Consumer Reviews of GIBSON heat pumps

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Date created: 2013-02-01 Name: Charles
Location: Florida

Satisfaction Rating:
Review:
"VERY HAPPY"
I had my Gibson system installed about 2 1/2 years and have had no problems. It keeps our home very comfortable in the summer and winter. Also, we live on the water (salt water) and the outdoor unit looks as good today as it did the day it was installed. I would not hesitate to buy this brand.

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Date created: 2013-01-22 Name: M. Ledbetter

Satisfaction Rating:
Review:
"Junk"
Unit was installed on a brand new construction home 2008, 4 years later looking for a replacement brand. Coil has been replaced twice due to leaks. r22 is not a bargain anymore. Looking at replacing unit with a brand name quality unit. As of 1-21-2013, a replacement coil is $500- $600, plus another $400 for r22, and then cost of labor. At this point you are already halfway to a new unit. Unit has never been efficient and has never worked properly. Contract grade…If you are having problems with any Gibson product I would strongly recommend spending the extra money to have it replaced, If I had done this a couple years ago when the problem started, I wouldn’t be in this situation…absolute Junk.

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Date created: 2012-12-16 Name: lotechguy
Location: Mid South

Satisfaction Rating:
Review:
"Works great"
I had a 3 ton unit made by Nordyne, with the Gibson tag, AC/heat pump package unit installed in early September. It has been working great. It produced 49 degree air at a register nearest the unit in air conditioning mode this summer and 100 degree air with the heat pump. The emergency heat coils produce 36000 BTU's of heat if needed. This Gibson replaces a 17 year old York and is far more efficient and far more capable than the York. It is reasonably quiet, works perfectly and I expect many years of service from it. It is my understanding that Gibson, Maytag and several other brands made by Nordyne are identical but the one I had installed used the Gibson name.

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Date created: 2012-06-23 Name: L. Dees
Location: Gulfport, Ms

Satisfaction Rating:
Review:
"Poor construction"
Had it for 3 yrs. Replaced a capacitor first year. This year the fan blades that are tack welded on just fell off and were sitting in the bottom of the unit. This is a piece of junk.

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Date created: 2012-04-17 Name: H. Mathes
Location: Richmond, Va
Years owned: 2

Satisfaction Rating:
Review:
"Already replacing Parts"
Two years ago we bought a Gibson heat pump for $4500. It came with a 10 year warranty on parts and 1 year warranty on labor. We came home yesterday and it was 85 degrees in the house. We had a tech come out from a whole new company (because I don't trust the guys that installed it if the thing is already broken) and he told us that the motor in the outdoor unit is already fried. It tripped our fuse box and caused a spark when he tried to flip the fuse switch back over. Now we have to replace the motor to the tune of $350 labor. Thank God we registered the parts warranty, but a couple more breakdowns like this and we'll end up spending the amount we originally paid for the whole damn unit. The tech told us that Gibson is a low end manufacturer and many Heating/Cooling companies don't even use Gibson because of that fact. I'm pissed that we even got swindled into buying this stupid heat pump in the first place, always do your research. And trust the reviews if the majority of people are dissatisfied.

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Date created: 2012-03-21 Name: M. Damron
Location: Knoxville, TN
Years owned: 5

Satisfaction Rating:
Review:
"THIRD ISSUE IN 4 YEARS"
Have had this Gibson Heat Pump for 5 years, 2 months and I have had the compaciter replaced twice and now the compressor has to be replaced, none of these repairs were under warranty. Bad design or just a lemon don't know. They say 10 year warranty but only if you send in that stupid little card that will register the unit. Will replace with another brand, would not recommend purchasing a Gibson.....

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Date created: 2012-03-12 Name: M. Smith
Location: Texas
Years owned: 4

Satisfaction Rating:
Review:
"Lemon Laws for heat pumps?"
The above unit was installed in 2008. We replaced the compressor under warranty in 2010. The warranty is no longer valid and the compressor went out again. This unit is barely 4 years old. We just replaced the unit because with another brand. Also, it was extremely loud.

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Date created: 2011-10-18 Name: Ray R.
Location: gaithersburg, MD.
Years owned: 7

Satisfaction Rating:
Review:
"STILL RUNNING!!!!"
I own a Gibson GQ6SD-X30K heat pump and air handler units. I haven't got any issues with these systems, they work great year around. The only thing I replace every month is the air filter, we service the systems twice a year for a minimum cost and clean around the units from time to time. Its been almost 8 years, and they look and work great, I recommended Gibson for a long years of work and comfort in your home. Ah also look for a good technician who loves to do its job, so you will have a good installation.

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Date created: 2011-10-14 Name: Jim DeHoff
Location: Lawrence,Kansas
Years owned: 2

Satisfaction Rating:
Review:
"heat pump"
I have never had a unit that is such a piece of total junk. It does nor run for more than a month at a time, does not cool or heat. Has had more leaks in the unit than I can count. What ever you do, do not buy a Gibson heat pump DT4BF-036K.

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Date created: 2011-07-26 Name: jbass
Location: humansville mo
Years owned: 1

Satisfaction Rating:
Review:
"Great Gibson system"
Bought 13 seer heat pump unit with variable speed motor in Apr 2010 and it has performed flawlessly thru a terribly cold and two hot summers here in MO. Installer was experienced with Gibson installs. Total cost was $3350. Had estimates for American Standard And Goodman that were ridiculously high.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.