Consumer Reviews of CARRIER heat pumps

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Date created: 2010-12-15 Name: Debra Morgan
Location: Inwood, WV

Satisfaction Rating:
Review:
"Sounds Like an Elephant Trumpet"
Whe the temps fall below freeziing, my two year old unit makes a horrible sound like there is an elephant in the backyard. The dealer says the techs at Carrier have yet to come up with a solution. The neightbors around me have replaced their units with Train. Carrier should either fix the unit or upgrade my unit to one that does not have the problems. So sorry that I invested in a Carrier.

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Date created: 2010-12-14 Name: J Mck
Location: West Virginia

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Review:
"Infiniti heat pumps"
Purchased 2 new complete systems in 2004. Have had to replace compressor on one unit and defrost sensor and control board on both units. Purchased units to replace old unreliable Rheem units with top of the line carrier units. What a joke. Carrier quality is a myth. Their customer service is also a joke as they are completely unresponsive and no help. A sad commentary. What used to be a great American company has gone by the wayside.

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Date created: 2010-12-11 Name: T Thompson
Location: Clarksburg, MO

Satisfaction Rating:
Review:
"Infinity"
Built a house in July. Put in a carrier Infinity 16 seer 2.5 ton Heat Pump. Cannot get service under warranty. Wo'nt cool sufficently and sounds like its going to explode now that its winter.

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Date created: 2010-12-05 Name: paul
Location: BENBROOK

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Review:
"a/c heat"
next time you buy - besure and think about it why do you think they call it infinity//that means you will have problems till infinity

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Date created: 2010-11-27 Name: L. Hunsicker
Location: Berryton, KS

Satisfaction Rating:
Review:
"Carrier Infinity Heat Pump"
My Carrier Infinity Heat Pump is now 2 years old and has been the best investment I have made in a long time. This system has been trouble free so far and works just perfectly. I would recommend Carrier and our Factory Authorized Dealer did a wonderful installation.

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Date created: 2010-11-16 Name: Tyler P.
Location: dayton, oh

Satisfaction Rating:
Review:
"Carrier Heat Pumps"
I personally have a Infinity/Performance split heat pump in my house, and it keeps this old, leaky house in great comfort. I am a hvac professional, and reading most of these reviews it sounds like installer error! Nothing is bulletproof, but we have not in our 26 years had to replace a 4 year or younger compressor on a unit we've installed. I did see one user post that "your system will only operate as well as it was installed". Which has 100% to do with major refrigerant circuit problems. I would recommend you research your contractors just as much as your system of choice, ask for references, learn a little bit about how the units work, and ask proper questions, for example what is their procedure for evacuation? How do they leak test the system at time of installation? The better business bureau is a great resource for finding a good contractor as well. TXV's gone bad, evaporator coils freezing, are signs of poor installations, the evap coil will only freeze when the refrigerant runs low due to a leak in the dealer installed lines, TXV's gone bad are signs of improper brazing techniques, getting the part too hot and causing an internal malfunction, which will cause a low heat/low cool condition. I am biased to the carrier faith b/c of their quality, ease of installation, quietness, and efficiencies, 90% of the problems i've read about, are more than likely installation issues, and can happen to any brand name. I'm commenting as a consumer, and a trade professional, make sure you research research research the company installing, and the company providing the equipment before you buy!

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Date created: 2010-09-25 Name: Thomas H. DeSha
Location: Knoxville,TN

Satisfaction Rating:
Review:
"Peice of Crap"
I purchased the unit in 2004 a split unit model 38EYG it's been nothing but headache ever sense. Less than one year old it froze up the inside coil and outside unit until almost a block of ice top to bottom. Six year old unit has been serviced five times. What ever you do don't buy a Carrier unit.

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Date created: 2010-09-19 Name: Ron S
Location: NC

Satisfaction Rating:
Review:
"Carrier 2 ton units have been outstanding"
I own two 2 ton Carrier heat pumps installed in 1984. Could not ask for a better product. Three minor repairs and both are still performing great. Could not be more please. Find yourself a reputable and honest repairman to service your equipment and you won't have any complaints. I plan to replace the lower unit in 2010 because of the tax credit. It too will be a Carrier.

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Date created: 2010-09-17 Name: C Davis

Satisfaction Rating:
Review:
"Carrier"
We have had our Carrier heat-pump for 8 miserable years! It has been nothing but an expensive headache!!! We were told and given papers that said we had a 10 year warranty but that was a big joke!! Less than a year after having it installed we experienced the first of many breakdowns.... Nothing but a huge problem..Never kept up with the thermostat setting whether it was winter or summer,didn't matter. This last episode has made us want to just get it replaced, so in 4 more days we have a company lined up to install a new unit, but let me assure you it is NOT, I repeat NOT a Carrier!!!!!!!!!!!

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Date created: 2010-09-12 Name: steve marty
Location: vero beach, florida

Satisfaction Rating:
Review:
"worst top of the line equipment ever"
built new home in 2006, installed carrier infinity units. both have failed numerous times over the last four years. carrier customer service is unresponsive and the dealer is not equipped to fix units properly. very poor warranty, carrier pays for the parts, you pay for labor, labor cost more than the parts. fortunately warranty will run out this year, next failure will replace with another brand.

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The opinions expressed in these reviews are the opinions of consumers that submitted reviews to FurnaceCompare.com. They do not necessarily represent the opinions of FurnaceCompare.com.