Consumer Reviews of GIBSON heat pumps

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Date created: 2009-05-27 Name: Gibson
Years owned: 2

Satisfaction Rating:
Review:
"Gibson"
Had a gibson heat pump installed 2007.never would keep up with heat or cold.Finally after legal letter sent they decided they installed too little heat pump for my 1200 sq ft brick home.Put in a bigger November 2008.I started the air conditioner may 2009 .Set thermostat on 72,it never got below 77 degrees.I Called the service man that installed it and 10 days later it is still not fixed.I Have called him every day .He just finished telling me he has to order freon to put in it !Very noisy heat pump also .

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Date created: 2009-05-20 Name: R. Smith
Years owned: 4

Satisfaction Rating:
Review:
"Couldn't give me Another Gibson Unit"
Terminal block shorted on heat side within 1.5 years of ownership (Fall 2007) and a $300 repair bill (service call + labor on a $7 part) then. Poor mounting design for the main power connection. I replaced a 15year old split system with a packaged system in Oct 2005. 3 weeks ago(spring 2009), reversing valve has gone bad and blower motor pulling too many amps. Bill to be paid this afternoon (can't wait). Nordyne did not have a replacement reversing valve to ship as they are 'having a hard time' with the R410A switchover and are out of R22 parts and do not know when more will be made. FYI: The parts of this unit are / were made in China and the unit assembled in Mexico. Nordyne may give a decent warranty, but getting them to solve a customer's needs at this time is the pits. Luckily, my HVAC guy was persistent until he got to Nordyne's engineers on the phone to spec a universal replacement for the 3 ton unit. The reversing valve started leaking refrigerant at the capillary tubes junction on the valve - cheap copper I reckon. Anyway, my HVAC guy did a great job yesterday re-plumbing the replacement reversing valve. Now I have to eat more labor because of poor quality parts. My Trane unit (old split system) ran for 15 years without one problem...I cleaned the coils myself every year and had the refrigerant checked every 3.

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Date created: 2009-05-07 Name: J SELMAN
Years owned: 1

Satisfaction Rating:
Review:
"HOME OWNER"
Installed in november 2008. blower fan went out 3 times during the winter. not that we are starting to have warm weather house heats up when kitchen over is used and usually does not cool back down until after we go to bed. I hate to thing what things will be like when the temp goes up to the mid 90's or higher

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Date created: 2009-04-26 Name: GIBSON

Satisfaction Rating:
Review:
"Let Down"
As another reviewer,I'm raising two grandchildren.I Needed to economize so I changed from an lp gas Trane furnace and airconditioner to a Gibson electric heat pump. Now I have a system that frosted up this first winter and had to be repaired and now the airconditioning won't work. I've called a technician. I didn't count on installing a system that would put me in more of a financial bind. I think the company should take back the system and return my money.

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Date created: 2009-03-24 Name: GIBSON
Years owned: 15

Satisfaction Rating:
Review:
"Gibson Heat Pumps"
We have installed Gibson heat pumps for years. We have yet to have a single compressor failure. It's been my experience that it's not the equipment, but the installer and/or lack of preventative maintenance that causes most mechanical failures. Check references and call your local supply house to make sure your contractor is dependable.

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Date created: 2009-03-24 Name: GIBSON
Location: Danville, VA
Years owned: 1

Satisfaction Rating:
Review:
"Gibson Heat pump/Ac"
City of Danville,Va had contractor install Brand new Gibson Heatpump and Ac unit in (brick) home. I wish they had left the old boiler in! Cooling bills $900.00, Heating bills almost $850.00 a Month, unit almost runs all the time, can't keep up with house in either season, Gibson "voided" complete Warranty, and it was one of their "Trained" Contractors, worst set-up I have ever seen, White-Rodgers Thermo Sucks too! Unit can't heat house past 62f, while in mid 30's outside, who would want to own a product that the Company themselves, won't back-up! Give me a arco, anyday! I wouldn't scrap this unit, it's not worth the gas money to take it to the scrap yard!!!!!!!!!

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Date created: 2009-03-24 Name: GIBSON
Years owned: 1

Satisfaction Rating:
Review:
"Very Noisy"
Outside unit very noisy when starts. replaced fan motor and capacitor to no avail. when unit starts it wakes my wife and kids. Any Ideas???? Please help!

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Date created: 2009-03-03 Name: Mike Barnes
Location: Hopewell, VA
Years owned: 20

Satisfaction Rating:
Review:
"Owner Michael Barnes HVAC"
I have been installing Gibson units for over 20 years and I can count on one hand the number of problems I have had with them. no compressors.

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Date created: 2009-03-03 Name: Mike
Location: Roanoke, Virginia
Years owned: 1

Satisfaction Rating:
Review:
"TWO pumps bad"
I have a split system and I had to replace both units less then one year apart. My havac guy suggest Gibson and told me they were great units. I had an issue with both a year into the first and six months into the second. The fans on the out door unit hums and will not start to turn. No one can tell me why. I have spen 10,000 on the units and instalation along with service calls, I am ready to rip them out and return them for another brand.

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Date created: 2009-02-09 Name: Guy Hepler
Location: Rustburg, VA
Years owned: 1

Satisfaction Rating:
Review:
"Gibson heat pump"
I have had constant problems not cooling properly & very noisey compressor we cannot sit on our porch because of the noise. I have the 10 year parts and labor contract, I don't know if it was worth it.I have 1 room that is either to hot or to cold and the unit does not handle it like the other rooms. I have 2 units, 1 Trane and this new Gibson. No problems with the Trane. When installed they did not install a new drip pan under tne handler and the old one has a rusted hole. I am trying to have them replace it. They said they would, still waiting. Then compressor clanks when it clicks on runs loud and a clunk when it clicks off. very annoying. They have replaced the coil in the handler, and had to speed up the fan to get air to the other room which helps but does not solve the problem. Do you have a representive in this area that can talk to me about this problem. Do you have another dealer in this area that can take over my account and solve my problems? I was told by the dealer that this Gibson is the best on the market and far better than the Trane and because of the 10 yr contract I agreed to go with the Gibson at his recommendation. Prove to me he was right.He also sells Trane.

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