Consumer Reviews of FRIGIDAIRE heat pumps

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Date created: 2011-01-26 Name: S.Ritter
Location: Paola, KS

Satisfaction Rating:
Review:
"DO NOT BUY THIS UNIT!!!!!"
My husband is disabled and I work a full time job to make ends meet. Had I know the purchase of this Frigidare would be this way, I would have saved my money! Since it has been installed, I have had to call the installer back several times because of the racket and noise. Last time I was told to let it go and hopefully it would crash before the warranty was up. When I contacted Frigidaire, they could careless that neighbors can hear the noise 1/4 mile away. I have been give an attorny to contact, it is THAT bad! If you want a product that is good quality and that the manufacturer stands behind...choose another brand!

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Date created: 2011-01-20 Name: P. Cunningham
Location: Manchester, TN

Satisfaction Rating:
Review:
"A Nightmare"
We purchased this unit, thinking that the warranty would be so great and wonderful and that the unit would be efficient and that our electric bill would be reasonable and that we would be comfortable....NOT!!! We installed the unit April 2002 and had to have it worked on September 2002..and things have gone downhill since.

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Date created: 2010-12-27 Name: Deborah Gilstrap
Location: Gainesville, Georgia

Satisfaction Rating:
Review:
"I hate this heat pump"
When the heat is set on auto heat,the heat will run for a while, and then kick the breaker off when the temperature is below 35 and the pump runs a lot. when it is on Emergency heat, it does not go off, but the thermostat is set on 73, and the warmest it gets is 64-66 degrees, and that is with the gas logs on giving us some extra heat. This pump is only two years old. If we had small children, or elderly in the house this would not workl. I hate it!!! whe we first got this systme we called the installer, and he said this is normal, nothing is wrong with the pump.

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Date created: 2010-12-24 Name: Tsayre

Satisfaction Rating:
Review:
"dissatified product for well known Company"
13 Seer heat pump inside coil defective 10 year warranty after only 21/2 years running I have nothing good to say about Frigidaire after this, it cost me in excess $1100.00 to replace not including the extra Electric cost leading up to the replacement.

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Date created: 2010-11-08 Name: WF
Location: Atlanta

Satisfaction Rating:
Review:
"HVAC Unit"
Two years ago we replaced our HVAC heat pump. This summmer the coil developed a leak. It was under warranty but the labor to replace it was $600.00. When I was checking with other repairmen that this unit was oorly designed with the new HVAC system. I would not recommend it to anyone

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Date created: 2010-08-03 Name: Leah Lester

Satisfaction Rating:
Review:
"NOTHING BUT PROBLEMS"
I had the unit installed when we built our new home in 2008. It started having problems before we even got fully moved in and has had something wrong with it every time we turn around. The contractor that installed the unit is just as sorry as the unit itself. Cannot even get him to return our calls. I have told everyone I can about how sorry the unit and the dealer is that installed it.**** Never would I recommend it to anyone****

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Date created: 2010-07-24 Name: C. Anderson

Satisfaction Rating:
Review:
"Not A Good Product"
May 2009, we purchased a 1460 sq. ft. home built in 2006. Home came with Frigidaire Nordyne Heat pump installed when house was built. The Model is ft3ba-030ka 2.5 Ton. Serial #fta050901325. Our house will not cool below 81 degrees when it is in the 90's outside. We have had it serviced, freon added, and just replaced the coil. Still not functioning properly. This unit was installed and has been serviced by Mitchell Air in Chattanooga, TN. We are very unsatisfied with this unit and feel someone should stand behind this product or replace it. After reading other reviews, now I know we have a very inferior product. Too bad, because Frigidaire used to have a very good name.

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Date created: 2010-06-12 Name: E. Merbler
Years owned: 3

Satisfaction Rating:
Review:
"heat pump"
I am most dissatisfied with this unit. I have had nothing but problems with this heat pump since day one. I have a service contract with an HVAC contractor who comes out twice a year to service the equipment, so maintenance is not an issue. The heat pump would not be high on my list of recommendations. On a scale of 1 -10, it rates a zero.

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Date created: 2010-04-27 Name: BH Pen
Years owned: 4

Satisfaction Rating:
Review:
"Fourth Compressor Out In 4 Years"
I left a bad review last year after my 3rd compressor went out in 3 years. It has happened again on the 4th year. 4th compressor is needed. On the 5 year quality satisfaction warranty, they are only willing to replace the outside unit with paying little installation. I have to replace and pay for the coil, freon lines and pay for the remainder of the installation. My warranty does not start over again either. They tried everything from saying this unit is over 5 years old, but I had my installation receipt of 4 years. It was sold and is at a house in another state across the county. We sent photos with it installed at my home showing the serial number, and that it was a different refrigerant type and seer but I had all my paperwork. I will never buy Frigidaire appliances or heat pumps again. Every summer, I end up sinking money into this almost new heat pump. First, compressor went out at 10 months and every year thereafter.

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Date created: 2010-04-07 Name: Jeff R.
Years owned: 7

Satisfaction Rating:
Review:
"Frigidaire by Nordyne"
The unit was installed when we built our house. It started having trouble after about a year. After 7 years and many, many repairs, we are going to have to replace the whole system. No one in the area will sell them anymore because they have such reliability problems. My A/C guys said that they have never seen a Frigidaire last more than 9 years. This is a bad system.

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