Consumer Reviews of GIBSON heat pumps

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Date created: 2009-03-24 Name: GIBSON
Years owned: 1

Satisfaction Rating:
Review:
"Very Noisy"
Outside unit very noisy when starts. replaced fan motor and capacitor to no avail. when unit starts it wakes my wife and kids. Any Ideas???? Please help!

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Date created: 2009-03-03 Name: Mike
Location: Roanoke, Virginia
Years owned: 1

Satisfaction Rating:
Review:
"TWO pumps bad"
I have a split system and I had to replace both units less then one year apart. My havac guy suggest Gibson and told me they were great units. I had an issue with both a year into the first and six months into the second. The fans on the out door unit hums and will not start to turn. No one can tell me why. I have spen 10,000 on the units and instalation along with service calls, I am ready to rip them out and return them for another brand.

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Date created: 2009-02-09 Name: Guy Hepler
Location: Rustburg, VA
Years owned: 1

Satisfaction Rating:
Review:
"Gibson heat pump"
I have had constant problems not cooling properly & very noisey compressor we cannot sit on our porch because of the noise. I have the 10 year parts and labor contract, I don't know if it was worth it.I have 1 room that is either to hot or to cold and the unit does not handle it like the other rooms. I have 2 units, 1 Trane and this new Gibson. No problems with the Trane. When installed they did not install a new drip pan under tne handler and the old one has a rusted hole. I am trying to have them replace it. They said they would, still waiting. Then compressor clanks when it clicks on runs loud and a clunk when it clicks off. very annoying. They have replaced the coil in the handler, and had to speed up the fan to get air to the other room which helps but does not solve the problem. Do you have a representive in this area that can talk to me about this problem. Do you have another dealer in this area that can take over my account and solve my problems? I was told by the dealer that this Gibson is the best on the market and far better than the Trane and because of the 10 yr contract I agreed to go with the Gibson at his recommendation. Prove to me he was right.He also sells Trane.

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Date created: 2009-01-21 Name: J Swann
Location: Signal Mountain, TN
Years owned: 4

Satisfaction Rating:
Review:
"Homeowner"
Have just had blower motor replaced; then outdoor fan motor bearings , so new outdoor fan motor; then reversing valve and cylanoid (sp?) replaced; all of this in the past 2 weeks and unit is still a solid block of ice blowing in cool air!!! I now owe $416.00 in labor and still have no heat!!! Suggestions????

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Date created: 2009-01-06 Name: David Pinkerton
Location: Fleetwood, PA
Years owned: 1

Satisfaction Rating:
Review:
"very loud"
Would never buy a Gibson again very very very very noisy

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Date created: 2008-06-25 Name: Don Fore
Location: Mt. Airy, NC
Years owned: 4

Satisfaction Rating:
Review:
"Heating and Air Conditioning Contractor"
A customer/and friend of mine had a Gibson Split Heat pump installed about 4 years ago, the contractor replaced just the outdoor unit with a Gibson Model jt3ba-060ka outdoor unit. The outdoor unit is so noisy that they can't set on their patio, and the neighbors are complaining. They pointed this out to the contractor, he has tried several things, wrapping the compressor, no luck. I myself have been by there, you can hear it from the street. Any suggestion?

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Date created: 2008-04-15 Name: L Hope
Location: Knoxville, TN
Years owned: 1

Satisfaction Rating:
Review:
Unit installed but every change of season I have to have a tech come out and switch from cool to heat and from heat to cool. Will never purchase a Gibson heat pump.

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Date created: 2008-03-10 Name: J. B.
Location: Tennessee
Years owned: 4

Satisfaction Rating:
Review:
Came with new house. 5-Ton Dual Stage Heat Pump. At year 3 freon went out and compressor was shot. Replaced compressor, found leak and repaired that. Two lines had rubbed together and caused leak. A month later the freon was out again. This time the technician replaced the coils. The other night (and a year past the first problems) we woke up to the smell of burning plastic. The smell was coming through the vents blowing cold air instead of warm air. Shut off the system and called the technician who came out after we had two nights of freezing weather. Freon was out again, lines had rubbed together in a different area and caused leak. Can you say horrible engineering of the insides where this continues to happen???? Also, the electronic board has malfunctioned and needs to be replace (will take 3 days for that board to come in). Currently have entire system shut down and am wearing coats in the house to stay warm. Estimates on new systems coming soon.....

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Date created: 2008-01-16 Name: D. CALLAHAN
Location: KUTTAWA , KENTUCKY
Years owned: 7

Satisfaction Rating:
Review:
I HAVE HAD 3 1/2 TON GIBSON HEATPUMP IN A NEW CONSTRUCTION FOR 7 YEARS AND HAVE HAD A PROBLEM OR TWO EVERY YEAR. I REPLACED THE COIL,TWO ELECTRICAL BOARDS AND MANY LEAKS.THE COMPANY 5 YEAR WARRANTY IS UP AND ALL THEY SAID IS IT'S YOUR PROBLEM NOW. THE UNIT IS BROKEN AS I WRITE JAN. 16 08.

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Date created: 2008-01-03 Name: J. Schuck
Location: Tennessee
Years owned: 2

Satisfaction Rating:
Review:
Brand new house, the contractor installed this brand... I've since learned this is widely known to be the worst possible heat pump... it has burnt up and had to be repaired 3 times IN 2 YEARS! Now it needs repair again and it will cost over $2000 this time!

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