Consumer Reviews of DUCANE heat pumps

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Date created: 2010-06-21 Name: Joseph
Years owned: 5

Satisfaction Rating:
Review:
"New home buyer"
The builder put this piece of junk in. It broke the second year, the third year, the fourth year. Tonight, it just completely burnt up and it is 89 degrees outside. Never, ever, buy a Ducane or allow your builder to stick you with one. Now, I'm out a few grand to put a new system in after only five years in my new home.

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Date created: 2010-06-01 Name: Ron
Years owned: 7

Satisfaction Rating:
Review:
"Ron"
The warranty is over and the unit is no good because the compressor just stopped working. I wish companies know how to build things that last so I could buy in the USA.

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Date created: 2010-03-09 Name: Bubba

Satisfaction Rating:
Review:
"Rep"
For those who are looking for a phone number to Allied Air, the makers of the Ducane units, it's 1-800-448-5872. They are out of Columbus SC. Though affiliated with Lennox, they are manufactured at separate facilities. Ducane has been a good selling product for me, but there are many under-trained installers putting systems in. Trane, Carrier, York etc, all experience problems with under-trained installers. They are becoming an industry nightmare. Know not only your contractor, his reputation, his references, but always, I mean always asked the person touching your baby (heat pump), ask that person for his certifications before starting work.

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Date created: 2010-02-24 Name: J. Plyler
Years owned: 2

Satisfaction Rating:
Review:
"Ducane Heat Pump"
The system (2HP13L48P) is under three years old and replaced an Armstrong unit that lasted 8 years. This unit ran fine for the first year and one half, however since then it's been down 30% of the time since. An elbow out of the compressor leaked all the r22 out the first time had that soldered and everything was fine then the defrost board went, and 2 weeks ago the same elbow has let loose again. It's down for who knows how long again. A good reputable manufacturing co. would not want anything of this quality in the field.

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Date created: 2010-02-16 Name: Carl
Years owned: 3

Satisfaction Rating:
Review:
"Ridiculous"
I had never heard of Ducane. I wish that were still true. Our brand New House came with a Ducane 4-ton Heat Pump that has been one problem after another since we moved in. The outside unit has quit all three winters. It will not hold freon. The unit actually rattles inside my wall, making our dining room almost unusable when the heat pump runs due to the noise. Maybe an installation problem - I don't know. All I know is that this unit will have to be replaced long before it should, and the replacement will be anything but Ducane. Do yourself a favor and stay away from these cheaply made and undependable heat pumps.

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Date created: 2010-01-15 Name: Harrisburg, PA
Years owned: 3

Satisfaction Rating:
Review:
"No problems so far"
Outside unit is a bit loud when it kicks on but so far so good.

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Date created: 2010-01-11 Name: Upset
Years owned: 4

Satisfaction Rating:
Review:
"A piece of junk"
Nothing but problem between the third and fourth year of working. Also hard to find replacement parts. Even try to go online to find them. The company shows nothing.

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Date created: 2010-01-02 Name: M. Jones
Years owned: 3

Satisfaction Rating:
Review:
"feed up"
I bought my unit for $4500.00. The first year, the insulation on the inside unit came undone and sucked into the A-coil later that year. Then the outside fan motor just stopped working. All in all, I have had to have someone out every season for something. The parts have been replaced but somehow I always get stuck with paying labor, despite the warranty. This year, the cooling worked great but now that we have gotten into the colder weather, the outside unit has stopped working again.

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Date created: 2009-12-17 Name: J. M.
Location: Phoenix, AZ
Years owned: 5

Satisfaction Rating:
Review:
"Ducane it garbage"
I purchased the unit from Alaskan Air Conditioning and had problems immediately. It was making a clacking noise and it took them two visits to figure out it was the blower wheel. Next, a switch went out and on year five told he needs the expansion valve replaced. This part runs about 600 bucks. Alaskan is telling me I have to purchase their performance package at $580.00 to keep my extended 10-year warranty. Total rip off from Alaskan and Ducane heat pump is crap. Don't buy it and don't use Alaskan to install or service it in Phoenix, Arizona. Ducane must have a problem with the expansion values failing!

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Date created: 2009-07-21 Name: Craig Petrosky
Years owned: 4

Satisfaction Rating:
Review:
"Ducane = Complete Crap"
Purchased 10 parts and labor warranty on a Ducane Heat Pump. It has been serviced with one problem or another every year. The unit is four years old. Ducane refuses to honor the warranty, but my contractor is honoring it by donating his labor and buying the parts. 3 times the fan has pulled out of the thin sheet metal and thrown itself against the coils. Luckily the fan was even crappier than the coils and bent against them. With 110 degree plus temps, Ducane needed 10 days to ship a fan motor out to replace a four year old one that failed. will never buy from them again. Do yourself a favor and avoid this dishonest and disreputable company

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