Consumer Reviews of DUCANE heat pumps

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Date created: 2013-03-28 Name: Sylvia Mahon
Location: Montgomery Village,m MD

Satisfaction Rating:
Review:
"TOTAL Buyers Remorse"
I am actually beyone Very Unsatisfied; 5 years and 4 days ago I have this piece of crap installed. Yesterday the hp failed forever - the compressor blew. I have had this junk serviced at least 5 times a year (25 times, Freon leaks, blowing the main fuse, etc).....luckily I have a hvac guy who helps me out now. Today, a brand new carrier will be installed and the total cost is $1600 less than what I paid for the junk in my yard. My neighbor has a 27 year old hp and it works better and costs less to operate than my 5 year 4 day old loud, noisy, worst piece of equipment I have ever purchased. The Carrier will be here any minute. I hate this product and the worst part is I have never been able to contact anyone from the organization over the last 5 years and at least 100 emails or comments have gone unanswered as well. Way to stand behind your products. I'll never purchase this product or anything else you may make. I don't care if it is made in america...it sucks

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Date created: 2013-03-21 Name: Ray
Location: Gettysburg Area

Satisfaction Rating:
Review:
"2 Bad circuit boards high electric bills."
Unit installed in 2007 I think. We had the circuit board fail the following year (outside unit) and then again just short of 2 years later. In both cases, HPump not producing cooling and or emergency heat kicking on for standard heating. In both cases, my electric bill went from ~$140.00 a month to ~$700.00!!! Also had the main blower (inside unit). I am now seeing just this winter my electric bills avg ~$300- 400.00 per month with everything in the house either super low watt or turned off. Anyone else experience something similiar with Ducane?

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Date created: 2012-04-25 Name: Arturo F C
Location: Kernersville NC
Years owned: 2

Satisfaction Rating:
Review:
"Only last 2 years"
Ducane heat pump hp13 l24p-1b died after 2 years,my family are going to sufer until I get $4,000 to buy another. Sad situation.

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Date created: 2012-02-13 Name: carl
Location: south carolina

Satisfaction Rating:
Review:
"piece of junk"
I hate my Ducane, every winter its goes out if the temp gets below 20 degrees. Piece of crap buy at your own risk after reading all these statements.

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Date created: 2012-02-08 Name: GMBS
Location: Washington NC
Years owned: 7

Satisfaction Rating:
Review:
"Don't buy a Ducane"
I also own a Ducane that is a piece of junk. I average a repair no less than twice a year. I have even had to replace the board in it. "Guess what" it is down again. Probably the compressor since I have replaced everything else in it. Do yourself a favor, do not buy one.

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Date created: 2012-01-29 Name: Newt
Location: Spartanburg,SC
Years owned: 5

Satisfaction Rating:
Review:
"Knowledge Is Power"
Don't listen to anyone who installs these units. They have a vested/biased opinion. These things are junk. They are installed by builders/subs for a reason, they're cheap. Ours didn't make it through the 1st winter. Average 2 calls per year for vibration, Circuit Board, leaks, fan, etc... Called original installer for the first 2 years up until the point he made the statement "Wished I would have never started installing Ducane's!". Used two different hvac tech's after that and now it's time to call another. Maybe I'll get lucky and someone will steal my own unit for scrap metal and I can replace it with a York or Train.

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Date created: 2012-01-22 Name: charlene
Location: Glen Mills, PA
Years owned: 1

Satisfaction Rating:
Review:
"Bad boards - sorry I purchased this unit"
My Ducane is not even a year old and this is the third time the board as blown. Two times in the last month! Been without heat for a week. I've spent more money on repairs in the last month then I did with the previous "hunk of junk" that was 15 years old! So sorry I purchased this piece of crap!!!!!

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Date created: 2012-01-17 Name: B. Howard
Location: Baltimore, MD
Years owned: 6

Satisfaction Rating:
Review:
"Another Ducane Lemon"
I have had this ducane unit for six years and have the repairman out (besides the regular 2x a year check)at least a couple of times every season with the unit freezing up, the house being cold during the winter and now a bad valve that has leaked out the freon. I can't wait to see what else will go up. After reading the other comments I can only pray.

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Date created: 2011-12-05 Name: Al Smith
Location: BC Canada
Years owned: 4

Satisfaction Rating:
Review:
"The Ducane Heat Pump Nothing but problems"
Replaced motor and unit is far too costly to operate and noisy in short 'it's junk".

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Date created: 2011-08-20 Name: jan
Location: carlisle pa
Years owned: 7

Satisfaction Rating:
Review:
"Junk unit!"
Always has been so noisy I can't sleep (its outside of bedroom.) multiple problems. Seems too expensive to run.

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