Consumer Reviews of CARRIER heat pumps

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Date created: 2012-07-27 Name: Eric Poston
Location: Midway, KY

Satisfaction Rating:
Review:
"Even odds of getting a good one"
We have two Carrier heat pumps, 38ycc series; both were installed when we built our house six years ago. The 3ton unit for upstairs works great - only problem was a bad capacitor which was replaced under warranty. The 3.5 ton system downstairs is complete other end of the spectrum. Service call at least once a year - this, that and something else. Last summer, it wasn't cooling - repairman checks it and says it was low on r-22, thought it was leaking because he could see residue inside the condenser. Closer inspection, found that two of the lines from the compressor had been run so closely together that they rubbed and wore a hole in the smaller line. Repairman fixed that, and it ran fine until early March this year, when the compressor died. Contacted Carrier, explained the situation, and got the usual: Sorry, your warranty expired six months ago. Never mind that the problem originated before the warranty expired, and was caused by a sloppy build of the outdoor unit - so I'm now on the hook for an expensive repair or replace.

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Date created: 2012-05-01 Name: John Craft
Location: Hatfield, PA
Years owned: 1

Satisfaction Rating:
Review:
"New Infinity Heat Pump - Needs Parts Already"
Just bought a brand new 3-ton Carrier Infinity Heat Pump (model 25hnb636) and variable speed blower unit (model fe4anf003). Upon installation it was determined that the fan motor was malfunctioning so the installer is ordering a new part. Meanwhile, I am told to run my heat off of the supplemental emergency heat. The Infinity thermostat also had a problem with the hold button staying in the pressed-in position and not retracting. Therefore I am also getting a new thermostat. Needless to say I do not have that 'warm and fuzzy' feeling yet from having a brand new Heat Pump system! I rated the system as neutral pending the install of the replacement parts. I will update this review after the new parts are installed and operating for a sufficient period of time.

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Date created: 2011-07-21 Name: M. Stephens
Location: Lima Ohio

Satisfaction Rating:
Review:
"Quit blaming manufacturers"
Do any of you ever stop to think that all this refrigerant you guys still call freon which was only a brand name of refrigerant back in the 80's leaking out is due to what we in the HVAC field call a poor installation? Quit calling it freon they don't even make it anymore its simply refrigerant....and a system should not leak especially the coils unless improperly installed so quit blaming the manufacturers and start looking at your installer.

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Date created: 2011-05-27 Location: Fort Lauderdale, Fl

Satisfaction Rating:
Review:
"Old Heat Pump keeps on hissing"
My heat pump has been running for over 20 years now and boy that baby dont wanna die. i tell you we run it all day all night every day of the week 24 hours a day. Rain snow sun it dont matter we keep that shit on all day and all night. I like it cept it keeps on hissing i think i need me a recharge that shits keep on hissin like a snake in the grass i dont knows what to do bout it. so i gotta call up this guy i know how familiar with them things heat pumps and all that jazz and such to come and take a look for him self to hear that damn hissing. but in the winter i get so much heat

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Date created: 2010-05-03 Name: Joe P.
Years owned: 7

Satisfaction Rating:
Review:
"Do your homework"
After everything said and done. Most brands of heat pumps or air conditioners will probably be designed efficiently. Although some specific units will come out of the factory as having something slightly out of wack and will in short be a lemon. Cars are like that too. I tend to agree with those appealing to you to hire proper contractors. 90% of your problems are untrained retards doing all sorts of installation errors. I work as an maintenance technician in a plastic factory. And I have other men around me. Believe me when I tell you they'll do piss poor jobs all the time. I'm constantly going behind them to correct their mistakes. I'm about to replace a unit because my homework tells me that when the cost of repairing the unit is 50% or greater it's best to replace it. My father had a Carrier unit for 25 years and has had no problems except having to re-charge the coolant once due to a small leak.......do your homework!

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Date created: 2010-04-22 Name: Eme

Satisfaction Rating:
Review:
"Replacing Evaporator Coil With New Install"
I've been researching these systems before buying one. For those of you who own a Carrier, this information was taken right from one of their pdf documents. "As few as half of the contractors and dealers regularly replace the customer’s indoor evaporator coil when a new condensing unit is installed. It is estimated that the chances of a first year compressor failure increases 45% when an old undersized coil and fixed expansion device are used."

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Date created: 2008-09-03 Name: A. L. A.
Location: San Antonio, TX
Years owned: 12

Satisfaction Rating:
Review:
"Carrier Heat Pump"
My 1400 sq. foot one-story house has a 2-ton Carrier heat pump. The system came with the house, which is now 12 years old. I've lived in the house 5 years and had the system serviced 3-4 times. Last winter I lived without heat because if I turned it on, it would blow a fuse, which costs $175. This summer, and 3 years ago, the capacitor blew and needed to be replaced. I've also had a freon leak. Well, it's had a good 12- year run, but it's time to replace the whole system. I'm considering another Carrier, but I'm keeping my options open.

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