Consumer Reviews of COLEMAN heat pumps

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Date created: 2013-02-20 Name: Jo Fry
Location: Trenton, Ohio 45067

Satisfaction Rating:
Review:
"Mrs Jo Ann Fry"
Not upset with heat pump exactly but the Heating and air company that installed it. I need to ask what the problem is that I cant switch from heat to air. He would come in late fall and late spring to switch it over so now for that s winter he won't answer my calls so we have heated with electric heaters all winter. What could be the problem and who in my area could I call to repair? He got his money and he doesn't care now. Any advise out there? Thank you for your time.These are numbers for model ahx42d3xh21a.

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Date created: 2012-11-28 Name: Dagney
Location: spokane

Satisfaction Rating:
Review:
"Who is John Galt?"
I am reading reviews and John Galt has it 1000% right -- the unit must be installed properly!

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Date created: 2012-09-28 Name: D Gore
Location: Lakeland, FL

Satisfaction Rating:
Review:
"Never ending leaky Evaporator coil"
Purchased unit 2006 from contractor and they installed it. 3 years later Evaporator coil leaks. Under warranty. Free coil but $400 labor. $130 for initial call and charge until coil arrives. 3 years later evap coil freezes and no cool. Again leaky evaporator coil now out of warranty. 1 can stop leak, 3 lbs r22 and $390 and it is working. 6 months later Stops working. I have spent $920 on service calls in 6 years and it is still failing. I do not want to spend another dime on a piece of crap that never stops leaking. Purchased from Lilly's ac in Lakeland fl and serviced by the same. I traced current problem to Low pressure switch (soldered) and am using a portable ac that works. My father has window units all 10 tears old with no problems and this units never stops having problems.

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Date created: 2012-09-09 Name: John Galt
Location: Seattle, WA

Satisfaction Rating:
Review:
"Bad Installations"
I am here to give my review of Coleman products as an installing contractor. My company has installed American Standard, Trane, Rheem, Amana, Goodman and Bryant. We have settled with Coleman and install this brand 98% of the time. We like Coleman because of the small amount of warranty call backs, impressive equipment features and distributor support. I am here today because I lost a job due to bad reviews of the Coleman product here on this site. While going over the bad reviews its apparent that 90% of them are due to bad installations (this goes for every major brand.) Since I have been installing all kinds of hvac equipment for years and years I can tell by the descriptions. Aside from the leaky coil claims I feel confident that nearly all other problems are from poor installation practices. My company has installed over 1000 Coleman heat pumps and we have had less warranty compressor replacements and coil leaks than any other brand we've sold in the past. Think of this: Why would Coleman offer an unheard of lifetime compressor warranty if they had to constantly replace them? Also, the same Scroll compressors are used throughout the industry in just about every major manufacturer. We offer a 100% satisfaction guarantee backed by Coleman. This means that if the customer is not satisfied with the new system they get a full refund. In our years installing Coleman we have never once had to file such a claim. You must screen your contractor. Stop obsessing over equipment brand and reviews, you are only wasting your time and ultimately shooting yourself in the foot. Its time wasted that you could have been screening the best contractor to do your job. Make sure they know what they are talking about. Make sure they do a load calculation on your home. Make them provide references and testimonials. Make them show you pictures of their work, even a laymen can see the warning signs of a bad installation in a picture. The reason why some major brands have higher reviews that others is because of contractor screening. Brands like Trane, which is top rated, put their dealers through a rigorous screening process to make sure they are going to represent the brand properly (I.E. do quality work and minimize name tarnish.) So there you have it folks, an un-biased professional opinion. I have nothing to gain from this except the peace of mind that I may have been helpful to someone making a home investment or that I helped to educate someone who had a poor installation. All in all it doesn't really matter which major brand you go with, just make sure you have the right person to do the job. Remember, lower is not better. Don't be enticed by a super low bid, you may pay for it later.

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Date created: 2012-08-13 Name: D. Lanier
Location: Maple Hill, NC

Satisfaction Rating:
Review:
"Lemon"
Expect it to need replacing in four years. I had trouble out of it in the begining that they gave me 1 year extra labor warranty. Each year have had to add freon. Now compressor and switch gone bad going to cost around $500 to fix. that is not including parts. Called company and they gave me the run around. Can't get a straight answer out of company. Will not buy this brand again.

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Date created: 2012-07-31 Name: H. Gray
Location: Phoenix, AZ

Satisfaction Rating:
Review:
"Review of model BAUZ-FO42AA"
Rooftop mounted, 13 seer, r410a packaged heat pump installed 07/06. 08/09 fan circuit board burned out. Paid $80.00 service fee only. 08/10 hail demaged coil severely. Replacing unit with a Coleman upgrade 08/12. Unit runs cold even with demage. Average daily temperatures from June to September of past six years has been 108*F. Unit was reliable and fairly efficient.

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Date created: 2012-06-05 Name: Gregory Casper
Location: omaha,Nebr

Satisfaction Rating:
Review:
"Won't do this again"
I have also had a problem with this Coleman heat pump. This is was my fourth unit. Now I'm installing a new unit but different brand. I will not buy Coleman again. Thought the name would mean something, but I was wrong.

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Date created: 2012-03-29 Name: D.Gore
Location: Lakeland, FL
Years owned: 6

Satisfaction Rating:
Review:
"York 3.5 Ton Heat Pump, EV Coils leak"
Unit lasted 3 years and Evaporator Coil leaked out Freon. 5 Year parts warranty and $400 labor later it worked for 3 more years until the Evaporator coil replaced started leaking again but smaller leaks. Now past 5 years part is out of warranty. New Coil cost $800 and labor is extra. These units last about 3 years. I had the man put in 3 pounds of freon($150) Stop leak ($150) + $100 service and he says the result is 50/50. He says he has had a lot of trouble coils leaking. Mfgs are making bad coils on purpose. York was in Mexico and is now back in usa and has 10 yr warranty. Will not buy.

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Date created: 2012-03-12 Name: L Bennett
Location: Hatboro, PA
Years owned: 1

Satisfaction Rating:
Review:
"Good Performance"
Top of the line model hc8b was installed back in December, and it's been running like a champ. I've set the balance point to 25f to minimize turning on my oil furnace / back-up heat. At 18f, the hc8b was cycling off/on with no need for oil backup = good. The hc8b features a Copeland scroll compressor. My contractor retrofitted my furnace blower with an evergreen motor = more efficient than a psc motor. I did have an issue with excessive defrost cycles. I researched this and brought it to the attention of my contractor. He promptly installed an updated defrost control board supplied by Coleman/York. Problem solved. Compared to my old = inefficient HP at equivalent outside temps, my Kwh/day consumption with this new HC8B in place is 46% less. I'm impressed. Two things that seem to make a difference with customer satisfaction: Be picky about choosing your installer/contractor, and provide detailed communication to your contractor if there is a problem. Odds are when you do that, it will be fixed quickly, and minimize contractor call-backs, = wasted time for you and the contractor.

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Date created: 2011-11-29 Name: G. Jones
Location: Ghent,WV
Years owned: 6

Satisfaction Rating:
Review:
"TOTAL JUNK!!!"
This Coleman heat pump has been a total junk! I have had the compressor replaced twice in 2 years. Vibration caused a hole in the coils. Leaking out the r22 freon. And now the reversing valve is stuck in it! The unit is now going on it's 6th year. I would not ever buy another Coleman. (The compressor was under warranty but not the coils) Looks like maybe they now warranty them for 10 years. Too little too late for me. :(

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.