Consumer Reviews of CARRIER heat pumps

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Date created: 2012-10-18 Name: YA tittle
Location: Georgia

Satisfaction Rating:
Review:
"Installation"
I see a lot of reviews on carrier systems, and after installing them for 4 years and working on them for 2 1/2 years, I have to say I would prefer them over any other brand. Only one close is trane. We install them all. The equipment isn't the problem most of the time, it is the way it is installed. On newer systems it is imperative to solder all joints while running nitrogen through the system. Without that, and not pulling a good vacuum, it results in expansion valve problems as well as compressor problems prematurely. Of course there are times that any part can go bad on any system. In my professional opinion, no system is made like it was in the 80's and 90'S. Just like anything else, the quality isn't there. I believe it is built to replace. My thoughts are not to blame the maker as much as blaming the installer. If it is a coil issue, it is mostly the manufacturers bad workmanship. Boards could go bad by power surges, dirty power, lightning, etc. Infinity are good systems, but they are also extremely picky when not installed properly, especially when changed out with an existing system. Definitely when you have problems, stay on the dealer as well as the manufacturer or supply house that carry's the product since that is where the dealer will have to purchase the product, things are more likely to be taken care of.

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Date created: 2012-08-03 Name: b. cobb
Location: hky n.c.

Satisfaction Rating:
Review:
"11 seer"
Can't remember what the old unit was but I believe it was an carrier also, it was 13 years old and was here when the house was new. We replaced it with a new carrier heat pump w/ electric heat, air handler and condenser all new in attic, with outside unit , over 21 years 3 freon fills, 2 electric boards and its not the warmest heat in winter. I would like to have gas heat and central air, but getting old now and will likely just go back to same system, from all the reviews looks like there is good and bad in them all.

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Date created: 2011-04-23 Name: angela s
Location: alexandria, va

Satisfaction Rating:
Review:
"Never a problem"
I have a 13 year old townhouse, and the Carrier is the model that was installed in 98. It has never given us a problem. Could have been loud, but we don't use our first floor and never hear it. I haven't had a problem in 13 years except to add freon. Well, the coil finally gave out [a leak], but 13 years is not bad. Now I have to get a new system with puron, and I am getting a new carrier so I am praying I don't have problems.

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Date created: 2011-04-19 Location: Richmond, Virginia

Satisfaction Rating:
Review:
"Carrier 38ycb024310 Review"
This heat pump has served me well for several years. In the middle of last Summer, I found that the heat pump wasn't doing a very good job keeping the house especially cool and the system was constantly running. It wasn't a very warm couple of days, so I figured there was something wrong. I called a technician to come take a look at the heat pump and he said that the only problem was that the system was low on coolant. The technician said that he couldn't find a leak, and suggested that it was a possibility that someone may have tampered with the unit. After the technician topped the system up with coolant, I haven't experienced the issue again. I do have a few minor complaints about this Carrier system. Firstly, the thermostat is awfully simplistic. I'm thinking about buying a replacement thermostat with additional features. Another complaint I have is that the heat exchanger unit outside my house occasionally makes a fast, loud banging noise. Making very minor adjustments to the thermostat seems to stop the noise, so I suspect when I replace the thermostat the problem will go away by itself. I would buy this brand again and I would also recommend this brand to a friend.

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Date created: 2011-02-19 Name: D. Loend
Location: Kingsport, TN

Satisfaction Rating:
Review:
"Fix for noisy compressor"
I purchased a Performance 3 ton unit in December 2010. The unit heats just fine but the outside unit is very loud - sounds like a helicopter or car engine outside my window. Worked with my contactor who got the Carrier regional rep involved and the rep said the problem was caused by vibration from the compressor getting into the frame. He recommended replacing the 4 bolts that support the compressor with 4 anti-vibration bolts (made by Carrier). The bolts look like small engine mount bolts as they have rubber around them. My installed the new anti-vibration bolts and the unit run very quitely now. It was an amazing transformation. Not all units have this problem but some do.

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Date created: 2009-03-22 Name: CARRIER
Years owned: 16

Satisfaction Rating:
Review:
"Frank in West Va."
We bought a new house 16 yrs ago and it came with a 2.5 ton carrier heat pump. Guess I shouldn't complain too much because it did last this long; although we use it mostly for cooling, it costs too much to heat the house with it so I burn coal for heat. Only repairs was last summer had a leak repaired. Finally last week I turned it on & it ran for a while, then only the outside fan would run & wouldn't shut off until I turned off the breakers. It's too old to start sinkin a bunch of money into, so I'll replace it with a new one. My big complaint is no one makes a filter for this unit, an oddball size, tired of making my own filters, I think just for the heck of it I'll switch brands.

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Date created: 2008-03-14 Name: OK1wire
Location: Washington
Years owned: 30

Satisfaction Rating:
Review:
This unit was added to an existing forced air electric furnace in 1978. When the Kw-hour went sky high and the unit sounded like an airplane engine I knew I needed a new compressor (1994). No other maintenance was required other that an occasional top off of coolant. This unit supplied reliable heat at a reasonable price for 30 years. In the Washington climate the cooling feature was never used. Now, in 2008, kw-hour are rising again so it looks like I'll soon have to invest in new technology. The price of yearly inspections, a new compressor, and now a new system wipe out a lot of the heating cost savings attributed to the heat pump.

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.