Consumer Reviews of CARRIER heat pumps

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Date created: 2013-05-18 Name: Butte
Location: Ontario, OR

Satisfaction Rating:

Review:
"Requires Annual Puron Recharge"
This unit is four years old and has required puron recharge each year. The dealer can't find the leak and claims it is a defective product, but Carrier won't stand behind it. Carrier customer service is very rude and won't admit they have a problem. The dealer has stood by the product and has not charged me labor but what's going to happen when the warranty runs out.

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Date created: 2013-05-08 Name: steve
Location: dallas

Satisfaction Rating:
Review:
"Please don't Buy Carrier"
The property its only 2 years old and we have to replace 10 compressor already. They are warranty for five years but the labor its expensive.

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Date created: 2013-04-10 Name: jfeeney

Satisfaction Rating:
Review:
"Infinity"
I spent more than $6000 on a Carrier Infinity Heat Pump system in 2007. I used to spend more than $2,500 on two compressors failing in less than seven years. The parts are covered under the ten year warranty, however, the service is not covered and it is not cheap. All in all, this unit has been a money pit and caused me major problems every three years. Carrier had very little interest in the issues. Don't buy it. Hopefully there will be a class action suit.

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Date created: 2013-03-21 Name: J Mercer
Location: Olympia, WA

Satisfaction Rating:
Review:
"LOUD - don't buy Carrier - constant repairs!"
We have had our Carrier heat pump for 11 years and in that time have had numerous maintenance calls - at least one every year. The outdoor unit is about 8 feet from our patio, and if you are anywhere nearby when it starts up, you need earplugs. Since it has been here, no tech has known what to do about the noise. They just say, yep - you can put a bunch of rubber washers at all of the screws to muffle it a bit, but it will always be loud. Wish we had known this. Our builder just picked it out and charged us. No solution to the loud lemon, except just DON't buy one in the first place!

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Date created: 2013-02-24 Name: Thomas H. Martin
Location: Dublin, GA

Satisfaction Rating:
Review:
"Absolute junk"
I purchased this unit on Jan 24, 2011. I opted not to purchase the extra labor warranty since I had always heard Carrier was reliable. It ran well for one year and five months. On July 1st it failed completely due to a bad run capacitor so I called the company. The repair cost me $144 for a failed run capacitor to repair a NEW system. On July 3rd, it began not to cool so I called them back. The repairman said it was not cooling because I had a vent closed and was using a pleated filter. I disagreed with that, but no charge for that one. On September 27, the indoor unit failed with a bad blower motor. That one cost me $242.00. In all fairness, I contacted Carrier Customer Service and after weeks of wrangling with them they agreed to reimburse me for that, making sure I understood it was a one-time thing. On February 14, 2013 (slightly over two years old) it quit heating and was blowing cold air. The unit froze up solid. The tech found that most of the refrigerant had leaked out and had to put four pounds of Puron in it. After my complaint, the company agreed not to charge me the $65 for the call and the $160 for the Puron. Three days later at 27 degrees outside temperature, the unit froze up again and put out no heat. I have a call in to get it checked out. I would never buy a Carrier product again. The A/C company is great and have been more that responsive and fair but I have a lemon that will cost me big bucks until I get mad enough to replace it. I have had over %600 in repair fees on a NEW UNIT. If you are getting a new heat pump, do the research. Coleman is the highest rated and best service, Heil and then Trane. All are highly rated by consumers.

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Date created: 2013-02-16 Name: RICHARD MALONEY
Location: sykesville, md

Satisfaction Rating:
Review:
"PERFORMANCE 16 JUNK"
The literature said that the unit was quiet. Evidently it didn't mean when the outside temp goes 32 degrees and below. Its makes so much noise that the neighbor complained. When it cycles the noise goes throughout the house with a screeching sound. Had the company work on it, but they haven't been able to eliminate the noise. Never would have brought this machine...it's the last Carrier product we will ever buy.

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Date created: 2012-12-22 Name: Steve M.
Location: Boise, ID

Satisfaction Rating:
Review:
"Junk"
I bought Carrier because I thought they had a good reputation. I wish I would have done more homework. This unit is junk! Three-years old and already burned up two compressors.

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Date created: 2012-12-07 Name: roy smith
Location: fishers,in

Satisfaction Rating:
Review:
"Heat pump & Furnace"
Had heat pump & furnace installed 11/6/2006. Since I have had rerpairman many times.First month heatbill over $500 double what is was with old unit.Had installer com back and said nothing wrong.Called installer back month later and he was out of business. I the call anothe company. They said it was,nt istalled right. Shipping bolts as well as othe shipping items were not remove on installationThe next year they had to repair mother board.another year and agin Ihad to rreplace mother board. Next year comes along and had to replace comprfessor.thid year or so anther mother board but this time the move it wher the water cannot get to it.Today, they say I need to relace outside sensers.O Course Carrier will do nothing.Beside the cost of purchaseing unit at $10000 I have spent a lot of money for parts and labor.Saveyourself a lot of grief Don,t buy carrier products and make sure you deal with a installer that won,t out of business and leave you with the mess.Don,expect carrier to help they don,t stand by their products.

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Date created: 2012-11-07 Name: Mike
Location: NY

Satisfaction Rating:
Review:
"Piece of Crap!!"
6 yrs old and lost the compressor $1500.00 to replace.. Needs repair services every year. I hate this thing!!

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Date created: 2012-11-06 Name: L. Lee
Location: Northern Virginia

Satisfaction Rating:
Review:
"Bad compressor"
Bought Carrier Infinity heat pump 3.5 years ago. Two compressors down. Dealer says Carrier knows about the compressor (Bristol)but won't call them defective. Carrier will buy back my outside unit and replace it with one that actually works for $1300. I wish they sold me one that works in the first place.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.