Consumer Reviews of DUCANE heat pumps

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Date created: 2008-06-03 Name: Earl J. hartlage Jr.
Location: Louisville, Kentucky
Years owned: 3

Satisfaction Rating:
Review:
"Earl J. Hartlage Jr. Home owner"
I bought two Decane heat pumps for my new home one for upstairs and one for down stairs. On my down stairs unit a factor part broke on the outside unit, and I can't seem to get anybody to fix it. I bought the unit form 2-j Supply Company in Louisville Kentucky. But it's a 12 sheer unit and they do not want to fix it. I tried e-mailing Decane for a factory rep. but no one returns my e-mails and they don't have a 1-800 phone number on Ducanes web page. What can I do?

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Date created: 2008-04-19 Name: Jerry
Location: Boca Raton, FL

Satisfaction Rating:
Review:
I am an A/C contractor in Florida and I've been installing Ducanes for over 5 years. I must have installed over 100 and only had trouble with 2. The are extremely quiet with good safety features to protect the units' major parts. However as a rule you should never install a 13 seer Ducane heatpump without replacing the air handler which should be matched properly. I highly recommend the rcme series for residential 1 1/2- 5ton. In states that experience under 50 degree temps on a regular should have no less than 20kw heat strips to assist the hp, and please find technicians that know what the hell they're doing. Out of all these complaints I'll bet 80% of them are the techs' fault. Trust me... In my experience (18 years) Ducane and Rheem must be installed by the book, no shortcuts! Did you know that Ducane is made by Lennox?

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Date created: 2008-04-04 Name: CRAZY CARL
Location: Milwaukee, WI

Satisfaction Rating:
Review:
I don't own a Ducane but I am a wholesale supply house. I read these reveiws -- I have never heard any of this. It sounds like a lot of you need to call another tech -- you are over-paying. Ducane also has a no hassle warranty and also offer a 100 labor credits that I bet your techs are keeping. These units will not fuction well below 32 degrees -- it will cause parts to fail a lot faster. Also if you maintain the fans by cleaning and lubing that will protect your investment.

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