Consumer Reviews of DUCANE heat pumps

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Date created: 2011-11-07 Name: Keith
Location: St. Louis
Years owned: 3

Satisfaction Rating:
Review:
"Warranty Issues?"
Manufactures have decided to go around the Dealers to stabilize the products price, so they create a new brand name and seek a new course of sales, in most cases more direct, via internet, or warehouse sales, or retail outlets, when a new brand name recently hit the market. I asked the manufacturer who they were going to sell it to, the remark was, "Were going the sell the sh** to everyone". Well, in the process of the new sales fart, they missed, forgot one thing, the time, effort, ongoing training and quality that comes from a seasoned Installer and the difficulties associated with maintaining a quality Dealership. Selling that sh** to anyone has become the biggest boob ever. And, Now were paying for it and deserve it!, So the most important I could tell you, whether you believe it or not, as I am sure most of you trust your service company, In most cases it's the quality of the man that came to your house and installed your new system whatever the brand, is what determines the longevity and the service issues of your new system, if you have a service problem get a second company to verify your issue and even a third. All the manufactures have pretty much the same technology, and generally produce good products, they do not want the product coming back and go thru great pains to prove it before they let it out to the consumer, so be sure to check all the players, as I said the most important is the installer.

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Date created: 2011-03-13 Name: James Blackford
Location: Martinsburg WV

Satisfaction Rating:
Review:
"How about the satisfied customer"
You know I read all about the unsatisfied customer but no one read about the good service or how the unit has worked for them. How many unit are installed every day. How many unit are running great. I have a Coleman heatpump that has run for over 18 years and has been a good one. I bet if I was to look for Coleman heatpumps I would find a lot of unhappy camper to. I live in West Virginia and the winter's around here get cold to. Now that I'm looking to replace my unit and though that the internet would be a good place to check out review's all I see is unsatisfied customer. Yes I know their are lemons in the group, but one in ever 1000 or 3000 is not bad. So how about sum postive review's.

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Date created: 2010-03-09 Name: Bubba

Satisfaction Rating:
Review:
"Rep"
For those who are looking for a phone number to Allied Air, the makers of the Ducane units, it's 1-800-448-5872. They are out of Columbus SC. Though affiliated with Lennox, they are manufactured at separate facilities. Ducane has been a good selling product for me, but there are many under-trained installers putting systems in. Trane, Carrier, York etc, all experience problems with under-trained installers. They are becoming an industry nightmare. Know not only your contractor, his reputation, his references, but always, I mean always asked the person touching your baby (heat pump), ask that person for his certifications before starting work.

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Date created: 2008-06-06 Name: John Briscoe
Location: Kansas

Satisfaction Rating:
Review:
"a/c contractor"
Ducane uses Copeland compressors, the best. Other then that its no different than any other brand. The coils are made in the same factory as nearly all other brands made in this country. If you having a problem with your equipment its usually the installation to blame, not the brand. Ask for an expansion valve and hard start kit with your new equipment. It will protect the compressor and run more efficiently. Also ask the installer to use a micron gauge when applying a vacuum. Heat sink the valve assemblies when soldering the lines..

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