Consumer Reviews of COMFORTMAKER heat pumps

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Date created: 2011-12-09 Name: B. Willson
Location: Richmond, VA
Years owned: 4

Satisfaction Rating:
Review:
"It's all about the installation"
Four years ago we had two Comfortmaker heat pumps installed as part of a complete re-do of our hvac system. We have 14 and 17 seer units. It took a while for the hvac company -- James River Air in Richmond, va -- to get the system balanced right, but once they did, the system has been nearly flawless. We have a service contract that includes inspections twice every year and covers repairs. The units have ten year warranties. a couple of times we've had an electrical part fail, and they were quickly replaced. I agree with the comment above that it's all about the installation. Most heat pumps are pretty similar in design, but getting the system installed correctly and balanced well is the difference from one house to another. If you're having hvac work done, make sure you use an established and well-regarded company that services what it sells.

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Date created: 2010-12-03 Name: R. Backman
Location: Lexington, SC

Satisfaction Rating:
Review:
"20 years and still working great"
Just getting ready to replace my Comfortmaker HVAC after 20 year of trouble free service. Only replacing because of the Gov. rebate and the fear that I'm on borrowed time and the desire for more efficiency. My HVAC guy is installing a Tempstar. I hope its at least half as good as the one I'm replacing.

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Date created: 2010-11-19 Name: Lori G.
Location: Myrtle Beach, SC

Satisfaction Rating:
Review:
"Good Product in my book"
We bought our house in 1985 and it came equipped with a Comfort Maker Heatpump. The builder suggested a yearly check up to keep it running by someone that was good at his work. We did just as he suggested and had a local man check it. He was very diligent and got after a few initial leaks but then it worked fine. He finally left the business and we got another good mechanic to check on it yearly after that. Here it is 2010 and we are still using the same Comfort Maker and it's working great cooling in the summer and heating in the winter. If it breaks tomorrow it will have done a great job. It's 25 years old!!!!

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Date created: 2010-03-04 Name: A. Barineau

Satisfaction Rating:
Review:
"General manager of HVAC company"
To respond to the unsatisfied customers with Comfortmaker systems or any other brand. The most important day of your system is the day it is installed. If the system was installed properly, I.E.: duct sizing supply and return, system sizing for the load, copper tubing sizing, high voltage wire sizing, general installation, etc. the list goes on, then 80% of all problems are normally found to be from the installation of the system and human error. Most HVAC shoppers tend to purchase systems based on price not quality, comfort level nor peace of mind, I.E.: professional installation, sized correctly, extended warranties, etc. So you tend to get less experienced companies/techs doing the install. Also, did you get the basic system "builders model" or the brands top of the line model? Last but not least, the service after the install should be prompt and thorough, if not that reflects on the techs, management and company doing the repairs. Warranty repairs are from 8-5 Monday-Friday. Parts or normally in stock, if not they will be shipped in; however most clients do not want to pay overtime rates for after hours calls nor do they want to pay for next day shipping, so there can be a delay to start and completion of repairs. And yes every now then we do see a system with problems beyond what is normal. The install company and the manufacturer should stand behind their product and do what is needed to resolve the problem. If I can be of any further help, please email me at Abarineau@aol.com

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Date created: 2008-06-09 Name: John R.
Location: Franklin, TN
Years owned: 15

Satisfaction Rating:
Review:
"Great System"
I'm not sure about the 15 years, but we've had this Comfortmaker heat pump system a long time. When we bought it, 12 seer was top of the line. No problems, just routine maintenance. It's still heating and cooling our home just fine.

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