson system is much quieter than the one it replaced. We have been very pleased at how quickly it cools down our living area. Best value I have found in a heating and cooling unit

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Date created: 2008-06-25 Name: Don Fore
Location: Mt. Airy, NC
Years owned: 4

Satisfaction Rating:
Review:
"Heating and Air Conditioning Contractor"
A customer/and friend of mine had a Gibson Split Heat pump installed about 4 years ago, the contractor replaced just the outdoor unit with a Gibson Model jt3ba-060ka outdoor unit. The outdoor unit is so noisy that they can't set on their patio, and the neighbors are complaining. They pointed this out to the contractor, he has tried several things, wrapping the compressor, no luck. I myself have been by there, you can hear it from the street. Any suggestion?

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Date created: 2008-04-15 Name: L Hope
Location: Knoxville, TN
Years owned: 1

Satisfaction Rating:
Review:
Unit installed but every change of season I have to have a tech come out and switch from cool to heat and from heat to cool. Will never purchase a Gibson heat pump.

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Date created: 2008-03-10 Name: J. B.
Location: Tennessee
Years owned: 4

Satisfaction Rating:
Review:
Came with new house. 5-Ton Dual Stage Heat Pump. At year 3 freon went out and compressor was shot. Replaced compressor, found leak and repaired that. Two lines had rubbed together and caused leak. A month later the freon was out again. This time the technician replaced the coils. The other night (and a year past the first problems) we woke up to the smell of burning plastic. The smell was coming through the vents blowing cold air instead of warm air. Shut off the system and called the technician who came out after we had two nights of freezing weather. Freon was out again, lines had rubbed together in a different area and caused leak. Can you say horrible engineering of the insides where this continues to happen???? Also, the electronic board has malfunctioned and needs to be replace (will take 3 days for that board to come in). Currently have entire system shut down and am wearing coats in the house to stay warm. Estimates on new systems coming soon.....

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Date created: 2008-01-16 Name: D. CALLAHAN
Location: KUTTAWA , KENTUCKY
Years owned: 7

Satisfaction Rating:
Review:
I HAVE HAD 3 1/2 TON GIBSON HEATPUMP IN A NEW CONSTRUCTION FOR 7 YEARS AND HAVE HAD A PROBLEM OR TWO EVERY YEAR. I REPLACED THE COIL,TWO ELECTRICAL BOARDS AND MANY LEAKS.THE COMPANY 5 YEAR WARRANTY IS UP AND ALL THEY SAID IS IT'S YOUR PROBLEM NOW. THE UNIT IS BROKEN AS I WRITE JAN. 16 08.

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Date created: 2008-01-03 Name: J. Schuck
Location: Tennessee
Years owned: 2

Satisfaction Rating:
Review:
Brand new house, the contractor installed this brand... I've since learned this is widely known to be the worst possible heat pump... it has burnt up and had to be repaired 3 times IN 2 YEARS! Now it needs repair again and it will cost over $2000 this time!

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