Consumer Reviews of COLEMAN heat pumps

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Date created: 2013-02-20 Name: Jo Fry
Location: Trenton, Ohio 45067

Satisfaction Rating:
Review:
"Mrs Jo Ann Fry"
Not upset with heat pump exactly but the Heating and air company that installed it. I need to ask what the problem is that I cant switch from heat to air. He would come in late fall and late spring to switch it over so now for that s winter he won't answer my calls so we have heated with electric heaters all winter. What could be the problem and who in my area could I call to repair? He got his money and he doesn't care now. Any advise out there? Thank you for your time.These are numbers for model ahx42d3xh21a.

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Date created: 2012-09-28 Name: D Gore
Location: Lakeland, FL

Satisfaction Rating:
Review:
"Never ending leaky Evaporator coil"
Purchased unit 2006 from contractor and they installed it. 3 years later Evaporator coil leaks. Under warranty. Free coil but $400 labor. $130 for initial call and charge until coil arrives. 3 years later evap coil freezes and no cool. Again leaky evaporator coil now out of warranty. 1 can stop leak, 3 lbs r22 and $390 and it is working. 6 months later Stops working. I have spent $920 on service calls in 6 years and it is still failing. I do not want to spend another dime on a piece of crap that never stops leaking. Purchased from Lilly's ac in Lakeland fl and serviced by the same. I traced current problem to Low pressure switch (soldered) and am using a portable ac that works. My father has window units all 10 tears old with no problems and this units never stops having problems.

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Date created: 2012-06-05 Name: Gregory Casper
Location: omaha,Nebr

Satisfaction Rating:
Review:
"Won't do this again"
I have also had a problem with this Coleman heat pump. This is was my fourth unit. Now I'm installing a new unit but different brand. I will not buy Coleman again. Thought the name would mean something, but I was wrong.

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Date created: 2012-03-29 Name: D.Gore
Location: Lakeland, FL
Years owned: 6

Satisfaction Rating:
Review:
"York 3.5 Ton Heat Pump, EV Coils leak"
Unit lasted 3 years and Evaporator Coil leaked out Freon. 5 Year parts warranty and $400 labor later it worked for 3 more years until the Evaporator coil replaced started leaking again but smaller leaks. Now past 5 years part is out of warranty. New Coil cost $800 and labor is extra. These units last about 3 years. I had the man put in 3 pounds of freon($150) Stop leak ($150) + $100 service and he says the result is 50/50. He says he has had a lot of trouble coils leaking. Mfgs are making bad coils on purpose. York was in Mexico and is now back in usa and has 10 yr warranty. Will not buy.

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Date created: 2011-11-29 Name: G. Jones
Location: Ghent,WV
Years owned: 6

Satisfaction Rating:
Review:
"TOTAL JUNK!!!"
This Coleman heat pump has been a total junk! I have had the compressor replaced twice in 2 years. Vibration caused a hole in the coils. Leaking out the r22 freon. And now the reversing valve is stuck in it! The unit is now going on it's 6th year. I would not ever buy another Coleman. (The compressor was under warranty but not the coils) Looks like maybe they now warranty them for 10 years. Too little too late for me. :(

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Date created: 2011-11-16 Name: Prof Fenner
Location: Portland, Oregon
Years owned: 5

Satisfaction Rating:
Review:
"Echelon Poor Quality"
In five years, we have had more than a dozen warranty service calls! The Coleman Echelon series units have poor quality and poor maintenance. I would never buy another.

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Date created: 2011-09-20 Name: beatrice
Location: hillsboro tx

Satisfaction Rating:
Review:
"runs nonstop"
Don't buy this junk. It's falling apart, and noisy. Coils leaked two times already. Coleman said they would fix but I guess they forgot and never sent anyone. I wouldn't recommend this brand to better stick with coolers and lanterns.

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Date created: 2011-09-20 Name: tina g
Location: new orleans la.

Satisfaction Rating:
Review:
"sucks"
Bought top of the line 18 seer Coleman heatpump. I am very unsatisfied. The units paint is peeling off runs constantly. Called contractor today and now the units out of refrigerant. From what I read coils are leaking. I paid 12000$ for this and my ruud unit I had ran with no service calls for 10 years should have put same brand in not this Coleman Echelon ...

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Date created: 2011-09-03 Name: Linda Bodnar
Location: Montreal, Canada
Years owned: 7

Satisfaction Rating:
Review:
"no service support."
We had a Coleman heat pump installed in 2004. Had to have the compressor changed after a few months of installation, and now once again it has broken down. Our dilemma is getting the service company to come and repair it. The first time it took weeks to have it looked at and repaired, and that was during a severe heat wave, and once again we feel like we are sitting ducks. Our servicing company is hydro comfort, in Montreal Canada. The most unreliable people I have ever come across. They promised us 2-3 days for a technician to call, no one has called yet and it's going on over a week. We called them back, and left a message, no one has yet gotten back to us. The exact same situation as the last time around. If anyone from the Coleman Corporation is reading this, the companies you hire for servicing, this one in particular, are ruining the reputation of the Coleman name. Because of this situation, I would not recommend anyone purchasing a Coleman heat pumps, for lack of service support, and also lack of confidence in the product itself, especially when it is brand new, and their is a problem with the unit, where it needs to be serviced, during our purchase back in 2004.

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Date created: 2011-04-23 Name: T. Smith
Location: Dallas, tx.
Years owned: 1

Satisfaction Rating:
Review:
"Coleman Heat Pumps Saved Me Lots of Green."
I bought this Coleman System for my House last year. I did get a system that qualified for the Federal tax rebate, but I saved even more money when the bills started coming in. This 2-stage heat Pump dropped my electric bills on average for 12 months's 103.00 dollars a month. I have a lifetime warranty on my compressor and 10 year parts and labor warranty. i had to buy the Labor warranty but that wasn't a problem for me. I am saving over $1200 a year with this Coleman Heat Pump. Another thing that I am very excited about is that system is so quiet that I can't tell when it on or off. I did upgrade to the communicating system, that is a bonus feature that offers a lot of extras, when programming my system to personalize what I want my system to do.

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