Consumer Reviews of COMFORTMAKER heat pumps

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Date created: 2013-03-18 Name: June Cassidy
Location: Osprey Florida

Satisfaction Rating:
Review:
"Model # NXH560GKA heat pump"
A comfortmaker heat pump was installed at my home on August 16, 2010. Two years and 7 months later the service technician told me that the reversing valve was cracked and to replace it would cost $833.00. The coolant would cost $35/pound and require 13 pounds and the labor would be 4 hours, thus $833.00 for a comfortmaker heat pump less that 3years old. I called comfortmaker customer service whereupon I received no satisfactory answers concerning how often this happened for this model or what could be the cause. There was no help whatsoever from customer service. This was entirely unsatisfactory as has been this comfortmaker heat pump. The equipment was serviced every 6 months. Buyer beware you will not get value from this equipment.

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Date created: 2012-09-03 Name: D.MILLER
Location: SPACE COAST FLA

Satisfaction Rating:
Review:
"Air handler & Outside Unit"
Do not buy this system from this company. In 2010 we moved to Florida the existing unit failed. We called a/c Company to replace old unit, they assured me Comfortmaker was okay, I regret not checking on systems reputation as the result I have replaced the evaporator coil twice, txv valve once, blower motor once and its only been two years this company can not keep selling this junk and the no name a/c company that installed it won't work on them so what do you get for the money hot house & less comfort..... do not buy this system from this company.

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Date created: 2012-06-07 Name: T. Cline
Location: Central, Ohio

Satisfaction Rating:
Review:
"P O S"
Installed new comfortmaker 7 mos. ago along with new a coil. Ran fine til now, compressor burnt up. Dead short on all three leads. This unit replaced a Payne unit that was installed in my home when I built in 05. The Payne compressor also burnt up after 7 yrs. due to plugged acoil, that has a recall and class act lawsuit on them. Payne and C,maker are owned by Carrier. So my opinion of their products is they are junk, stay away and do not buy. But if you like headaches and wasting money, go ahead. My money will be spent on Trane next time, I know several people who have them and have had no problem.

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Date created: 2012-05-21 Name: M. Nielson
Location: Santa Rosa Beach, FL
Years owned: 5

Satisfaction Rating:
Review:
"Big Rip-off/Comfortmaker"
Built a new home in 2006. 4 Comfortmaker systems installed in 8/2006. Moved in 1/1/2007. Nothing but problems with Comfortmaker. The coils no good, leaking rust down drain pipe/have had parts fail. costs hundreds in labor expenses. Told, they know about thes3 models/no recalls done, just letting the consumer suck it up. Do not buy Comfortmaker... especially if you live in the south. And I am meticulous about changing filters and keeping drain line flushed! Cheap junk! But cost me thousands and thousands for 4 units...& all units showing same problems as main unit..just used less and taking longer to go belly up!

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Date created: 2012-03-28 Name: Jim
Location: Gladewater, TX
Years owned: 1

Satisfaction Rating:
Review:
"15 months and failure ..."
I did much research before putting this 5 ton heat pump in. I saw such horrible reviews online for even the best brands. So then I looked up hvac contractors on the bbb site and all had glowing reports. So I assumed that a good install makes a huge difference. Well unfortunately the expansion valve went bad after only 15 months. So what if the part is covered? I now will owe $250 for the labor and that well sucks up any savings I built in efficiency. I paid almost $6000 for this system. Very unsatisfied.

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Date created: 2011-05-30 Name: J. Frank
Location: Potales, NM
Years owned: 4

Satisfaction Rating:
Review:
"Unreliable/Poor Quality"
I bought a home with a ComfortMaker Heat Pump installed (1 year old). I had the coil leak that same year (wasn't covered under warranty). Local tech soldered the leak and I got away withour unit replacement/few hundered R-22 recharge fee. About a year and half later (unit now about 4.5 yrs old), the coil springs a leak in a different portion. What a piece of junk!

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Date created: 2011-05-29 Name: D. Babcock
Location: Fort Worth, Texas

Satisfaction Rating:
Review:
"money pit, replaced after 4 years"
This 2.5 ton unit was installed in november 2006 in a newly built home. It has gone through 3 coils and needs a fourth. The warranty people are difficult to work with. I have had to have service professionals out on it each summer and winter since I've had it at extreme costs. After 4 years of irritations with this piece of crap, I'm now spending $$$$$ to have it replaced. I'll never consider Comfortmaker again!!

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Date created: 2010-08-20 Name: J Goodwin
Location: Ponte Vedra Beach, FL.

Satisfaction Rating:
Review:
"Poor Product"
Purchased the unit in April, 2010, have had nothing but problems !!!!!!!!!!!!!!!!!!!! Compressor will just QUIT, and the only way to get it back on is to turn unit off for 20 minutes. Service people have been here 5 times in 5 months, can NOT find out what is wrong, and this is a brand new unit, we may sue dealer who sold us the unit to get him to replace it. Never purchase a Comfortmaker Heat Pump. Poor, Poor quality.

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Date created: 2010-01-21 Name: Bob S
Years owned: 4

Satisfaction Rating:
Review:
"Many repairs"
I have a 14 seer heat pump unit. The repair person has been on-site 40 times since it was installed 4 years ago. He has replaced everything on the unit except the covers and fan. Thank goodness that it is still under warranty. Multiple contacts to Comfortmaker have been ignored. I wanted them to replace this unit with a more reliable unit even if it meant a lower seer rating. I think they are waiting for the 5 year warranty to expire this year.

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Date created: 2010-01-10 Name: Clifton Forge
Years owned: 1

Satisfaction Rating:
Review:
"home owner"
Cooling ok. Heating constant malfunctions in heat cycle.

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