Consumer Reviews of CARRIER heat pumps

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Date created: 2010-08-28 Name: Mike
Location: florida

Satisfaction Rating:
Review:
"infenity =junk"
I am a HVAC tech in Florida we had top sales of the infinity product . Over the years of servicing this product the #1 failure is the evap coil since 2004 I have replaced over 500 coils #2 problem compresser on the carrier 16 most compressers only a couple years old.#3 problem these systems communicate and will drop communications for no reason Carrier tech support has no solutions for this problem . So the end user or customer is left paying labor for repairs . To sum it all up when system is running correctly it does a great job but you will become very familiar with your service tech because he or she will be at your house very often . If you are thinking of buying one get the 10 year extended part and labor warranty

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Date created: 2010-08-05 Name: M. Crum

Satisfaction Rating:
Review:
"Carrier 38YXA Heat Pump"
We have two systems,Heat Pumps 38yxa060310 and 38yxa036300 couples with two propane gas assit heat pumps 58mxa08020 and 58mxa08016 gas furnaces. Our 5 ton Heat P{ump has been nothing but trouble since it was installed on Dec 15, 1999. We've had at least 15 service calls for parts replacements and now, just past 10 years, the hvac techinician says our compressor is "fried" and we need a new one. We are terribly disappointed. We had a york system (low price low quality) in our last home and it lasted 13 years with no parts problems. Very disappointing.

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Date created: 2010-07-26 Name: Robert Illan

Satisfaction Rating:
Review:
"Breaks every 12 or 18 months, defective evaporator coil"
Model 50xz-036-311, is 5 years old has had defective evaporator coil replace twice already and now it failed once more in Jul 2010. Hopefully, it will be the same coil that was replaced in July 2009 for $590. Then I know for sure that I am still getting defective replacement parts.

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Date created: 2010-07-20 Name: K. Johnson

Satisfaction Rating:
Review:
"good heat pumps"
I'll tell you what I moved in my house back 92. The unit at the time was a Carrier. House built 1986, original unit 22 yrs old finally started acting up. Actually still work before new. Just cut off few times. Now, have a Kenmore installed 7/31/08, almost 2 yrs old. Good so far. It's the freon that makes them last. Can't use r-22 no more. My neighbor still has his Carrier and is still kicking. Carrier is a good unit. Don't think they would last like old units. Went with Kenmore because of money, and because I figure Sears will stand behind their products.

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Date created: 2010-07-20 Name: Mike C.

Satisfaction Rating:
Review:
"the older units are better, apparently"
I moved into my home in 1981. It had (and has) a roof mounted Carrier heat pump and has been working great ever since. There have been a couple of small repairs, but nothing expensive. In looking at the feedbacks, it appears that the units 10 years or older work great and the ones newer than 10 years are junk. This is sad because I am saving up for my next heat pump (it will eventually break, right?) and it looks like I can't rely on Carrier's quality. Rats! I tend to be a loyal customer. Good thing, there are these review web sites to save us from making big mistakes.

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Date created: 2010-07-09 Name: R. Rivera
Years owned: 20

Satisfaction Rating:
Review:
"Pretty much trouble free"
The Carrier heat pump has been working trouble free and without much maintenance for over 20 years. I live in a condo and the new more efficient equipment will not fit through the door, so I am now looking for alternative brands. But based on our experience, I highly recommend Carrier.

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Date created: 2010-06-19 Name: Anon
Years owned: 1

Satisfaction Rating:
Review:
"Infinity"
I love my Carrier Infinity heat pump. Yeah, well I install ac for a living. I have a reversible Bristol compressor and it is so cool to have a 1.5 ton capacity and a three ton in the same unit. I may not love it if I could not work on it. The hard start kits go out every three years (about $351 to repair). Carrier made a really good product prior to the mid to late 1980s. This must have been when they were sold or something. There is a notable decrease in quality of product (as with every other piece of junk manufacturer) It seems the govt regulation has done nothing but diminish the quality and durability of product, whilst at the same time increasing the cost incredibly. As an installer, my only hope is that the people who suffer the most are the ones who vote these lunatics into office. Sorry.

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Date created: 2010-06-05 Name: J.E. Laws
Years owned: 31

Satisfaction Rating:
Review:
"Carrier Three Piece System"
I bought my home place from my Mom in 2007. Still running today is the Carrier Three Piece System my Uncle Charles installed in 1979! The system has an outside unit, inside air handler, and the compressor is on the inside as well. I do not know why Carrier did not maintain a system design like this other than they last too long! My Uncle installed 12 of these systems in the area in the late 1970's early 1980's and is proud that 8 of them are still in operation today!! Best system ever in my opinion! My uncle is still a Carrier tech, but has become more of a Trane fan as far as new systems go. All in all, it is as my Uncle Charles says...."A system will only operate as well as it is installed! Get a crap installation and you will have nothing but trouble!" Well said I say!

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Date created: 2010-05-26 Name: Jackie Carlisle
Years owned: 3

Satisfaction Rating:
Review:
"Carrier Heat Pump"
Our Carrier heat pump was installed 04/2007. Recently, we noticed water pooling at the base of the plentum box. A service tech advised that the unit had a bad txv part, which was covered by Carrier's parts warranty, but labor to replace and materials were not covered. This part failure was allowing the A/C to freeze up, and the water would run off after the A/C thawed out. The service tech advised that he had seen this part failure before especially for units manufactured around 2006 & 2007. Our unit was manufactured 03/2007. We contacted Carrier regarding contribution towards the labor/materials to replace this part, to which Carrier has denied. We will not purchase a Carrier unit again.

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Date created: 2010-05-25 Name: K. Wilson
Years owned: 15

Satisfaction Rating:
Review:
"Carrier heat pump"
I bought the unit in 1995 and have had no problem with it except for needing to be refilled 2 or 3 times. Works great!

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