Consumer Reviews of CARRIER heat pumps

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Date created: 2008-09-09 Name: Clement Moore
Years owned: 8

Satisfaction Rating:
Review:
"Quality control is key to Carrier appeal but...."
I have owned Carrier units for the last 30 years. While my central air unit installed in 1980 worked well, the three heat pump units I installed in 2000 have all leaked, frozen and been a gross disappointment. In spite of routine service conducted under service contracts, each unit has needed refrigerant augmentation. Even after black- light leak detection analysis, the "leaks" cannot be found. The dealer/installer are good and have worked with us. Carrier had precipitously fallen from an industry leader to the bottom of the barrel. Avoid!

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Date created: 2008-06-06 Name: P. Mabrey
Location: Commerce, GA
Years owned: 6

Satisfaction Rating:
Review:
"Junk from day 1"
We replaced our old unit in 2002 and chose Carrier because of the name. To my great sorrow it has been nothing but a big money pit. It has been worked on every year since. And now it needs the 3rd compressor. Another $1400.00. I have just got off the phone with a rep. with the company and they are no help whatsoever. They could care less about the problems or the costs once you own the unit. I would not recommend to anyone that they buy one of these big expensive lemons.

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Date created: 2008-05-06 Name: TJ
Location: Raleigh, NC

Satisfaction Rating:
Review:
The original heat pump installed in 1986 lasted 12 years. We have had our "new" Carrier heat pump for 4 years and 10, yes 10 repairs. Not minor charges, but repairs such as a new compressor, new coil, new fan and many, many leaks.

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Date created: 2008-01-21 Name: T. Dent
Location: Vancouver, WA
Years owned: 15

Satisfaction Rating:
Review:
Worst equipment I've ever owned. We put the system in about 14 years ago and paid about $6500 for a split system. In that time we have had over $2500 in repairs. I'd never buy a Carrier again unless they gave it to me for free and maintained it for life.

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Date created: 2007-05-11 Name: Bonnie Murrell
Location: Gibsonville, NC
Years owned: 25

Satisfaction Rating:
Review:
I've been very pleased but now I need to replace it, not because it's not working, but because it just doesn't heat and cool as well as it used to. I would like the closest thing I can get to the one I have.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.