Consumer Reviews of DUCANE heat pumps

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Date created: 2012-08-07 Name: Eric
Location: Pennsylvania

Satisfaction Rating:
Review:
"Installation"
I have been installing Ducane as well as all other brands for fifteen years. You get what you pay for. This applies to the installer as well. If the installation and sizing of the system is done correctly the unit will last for years to come. If you need to call a contractor several times a year you may want to get a second opinion.

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Date created: 2011-01-30 Name: Robert Wilson
Location: Niles, Ohio

Satisfaction Rating:
Review:
"Bobert"
I've owned my ducane heat pump for 3 yrs also have ducane furnace had installed same time. I've been pretty happy with them so far. I didn't realize the problems so many are having til I read these complaints. I guess the reason I went to this site was because of the very loud noise I get when the heat pump kicks on. I wasn't sure if this is a problem or not then I read that someone else has same problem. I guess if that's my only problem then I'm luckier than most on this site. I hope that mine last long I'd hate to replace it. I did have a good instaler do the work. He said he has installed hundreds of units different brands and that this is the least brand he has trouble and service calls with. I went with his opinion since he does know. I guess like the one person said anything man made can break so it's like anything, you get good and you get bad ones.

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Date created: 2010-10-24 Name: Fred
Location: Delaware

Satisfaction Rating:
Review:
"Working well so far..."
After reading so many negative reviews I'm thinking we were fortunate. We have had a two-ton Ducane heat pump in service since 2002 and it's still plugging along with no repair issues. This house was built in '62 and had never had forced-air heating or cooling before. The contractor had the heat pump installed by a reputable tech. However, as we later learned, a jackleg subcontractor was hired to install the ductwork. The system wasn't right from Day One. It ran constantly. It couldn't keep up in summer and delivered cold air in winter when the outside temp was below freezing. We had a local HVAC contractor out to look it over and offer suggestions. He wasn't all that thrilled with the Ducane brand but told us as long as it functioned, the half-assed ductwork should be replaced. That's now done. It's been working much better and the electric bills are lower. The heat pump was installed together as a matched set. Going on 8 years now, the unit is still functioning. And it's been working through some very cold and icy winters.

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Date created: 2010-01-15 Name: Harrisburg, PA
Years owned: 3

Satisfaction Rating:
Review:
"No problems so far"
Outside unit is a bit loud when it kicks on but so far so good.

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Date created: 2008-12-28 Name: Andy Anderson
Location: Phoenix, AZ
Years owned: 4

Satisfaction Rating:
Review:
"Owner Constuction Management Co. in Phoenix AZ."
I am in construction management. I design, estimate and help people buy the products for their homes at the best Quality for the price. (Only 35 years experience)I have a Ducane Unit. I have had it repaired 4 times in 4 years almost a year apart. But I am going to say this. It does not matter what you buy any more. Just watch the show "how it is made" that's right ; no human hands all by machines, so what do you all expect. They are all made the same. You might get a good one or a bad one. This is how it is. My best advice is to buy one that the manufacturer or distributor is local so you can actually go to them if you need to. They don't want to see you! Trust me! Andy

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Date created: 2008-10-28 Name: K. Cooper
Years owned: 5

Satisfaction Rating:
Review:
"Aux. heat"
Heatpump works great in A/C mode and ok in heat, but have to replace aux. heat strip relays every fall. There relay coils are 24vdc for some reason, and they burn out each year.

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