Consumer Reviews of DUCANE heat pumps

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Date created: 2008-12-18 Name: B Romeo
Years owned: 2

Satisfaction Rating:
Review:
"Discharge line split at compressor"
This heat pump ( 2HP13L60P-1A)is 2 years old and in Dec 2008 the heat quit working . The company that installed it came by and spent 4 hours and soldered a split discharge line . The pnly way this can split is fauly copper . The line was soldered and 10 lbs r22 added . The repairman stated that he could get over $ 1000 for this fix all day long . I asked if it was a defect why cant it be warrantied . I was told you have a 1 year labor warranty . I told him then he should have replaced the compressor and line under warranty , he said good luck getting paid for warranty so he charges the customer . Great way to make a living .

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Date created: 2008-12-02 Name: JohnnY Black
Location: Loganville, GA
Years owned: 1

Satisfaction Rating:
Review:
"My Ducane Pain"
A little after a year my compressor breaks at the factory weld. My 13 seer unit parts are covered under warranty at this point but I do have to pay labor costs of 650 to get repaired. I called Ducane and they said "there's nothing we can do for you" (in regards to labor compensation) My service repair tech. told me he'd replace the whole unit for Ducane is junk in his opinion. Judging by some of these complaints I'm reading here, I may ultimately have to do so!

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Date created: 2008-11-06 Name: k Butler
Location: Falkville, AL
Years owned: 1

Satisfaction Rating:
Review:
"ken of falkville al"
I am very unsatisfied with this unit, the air works ok but when the temp goes down so does the unit. It gets stuck when it defrost will not go back to air or heat had service out 6 times and still not working. When I call for service and tell them it’s a Ducane they don’t want to come out or don’t show up Next time I call it will be for a new unit.

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Date created: 2008-10-02 Name: C. Reardon
Location: Glouster, OH
Years owned: 1

Satisfaction Rating:
Review:
"DO NOT WASTE YOUR MONEY!"
I paid $1050.00 for this heat pump a year ago. I worked fine during the summer, and broke down after about 1 month of winter. I had to use my furnace on emergency heat, which resulted in electric bills over $400 a month. I had a repairman here 4 times, and was told that the freon leaked out and needed to be charged. Even after that, the motor had to be replaced. It still, to this day, does not work. I'm not wasting any more money on this piece of junk. I've learned my lesson and will buy another brand elsewhere.

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Date created: 2008-07-05 Name: Bill
Location: Duncan B.C. Canada

Satisfaction Rating:
Review:
"business owner"
Installed a Ducane 13 seer heat pump for a customer in a new home and in 3 months they were having high electrical bills and the outdoor unit quit. Technician found a leek on an elbow at the condensor. Went to the supplier to get warranty for replacement of r22, but they said Ducane refused it as they only warranty leaks for one month and this was not the first leak claim they had tried to put through. No response from Duane to my emails either. No more Ducanes for us and no more dealings with the wholesaler either as they see nothing wrong with Ducanes policy. We should have read the reviews here before buying a Ducane. Read and hear!!!

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Date created: 2008-06-16 Name: Billy Cox
Location: Richmond, VA
Years owned: 2

Satisfaction Rating:
Review:
"ducane troubles"
Unbelievable!! A large company can have such inferior products and still stay in business. My Ducane heat pump has been nothing short of great problems.

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Date created: 2008-06-13 Name: John Crow
Location: Knoxville, TN
Years owned: 2

Satisfaction Rating:
Review:
"Stop the MADDNESS"
In my own personal opinion please do not buy a Ducane Heat Pump and Air Conditioner unit. If you read these reviews and are still compelled to buy one just take an extra thousand dollars and burn it. It's a lot faster than the amount of time you will spend trying to get it fixed over the next two years. The only untruth I have read in the reviews are that they are dependable. I Am on repair number 8 in two years. Yes the warranty is great they give any part you may need. Its the hassle and labor they don't cover on weekends and holidays. When it freezing out and your six month old baby is cold or in the summer time the control panel goes out and turns the heat on. Someone needs to call for a class action law suit and get our money back!

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Date created: 2008-04-15 Name: H Giles
Location: Hurt, VA
Years owned: 2

Satisfaction Rating:
Review:
Purchased in October 2005 a 12 seer Ducane Heat Pump. Have spent so far about $800.00 on Freon leaks. Now is no Freon in unit. Will be another $750.00 to fix leak and put in Freon. So will be over $1500.00 in less than 3 years. We are going to replace with another model. I sure wish I had read these reviews before purchasing a Ducane but we thought the installer, who is now out of business was reliable. My mistake. I tried writing Ducane--even the ceo office. I got replies but no help from them. They are not at all consumer service oriented. Please do not purchase a ducane heat pump!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Date created: 2008-04-14 Name: patti stewart
Location: Ragland, Alabama
Years owned: 5

Satisfaction Rating:
Review:
The unit has been nothing but trouble from the first day! Everything has been replaced on the unit two times! The unit is froze up at the time I'm writing this! I can't get anyone to come and even look at the unit! My installer won't return my calls and the company tells me they can't talk to me! Why? I have a ten year warranty on this unit! And I want the unit repaired or replaced! I would also like a phone number to talk to someone at this company! I have been very disappointed with this product! I would not recommend this product to anyone!!!!

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Date created: 2008-04-07 Name: Keith Brown
Location: Germanton, NC
Years owned: 3

Satisfaction Rating:
Review:
I have had this unit for 3 years as of 04/07/08 the unit is still not working right. Do not buy one of these units you will have problems. I have had other heat pumps in the past that have lasted 20 years or more without any problems. Ducane's fan motors burn out and their lines bust. I have spent several dollars on repair work and it is hard to even get someone out to do the work.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.