Consumer Reviews of CARRIER heat pumps

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Date created: 2011-01-04 Name: J WOOD
Location: PRINCETON NC

Satisfaction Rating:
Review:
"HEATPUMP"
Had CARRIER iNFINITY SERIES INSTALLED fEB 2010 VERY UNSATISFIED SET THERM ON 72 AND IN MORNING TEMP IS66 TO68 WHEN OUTSIDE TEMP IS 26 TO30 MY OLD UNIT WAS 15 YEARS OLD AND DID BETTER JOB PURE JUNKTHIS KIND OF WORKMENSHIP IS THE USA IS BECOMING A 3WORLD COUNTRY WAKE WHILE YOU STILL HAVE JOB YOU CAN DO BETTER

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Date created: 2010-12-20 Name: Charles Lee
Location: Mt. Sterling, Kentucky

Satisfaction Rating:
Review:
"retired"
Replaced a ten year old unit of another brand with a 3 ton Carrier unit model 25HPA536H0031010. This unit worked fine for the air condition for summer but it does not even come close to heating this house for winter. The unit spends more time defrosting then it does heating. When it goes into defrost it keeps blowing out cold air in the vents which overcomes the heat that it had produced. The Humidifier is a joke. It does not even start to humidifie any part of the house. I am right back where I was ten years ago by buying wood to heat my home that a $6,666.00 Carrier unit will not do. I only wish now that I had looked around before jumping on this Carrier unit. My old unit provided enough heat for ten years and I am sorry now that I traded it off.

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Date created: 2010-12-15 Name: Debra Morgan
Location: Inwood, WV

Satisfaction Rating:
Review:
"Sounds Like an Elephant Trumpet"
Whe the temps fall below freeziing, my two year old unit makes a horrible sound like there is an elephant in the backyard. The dealer says the techs at Carrier have yet to come up with a solution. The neightbors around me have replaced their units with Train. Carrier should either fix the unit or upgrade my unit to one that does not have the problems. So sorry that I invested in a Carrier.

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Date created: 2010-12-14 Name: J Mck
Location: West Virginia

Satisfaction Rating:
Review:
"Infiniti heat pumps"
Purchased 2 new complete systems in 2004. Have had to replace compressor on one unit and defrost sensor and control board on both units. Purchased units to replace old unreliable Rheem units with top of the line carrier units. What a joke. Carrier quality is a myth. Their customer service is also a joke as they are completely unresponsive and no help. A sad commentary. What used to be a great American company has gone by the wayside.

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Date created: 2010-12-11 Name: T Thompson
Location: Clarksburg, MO

Satisfaction Rating:
Review:
"Infinity"
Built a house in July. Put in a carrier Infinity 16 seer 2.5 ton Heat Pump. Cannot get service under warranty. Wo'nt cool sufficently and sounds like its going to explode now that its winter.

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Date created: 2010-12-05 Name: paul
Location: BENBROOK

Satisfaction Rating:
Review:
"a/c heat"
next time you buy - besure and think about it why do you think they call it infinity//that means you will have problems till infinity

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Date created: 2010-11-27 Name: L. Hunsicker
Location: Berryton, KS

Satisfaction Rating:
Review:
"Carrier Infinity Heat Pump"
My Carrier Infinity Heat Pump is now 2 years old and has been the best investment I have made in a long time. This system has been trouble free so far and works just perfectly. I would recommend Carrier and our Factory Authorized Dealer did a wonderful installation.

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Date created: 2010-11-16 Name: Tyler P.
Location: dayton, oh

Satisfaction Rating:
Review:
"Carrier Heat Pumps"
I personally have a Infinity/Performance split heat pump in my house, and it keeps this old, leaky house in great comfort. I am a hvac professional, and reading most of these reviews it sounds like installer error! Nothing is bulletproof, but we have not in our 26 years had to replace a 4 year or younger compressor on a unit we've installed. I did see one user post that "your system will only operate as well as it was installed". Which has 100% to do with major refrigerant circuit problems. I would recommend you research your contractors just as much as your system of choice, ask for references, learn a little bit about how the units work, and ask proper questions, for example what is their procedure for evacuation? How do they leak test the system at time of installation? The better business bureau is a great resource for finding a good contractor as well. TXV's gone bad, evaporator coils freezing, are signs of poor installations, the evap coil will only freeze when the refrigerant runs low due to a leak in the dealer installed lines, TXV's gone bad are signs of improper brazing techniques, getting the part too hot and causing an internal malfunction, which will cause a low heat/low cool condition. I am biased to the carrier faith b/c of their quality, ease of installation, quietness, and efficiencies, 90% of the problems i've read about, are more than likely installation issues, and can happen to any brand name. I'm commenting as a consumer, and a trade professional, make sure you research research research the company installing, and the company providing the equipment before you buy!

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Date created: 2010-09-25 Name: Thomas H. DeSha
Location: Knoxville,TN

Satisfaction Rating:
Review:
"Peice of Crap"
I purchased the unit in 2004 a split unit model 38EYG it's been nothing but headache ever sense. Less than one year old it froze up the inside coil and outside unit until almost a block of ice top to bottom. Six year old unit has been serviced five times. What ever you do don't buy a Carrier unit.

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Date created: 2010-09-19 Name: Ron S
Location: NC

Satisfaction Rating:
Review:
"Carrier 2 ton units have been outstanding"
I own two 2 ton Carrier heat pumps installed in 1984. Could not ask for a better product. Three minor repairs and both are still performing great. Could not be more please. Find yourself a reputable and honest repairman to service your equipment and you won't have any complaints. I plan to replace the lower unit in 2010 because of the tax credit. It too will be a Carrier.

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