Consumer Reviews of DUCANE heat pumps

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Date created: 2012-08-06 Name: J. Darling
Location: Eastern Shore Maryland

Satisfaction Rating:
Review:
"Good Equipment!"
Hvac contractor in Maryland. 95% of the units we install are Ducane and we rarely have an issue with them or their warranty department. Most of the bad reviews you see on this brand is from poor installs. Unfortunately I heard a stat a few weeks ago that over half of central air systems in the us are improperly sized, there goes efficiency. The people who write that a $75 part cost them $400 plus labor just need to find an honest company. All in all this is a great product and I will continue to install them until I retire.

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Date created: 2012-01-23 Name: Johnny

Satisfaction Rating:
Review:
"Knowledge is power"
I install Ducane Products for my customers and some quick info for yall is that it's the exact same unit design as the lennox 13 seer stuff and they interchange parts so all this garbage about it being junk is just over critical brand dealers that jump on here and tell you Ducane is junk. Ask a Trane dealer what kind of compressor goes in a 13 seer Trane Heat Pump ..He will tell you copeland scroll and guess what that's what is in a Ducane. Ducane is one up on a lot of brands on their 13 seer units because they actually have a high pressure limit switch and Goodman and other brands don't. It really goes back to who installed your unit and their expertise. Good Contractor= Good install. If you pay someone to come to your house to work on your new unit 2 times a year than please hire a new contractor. It's amazing what people will tolerate...

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Date created: 2011-06-10 Name: Ken
Location: Frankfort Delaware
Years owned: 8

Satisfaction Rating:
Review:
"Love my Ducanes"
Yes I would buy again. I have two units. AC 12B24 first floor with a 90Plus nat gas heater and a Hp12B24 for the second floor. running just fine for 8 years . It's all about the install!!!!!!!!!!!!!!!

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Date created: 2009-04-13 Name: DUCANE
Years owned: 6

Satisfaction Rating:
Review:
"Ducane Heat Pumps"
This a very good unit. Works very well within the limits of the seer rating. The problems people are having with heat pumps comes down to the installer. I found that most installers of air conditioning don't know beans about a heat pump. The outside unit has to match the inside coil and the duct system absolutely has to be the correct size to handle the air flow required by heat a pump system. 80% of the air conditioning duct systems installed in homes today will not accomidate a heat pump of the same tonage the air conditioner is. Heat pumps require more air flow (CFM) than air conditioning systems to work properly. A good technition or installer can tell right away if a heat pump will work correctly against your existing duct system. Most installers I've incountered doesn't care if the system is right or not. All they want is for the unit to last for year and then it's your baby. I suggest people that are having a problem with thier heat pump shortly after they were installed better find a quilified tech.

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Date created: 2009-01-04 Name: Gernot Ritzau
Location: Kensington, Maryland
Years owned: 1

Satisfaction Rating:
Review:
"great units"
I just fixed up an old house to move into. I installed a split level system (5 ton upstairs, 2 ton down stairs). The smaller unit seems a bit noisy due to high air flow! Both units worked without aux heat and maintained the temperatures in the house with outside temperatures well below 20 Fahrenheit I paid 5200 for both units with electronic air cleaner and humidifier. I had a company install and charge the units for 6500. Trane or Carrier would have cost me at least 3000 more and I couldn't have found anyone to install them for me either!

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Date created: 2008-11-14 Name: M. Litzau
Location: Maryland
Years owned: 10

Satisfaction Rating:
Review:
"Anchor Environmental President"
The problems on this site with dis-satisfied customers are definitely install related. Many contractors hire incompetent installers.. a heat pump is a sensitive machine. It must be installed correctly and match the indoor unit. You can no longer install the outside without the inside. It must match! We install hundreds of these units. Actual failure rate is around 1.5%. Much better than other more expensive brands. We have had no warranty issues with Ducane. I am an engineer and also teach the HVAC trade.

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Date created: 2008-10-29 Name: Charles

Satisfaction Rating:
Review:
"Ducane reliability"
I m a Contractor and have installed a high number of Ducane units. These unit are very reliable, but ultimately the system will only be as good as the installation. As I read the bad reviews on this site, I get the sense that the issues experienced are installation related.

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Date created: 2008-10-13 Name: G. SHARP
Location: Maryville, TN
Years owned: 4

Satisfaction Rating:
Review:
"MY DUCANE HEAT PUMP"
I work in heat and air if you clean and maintain your unit it will last longer and have less problems just like your car if it is not taken care of it stops running I agree some companies charge to much to check your unit out but a lot of the maintaince you can do yourself if you need help e-mail me at sheaterman05@aol.com i'll help you if I can, free.

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Date created: 2008-08-11 Name: Craig
Location: South Carolina
Years owned: 9

Satisfaction Rating:
Review:
"Craig in S Carolina"
Purchased a hp12b36 3 ton heat pump in Sept 99 installed with a adp blower coil properly sized. In Nov 2000, needed an exterior shutoff valve from Ducane, they provided it free, and had the service tech screw it on. No further problems through August 2008. Hope it continues.

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Date created: 2008-07-02 Name: J. Morgan
Location: jenaimorgan@sbcglobal.net
Years owned: 2

Satisfaction Rating:
Review:
"Happy with my Ducane"
I see lots of bad reviews here but my experience has been good. I've had the heat pump for over two years with very hot summers and winter temps often below 32 degrees with no problems. I did notice that when I run the "emergency heat" my bill goes up significantly. I work from home so I am in all day with the temperature set near 74 in a 1450 sq. ft home and my bills are not bad - may have hit $200 3-4 times since I moved in. I am satisfied. I think I would listen to the tech that has installed over 100 of these, it may not be the unit but the installer.....

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